Truist Bank (formerly BB&T Bank) – Page 15

I have waited over 3 hours on the phone today on multiple calls which eventually resulted in never being connected with a Truist representative. I have been a client for over 12 years (when you were SunTrust), and have seen the Customer Service slowly decline ever since you have become Truist.

Will someone from the Loan Payoff office please call me immediately?! I need a payoff amount so that I can close on my business loan.

My best phone number is: [protected]

David C. Smith, President

Merit Consulting, Inc.

Greetings,

I cannot sell my deceased moms home due to and open loan/mortgage that is 20 years old+. Someone, somewhere, some how never closed the paid in full loan and filed it with Palm Beach County of Florida.

Ive been working with

TRUIST

Elie E , Casimir

[protected]

Elie.e.[protected]@truist.com

1890 University Drive

Coral Springs Fl.33071

I've also brought this to the branch managers attention and his response was we can not furnish me with a letter stating... (Bill Hughes)

"Account paid in full, closed and satisfied"

Elie told me he would get back with me today, and i have just left him a voice mail. I need some help.

Thank You

Andrew Mauro

[protected]

Can not access my on line bill pay page to pay my bills all other on line bill pay works as it should. getting this excuse for the last 3 days Why can't I access Bill Pay?

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My loan was transferred from SunTrust when we were almost at the last couple of payments 58 payments early, never a problem. In 3/22 I received a notification of a late fee charge on an account I didn’t know I had, called CS and waited on hold for one hour until the call was disconnected. Called again, same thing. Went to the branch office in order to pay the full balance. After checking in their system, they gave me an amount of 437.00. I paid all and waited for my car title, a few weeks later a card with another late fee charge. Called again, waited on hold for 70 minutes, got transferred 6 times until someone said that the balance given was wrong (their mistake)’they were 7 dlls. short and because of that my balance increased to 56.00, complained but 3 calls later someone needed to approve the wave of the late charge. Waited on them to call back, 3 days later called again, nobody could tell about those fees, so, I decided to put an end to this paying this new balance, they took my info, sent a written confirmation of payment and now they said they took the numbers wrong and now with late fees I need to pay 80 something. Refused to pay and asked for a manager who was not in the office. They said he/she will be calling with a solution the next business day, three days later I am still waiting while their late fees keep piling up and my car title is kept hostage. They are the terrorist of the financial system.

Truist Failure #1

On 4/20/2022 I visited the Parkersburg, PA Truist branch to deposit savings bonds left to me. I presented all the required legal documents (I had done this previously at Truist without issue) which the teller and bank manager refused to accept, despite the fact that they were WRONG

Truist Failure #2

On the same day I drove to the Truist branch on Five Points Rd, west Chester where I had cashed bonds before. At this branch which was empty at the the teller told me I needed to make an appointment because each cashed bond takes 20 minutes to process or over two hours for my bonds.

Truist Failure #3

I then went to A THIRD TRUIST BRANCH where I gouged the alloy front wheel on my 2022 car which will cost $200-$300 to repair. The third Truist branch deposited the bonds, ALL OF THEM, in fifteen minutes.

How is that for customer service? One for three might be good in baseball but not serving customers.

I had a cashier's check that I deposited to my account. they told me the $ wouldn't be available for 10 days. I went to the branch to question this...they said its "policy". Manager not available. Called back talked to a manager who said i could come in and sign a form to get the funds released. Meanwhile I am getting a ton of charges for insufficient funds. The manager said she can help with that. I go down to file the form and am told there is no form. Its now day 9 now...the next day everything comes out of my account including over $600 in bounced check fees even though they didn't bounce! I go to the bank and talk to a very rude manager who says they have "no power" to reverse the fees and there is nothing that can be done about it. That money was from a cashiers check from an attorney! It should have been available the next day..instead they hold the $ don't pay the bills then charge me for "unavailable funds" even though the funds were there! I am so done with this bank!

