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Trend Micro
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127 complaints
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ADVERTISIMENT
J
10:58 am EDT
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My daughter's Visa card was billed for 35.99 - an unauthorized charge for software. What I find really unusual is that a) we never used her card to purchase the laptop nor the antivirus originally, b) we NEVER authorize automatic renewals for anything, and c) there was no request for a renewal. We had purchased the machine from Future Shop and they were...

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K
9:46 pm EDT
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Case number 1-1-895972645 Refund no. 524011309 On the 27th jun, an amount of sgd79.63 was charged to my card from "digital river int luxembourg lu" is what it says on my statement for an auto renewal from trend micro. I have contacted trend micro and demand for a full refund and according to their customer support team that the money will be credit back...

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I
10:04 pm EDT
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Hello dear sir/ madam I received a charge on my credit card for $ 36.96 on 04/29/2014 from dri*trend micro minnetonka mn For this period of time I haven't make any purchase nor did I outhorise any company to renew any of the subscription. I'm using trend micro™ titanium™ antivirus+ 2014 but this is completely different service, still I haven't renew it, it...

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ADVERTISIMENT
P
10:58 pm EDT
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I ordered antivirus software 2 years ago and never used this notebook. 2 years later they automatically charged me $34.95. I could not contact them easily. Did a lot of internet search and found a phone number. 2 months later they send me an email evey other day saying I must contact them within 48 hours or they will close complaint. Credit card says try to...

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F
10:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Trend Micro - charged without request

Trend micro did not protect my computer from a virus. I removed this product from my computer in the fall of 2012, and did not request a renewal but was charged $44.95 on 5/18/13. I am unable to locate a phone number to talk with this company and request that they reimburse me the $44.95 and never charge my card again.

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1 comment
K
Nov 15, 2013 9:23 am EST

I keep getting billed for this annually and have not asked. They charge my credit card with a $76.45 bill.

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L
9:51 pm EDT
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Trend Micro - unauthorized credit charge

On 4/12/13 I received a charge on my card for $44.95. I contacted my bank, but as they have not gotten back to me, I decided to check online for similar charges. Seems this happens A LOT.
I downloaded a free trial of trend micro titanium for my PC, - a 30 day free trial. This trial expires on 4/29/13. I did not "buy now" or authorize the payment to this company for the 44.95.
Based upon other stories on this site, I get the feeling that these charges are made first to "test" if people question it. If not, another charge is made. I noticed.
I want my full amount refunded. YESTERDAY.
Seeing as though this is a large enough problem for the first 5 pages on Google are dedicated to it. . ..I want my account refunded the FULL amount.

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V
10:03 pm EDT
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Trend Micro - customer service

On March 26th, 2013 I contacted Trend Micro as my computer was stating Virus Protection not found. After spending 15 minutes trouble shooting with customer service my problem was still un resolved. The customer service person stated the virus was protection was working but he she was unsure why the computer was stating virus software not found. I requested someone at a higher level where I was told I would need to speak to a Level 2 technicican but it would take time to gwt approval. I explained ot her that this appears to be a relatively simple issue and therefore I could not understand why it has not been resolved. In addition, due to prior experience with Trend I knew the hold time would be astronomical and I could not wait so I hung up. I called back this evening and again was told I need a Level 2 tech and permission would be needed. As I writer this note i am on hold waiting. The customer service is poor. The system is poor. No one should need to wait on hold over 10 minutes to first get approval. As I said I have had an issue in the past and between the "approval wait time" and resolution after speaking with the Level 2 tech it turned out to be a 3 hour, yes 3 hour ordeal.

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1 comment
I
Mar 26, 2013 10:04 pm EDT

=== THEFT ALERT ====
*** Alert Alert *** www.callboxinc.com and telematechs. Ian Tumbos aka Matthew Spencer and Sandra Williams Scammers ***

Ian Tumbos aka Matthew Spencer and Sandra Williams used to work for Callbox aka www.callboxinc.com. Ian Tumbos aka Matthew Spencer and Sandra Williams stole many clients from Callbox aka www.callboxinc.com and they took them to the FAKE company called telematechs.

++++ Ian Tumbos aka Matthew Spencer and Sandra Williams address and phone number:

Guzman Street
Mandurriao Iloilo City
Philippines.
Phone number: +[protected].

+++++ To Contact Callbox www.callboxinc.com:
4924 Balboa Blvd., #353
Encino, CA 91316
1 888.810.7464 Toll free
1 310.439.5814 Direct line
1 310.862.6762 Fax

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C
1:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
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No one at this LAW FIRM authorized these charges of $71.95 on our office Capital One credit card. These charges need to be ALL reimbursed to avoid further court action. Charges occured on 10/31/12 and 12/15/12 in the amount of $71.95. And on 10/31/11 and 12/15/11 in the amount of $62.95. We will take the necessary steps to get this resolved. Call the number provided to discuss this further.