I went to the New Truist office of my former BB&T to make a deposit and it was closed at 3pm. They were making software IMPROVEMENTS to their system. I was told to go to the old SUNTRUST bank NOW A TRUIST bank. I met with Kenneth Thompson, Senior Relationship Banker. He advised me that I had to change my password again. Together I thought it was resolved until I attempted to sine in on my laptop. Today is Saturday and the TRUIST BANKS in Bowie,MD are closed. Now I won't be able to access my accounts until Tuesday May 31st.

Monday is MEMORIAL Day. Closed again. This is NOT what I call Customer Service. A really botched system for what was an uneventful BB&T system that was a smooth program. TRUIST BANK is now a NIGHTMARE of frustrations I am experiencing. If I wasn't so financially embedded I would end the TRUIST Bank account in a heartbeat. Thoroughly Disgusted Customer, Richard Veselich

When I call them- the people don't even speak english. They don't know what they are doing. This is ridiculous. I will be getting a new bank. I had had Suntrust for over 20 years. This is what America is coming to. No one cares about anything or anybody, just making money.

They don’t follow their own guidelines, no help with new hires, shady payroll process, no help with paychecks, not enough money made

I would first like to apologize for the length of this complaint but in order to fully understand this complaint one would first have to know the history of this Odessey. Sometime in the start of 2019 I had a branch member encourage me to a build my credit challenge, I was a little apprehensive to accept because I come from a long line of family members with bad credit and recipients of government assistance however, I accepted her challenge and I put up my hard earned money and opened a secured credit card to my surprise after close to two years of on time payments I was offered a unsecured credit card from my financial institution. I was overwhelmed in joy and excitement I felt like a puppy with a ball of yarn. I than started receiving offers in the mail from nearly every credit card company on the market. Unbeknownst to me by accepting these offers I was making myself look risky in the eyes of the credit card issuers, so nearly 90 days after getting that credit card from my bank, the credit card issuers revoked my cards without me ever having a single late payment! I felt simply crushed angry upset. I even looked into seeing if this was legal or not and learned that lines of credit are a privliage and not a right. The boy in me wanted to walk away from it all keep in mind this was suspended in the middle of me using these cards. There was a balance due that I could have let go and not even try to rectify but I couldn't shake the feeling of accomplishment that I reached. I did the right thing and paid these accounts off. A few months later I seen an article in the news about an open letter of apology (by Kelly King) in regard to Truist's banking institution profiting from slavery. He then went on to say, "As we work toward building a more equitable society, we must consider our own past and acknowledge the role our heritage companies played over 100 years ago to perpetuate the atrocity of slavery and the repression of enslaved people, leading to systemic disadvantages their descendants have endured for generations". I thought to myself with tears in my eyes that my lack of knowledge stems from generations not knowing proper money skills leading back to slavery. My mother didn't know any better, because of her mother not knowing. Today I sit with two derogatory reports on my credit report that's affecting everything from my interest rate on my car loan, to where I reside which obviously has a direct effect on where my children go to school. I have been calling Truist trying to speak to someone that can forgive me for that simple mistake and forgive me for those two accounts to no avail. I have been bounced around on prompts, hung up on, directed to wrong departments you name it. I'm in tears actually as I write this and yet I still remain with this bank being my financial institution, currently having a business account with them in good standings. Every Friday when I do my banking run there is a friendly lady at the drive through that keeps asking me to speak with her about refinancing my car loan. I always smile and say to myself if only she knew how bad I wished I could give her my business, but probably would not be able to qualify, due to this misunderstanding, and lack of knowledge which has a direct link to slavery.

Thank you so much for your time.

I am so disappointed in the Dispute Dept. of Truist. When I worked in the banking business, the customer was always right. Not with this bank. I have lost $448.00 because of dispute decisions that favored the merchant over the customer. I recently filed a dispute with Freedom Mortgage (a company with a one star rating) over a $300.00 charge on my card. I applied for a refinance loan and was required to put $300.00 as an advance for my appraisal fee. Due to the long period of no communication on their part, as to when I would get my appraisal, I canceled my loan application and requested a credit for the $300.00. I was told by Freedom Mortgage I would receive it in 5 to 10 business days. I never received it, so I filed a dispute. I faxed the Dispute Dept. 8 pages of proof that they never sent an appraiser to my house, as they claimed they had. I asked the Dispute Dept. to request a copy of the appraisal, Freedom had claimed was done. That would prove they were lying about doing the appraisal, because they don't have one. The Dispute Dept. lady said they couldn't do that. They just charged my $300.00 back to my account. This is so dishonest. There was no service rendered, but Truist is making me pay for something I never received. This is the second time the dispute dept. has favored the merchant over me, their customer. They've been wrong twice.

J. Madre

Swansboro, NC

My name is Daniel Bragg and

I am a 9 yr mortgage customer of BB&T and now Truist.

I have many complaints about today's customer service I received when I called the customer service number. I spent about an hour while I was driving to work trying to take care of an issue that Truist created. My first complaint is that your associates do not know how to operate your phone system. I was hung up 4 times. The fifth time I hung up cause the associate was playing with his mic/headset and then acted like he couldn't hear me when I was asking to speak to a manager. The second issue I have is that when I asked to speak with a manager I was told (the very last call I had before I walked into work) she could not connect me without giving her my information. I explain I just gave it to three or four other associates before being hung on. The manager refused to talk to me and the associate asked me if there was anything else I needed to talk to her about and started to thanking me for calling and pretty much I hung up without having any issues solved!

My main issue is Truist placed a noted on my account I was making partial payments but I never called in to ask for partial payments and or authorized this for my account. I only found out when I went for an new vehicle and they pulled my credit and my credit score was 100 pts lower then where it should of been. My loan officer said she doesn't understand why cause my credit to debit is low and she can see that the mortgage company is reporting the partial payments thing. Again I did not authorize this and or even called and talk to anyone about doing this. As of right now my credit union is telling cause of mu credit score she has to offer me a 9.49% interest rate and not the 4.49% that should be getting all because Trusit decided to make me partiel payment when I didn't ask for and I was told I needed to wait 2-3 days for this to be fixed. I am trying to buy a new vehicle and don't have 2-3 days or the vehicle will be gone. This because it's Truist's fault me as a customer should not have to wait 2-3 days to fix this.. That's not good customer service this should of been fixed yesterday after I called in.

Thank you for your time on this matter

Daniel Bragg..

On May 6, 2022, I requested a wire transfer to Europe I provided the account information of the recipient, Truist bank tried twice and was not able to transfer the money I told them to stop. I went to another bank and successfully wired the money. However Truist bank would not return the full amount of the fees they charged me. They only returned less than half of the fees they charged me.

On 5/23/22 I was overcharged for a cash advance. The actual amount requested was 2500.00. I was only given $500.00. Exactly Five 100 dollar bills. On my receipt it says $500.00 due. But also says amount used from card was $2000.00. I have been back to the branch twice and also complained about this on the same day. I feel that someone is trying to keep my $1500.00. I would like a manager call to resolve before going to the local news outlet.

I did a wire of money transfer that turned out to be fraud reported it to the bank and the bank did nothing said because it was 4 days old they couldnt help me recover my money When I went in to the bank manager I asked him if he could look into this because of course you cant call these people when you call you wait for a hour or more then the person on the other line has no idea what your talking about the manager said he didnt see anything on the file so that meant they were not even going to investigate the is issue it was my problem not there problem This Truist bank has been a nightmare since they took over BBT What a useless bank

Hello! We are buying a house-the seller of the house we are contracted to buy had an issue with a lein. They gave the issue to Waynesboro, Virginia Truist (according to them) in early May, the last response they have had is May 13, 2022. We haven't been able to close because this has not been completed and no further explanation has been made (though both relators and lawyer and my husband have been emailing and calling to find out any information. My family (who have closed on our house and now have to be out in a week) is living in uncertainty (will we be able to close? do we need to find a hotel and store all of our belongings, what will that cost? With an immune-compromised child, living in a hotel is terrifying...). If anyone could just respond and give us a tentative timeline, then we can plan accordingly. If anyone could respond and even tell us that there isn't a timeline, then at least we know we are not yelling into a void. In times of uncertainty, the simple act of communication is a comfort that goes so far in the heart of a concerned mother...