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D
5:32 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company has taken it upon themselves to announce in writing when going to our website that: "Trend Micro has confirmed that this website can transmit malicious software or has been involved in online scams or fraud". We are not guilty of anything of the such. I just contacted their corporate headquarters in California and cannot TALK TO A PERSON to...

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ADVERTISIMENT
T
10:50 pm EDT
Resolved
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I got notice from my credit card company that I was charged of late fees. I am surprised because I don't use this card anymore, only to find out that DRI*Trend Micro charged me of its anti-virus software! I continually receiving pop-up boxes stating that my software license had expired and that I need to renew as soon as possible. I emailed back stating...

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Trend Micro - trend micro spam investigation team

My IP has been blocked by Trend Micro Inc and they refuse to provide contact information in the form of MD's name telephone number and address so that I can formally complain about their actions. They say that they have recieved Spam from the IP address but will not provide evidence. They refuse to bahave like a professional or legitimate company and all communication comes from Priscilla Pareja Spam Investigations Team Trend Micro Inc.. There is no way of knowing in which country these communications originate. Is this a legitimate company and if so can anything be done to force the company to bahave in a legitimate and professional manner and to communicate properly with anyone that is affected by its activities. Is there a recourse to law to seek compensation and to bring this company to account for its actions?

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1 comment
R
Jun 07, 2012 1:08 pm EDT

Your IP has been blocked from what? Did they add your IP to an anti phishing list or something like that because they claim you were spamming or did they block your IP from emailing them specifically? You have to be a lot more specific about what's going on mate.

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K
6:18 am EDT
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Trend Micro - billed for nothing

I WAS CHARGED $74.95 by Dri Trend Micro for service or order that I did NOT approve or place.
Who is this? How can I get a credit for this unauthorized charge?

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2 comments
S
May 17, 2012 8:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I finally found a phone number (call trend micro head office and ask for customer service) and demanded they cancel this renewal and credit me, first they said they would stop the auto renewal for next year and I would not be billed i told them this was not acceptable and they agreed to cancel i got an email confirming cancellation i will wait and see if they credit my account.

S
May 16, 2012 6:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was charged as well and do not know who thery are at first my mastercard company said they could not help me after I threatened to to cancel my card they agreed to put in a dispute to the bank of DRI Trend. Everyone needs to demand there credit card company to dispute so we can stop this company from ripping people off.

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A
6:23 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I don't purchase any thing, but I am not sure why it showed that the charge of $62.95 to my bank account. I don't even know what is DRI* Trend Micro. How can they get my bank account information?

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O
12:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was charged for a product renewal without authorization. The customer number was 97953512409, the renewal order number was 10380470300, and the original order number was 6862931226. Because I did not authorize this renewal (and because I was not set up to auto-renew), I was charged $44.95 against my will. I was informed of this false charge through the...

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ADVERTISIMENT
E
6:48 pm EST

Trend Micro - This is a scam and many innocent people are losing money.

I was charged 35.00 by Mircro Trend Virus Protection service and did not authorized this action. When I visited the website, there wasn't a customer service number listed. I called tech support and the call was never received... it just rang. When I went back to the complaints boards listed about this same company, they were unavailable. I think this is a scam and many innocent people are losing money.

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J
4:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
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Complaint written to Trend Micro, 25.12.3011: I am a long term customer of Trend Micro having installed the Trend Micro Titanium Maximum Security Program on one of my computers and Smart Surfing on the other. I thought I should be safe from fraud and now I get scammed by you, the very company that should protect me from fraud! You have charged me AU$ 69.95...

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J
2:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Trend Micro - unauthorized billing

I was charged 71.95 on my credit card in the middle of the night. This went to paypal and I was notified by email this morning. I did not order anything from Trend Micro and want the charges taken off my credit card. see below.
Dec 22, 2011 01:08:14 PST
Transaction ID: 38X2733213539372D

Hello Jennifer Kanaly,

You sent a payment of $71.95 USD to DigitalRiver US Inc

([email protected])

It may take a few moments for this transaction to appear in your account.

--------------------------------------------------------------------------------

Merchant
DigitalRiver US Inc
[email protected]
Instructions to merchant
You haven't entered any instructions.