Hi Truist Support Team -

I noticed several fees on my Truist account that I would like to ask for a refund on. I have been a loyal customer of Truist and hope to continue, but these fees are becoming really frustrating... Especially when there are now so many fee-free banks and it’s been such a tough year!

Can I get a refund on the $471.00 from my transactions below?

• 04-04-22 FT MYERS FL 3158 SUNCOAST CREDIT NON-TRUIST ATM FEE - 04/03/2022 - $3

• RETURNED ITEM FEE - 03/28/2022 - $36

• OVERDRAFT FEE - 03/23/2022 - $36

• RETURNED ITEM FEE - 03/23/2022 - $36

• OVERDRAFT FEE - 03/22/2022 - $36

• OVERDRAFT FEE - 03/20/2022 - $36

• OVERDRAFT FEE - 03/14/2022 - $36

• OVERDRAFT FEE - 03/13/2022 - $36

• OVERDRAFT FEE - 03/13/2022 - $36

• OVERDRAFT FEE - 03/13/2022 - $36

• OVERDRAFT FEE - 03/13/2022 - $36

• OVERDRAFT FEE NOT CHARGED - 03/13/2022 - $36

• OVERDRAFT FEE NOT CHARGED - 03/13/2022 - $36

• OVERDRAFT FEE NOT CHARGED - 03/13/2022 - $36

Thanks a ton,

Deby

Friday morning 2 counterfeit checks posted to my account which I had no idea they were not real instead of the bank removing them they took over my account and has had me locked from getting any of my money out of that account which has caused me emotional distress and financial hardship. I have been calling the Fraud team no help they refuse to let me have my money I have went into the branch and they said they cannot help me either I keep getting the runaround and nothing is getting resolved also they have taken out fees on the 2 checks which is illegal bc I never had access to the checks bc as soon as they posted them to my account, they blocked the account. Not to mention my employer had did a DD to my account as well. I am beside myself with turmoil and emotional distress and going through financial hardship and my lifeline is sitting in that account I cant even get gas or buy food or pay my bills that are due now a late fee is being charged I know as a consumer I have rights and I am going to pursue until I take this bank down for illegal practice.

I made a deposit a week ago tomorrow.. The person I saw @ 9am this morning it’s friday the 20th of may… (courtney) was the person I saw she blamed all of this on the system I say (no) human error in my eyes…the deposit I made was not a small amount been banking w/ bb&t 30 plus yrs, never have been treated so poorly before in a (bank)…I checked my account to see if the money went through the 24 hour system said it did on tuesday I think the 17th.. Few hrs later the system said I was in the negative (absolutely not).. I had been crying since friday night thinking the worst about my money I deposited.. She did not seem to care and that’s the energy felt 100% she told me to (calm) down as if i’m a (child).. She was very unprofessional to say that to me or anyone when very concerned about my deposit and still not resolved @3:15 on the 20th of may….

On March 24th 2022 Truist Bank - Miami Keystone location

opened for me a Bank Account ( REVOCABLE TRUST ACCOUNT) and a safe deposit Box - My Condition was that my Daughter has signature for the box, they said it is possible only if also my Daughter opens an account, what she did.

A few days later, i get a call from the Bank, Branch Leader; DAYANA ACOSTA LORENZO, INFORMING ME that she was wrong, my daughter did not have

access to my safe deposit box, I went to the Bank and closed my accounjt, i was refunded the 11,000.00 deposit , but not the 115.- Dollar charge for 1 year rent of a deposit box. I called and left messages many many times

Please help, Heidi Maso