Description Unit price Qty Amount
DRI*Trend Micro
$71.95 USD 1 $71.95 USD
Subtotal $71.95 USD
Total $71.95 USD
Payment $71.95 USD
Charge will appear on your credit card statement as "PAYPAL *DR INC USD TREN"
Payment sent to [email protected]

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3 comments
R
Jan 12, 2011 8:47 pm EST

I was charged on my credit card for this product that I did not order in the first place. Further more after some research it was $30.00 higher than than the most expensive package. I was charged $99.90 to my account. Is that not illegal! I would like a credit on my account because I did not authorize it and also did not get the product either. Legal action will be taken if this is not taken care of promptly!

S
Apr 26, 2013 12:25 am EDT

same thing with me. except 80.95. opened dispute re same.

Dec 22, 2011 3:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Contact them and find out what the charges are for, dispute it with your bank or Paypal if need be.

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S
3:56 pm EST
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Trend Micro - unauthorized charge

My husband just called me from work: "honey, did you authorize a charge for $31.99 this weekend?" "no." "there's a charge showing up on my visa card that I didn't make. I want to know if I need to call the bank." "what does it say on your statement?" "dri fmnri" "that's helpful... Not! Let me google it... No, nothing." "wait a second... Something else is showing up here. It says trend micro." "trend micro?" "yeah, it's a pending charge..." "trend micro: here's a message board. It says trend micro scam. I'm sending you the link." "good, thanks."

So people, to avoid getting bit in the # like so many people here on this message board, 1.) check your bank account every the morning, 2.) question all charges and 3.) keep on reporting scams like trend micro — our persistence in exposing a creepy company just like this won us a nice little settlement from a lawsuit a few years ago. Remember those key words friends: trend micro scam, unauthorized charges, dri fmnri (Now that's a real informative little set of letters, isn't it?), trend micro ripoff, et cetera...

Terri
Healthconcepts. Usana.com
310-872-3231

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6 comments
M
Dec 10, 2009 5:03 pm EST

My credit card was charged for security software which I did not want and did not ask for...In fact I called to tell them that it had not worked for the last 8 months and I did not want a renewal. Why whould I purchase something again that did not work the first time.

K
May 10, 2010 6:47 pm EDT

On 5/7/10, I was charged $44.95 from DRI*TREND MICRO ORDERFIND.COM MN I did not order anything from here, I did not renew or authorize this to go through. I will be refunded immediately. This is ridiculous!

I
Sep 14, 2010 6:17 am EDT

In September of 2008 I purchased a laptop computer from Best Buy. In conjunction with the computer I purchased one year of Trend Micro Anti-virus/spyware for 29.99. I renewed the subscription the following year for the same period (1 year) and cost (29.99). As of mid August, 2010 I started getting emails regarding the impending lapse of the subscription at the start of September. I do not use the computer any longer so do not need to purchase their product. Therefore, I did not answer a single email. Furthermore, my banking information has changed from National City to PNC per the merger so the debit card is no longer valid. I suspect they would have simply charged me had my banking information not changed.

In summmary - I did not want their product, they did research to figure out my new banking information for PNC, and charged me 62.95. This same complaint is being filed with the Better Business Bureau immediately.

Below is an excerpt from my banking statement:

09/13/2010 CHECK CARD PURCHASE XXXXX8377 DRI*TREND MICRO ORDERFIND.C MN $62.95

Fix this now. If it is not taken care of I am willing to pay an attorney a few hundred bucks to take care of it.

Thanks,

Ian Dalrymple

J
Nov 08, 2010 2:50 pm EST

A $67.59 charge appeared on my bank statement, I didnt order this product or renew it. There had been pop-up's on my computer asking me to renew it but I never authorized such. I WANT IT GONE!

Thank you,

James Gulbranson

W
Dec 21, 2010 1:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

MY CHASE CARD WAS CHARGED $62.95 ON 11/25/10 FOR TREND SOFTWARE, WHICH I DID NOT ORDER OR APPROVE . PLEASE CREDIT SAID CARD FOR ENTIRE AMOUNT. PLEASE DISCONTINUE ANY ORDERS IN THE FUTURE.
THANK YOU FOR YOUR CO-OPERATION.

E
Jul 19, 2011 4:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was charged $44.95 on 05/02/2011 for a service I didnt want or approve .

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M
3:33 pm EST
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Unauthorized billing and deceptive business practices: Trend Micro came with my Dell computer. When it expired, I bought a renewal online for 48.95. I could not get the renewal to activate. After about 3 hrs trying to resolve the issue unsuccessfully, I sought a refund. No success. This company does everything possible to try to prevent any contact from the...

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D
2:28 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I received a charge on my Amex card on 11/8/2011 for an item that I did not purchase. I am really upset at having something billed to my credit card with the idea that this company would think that my credit card bill would not be looked at. I want a full refund in the amount of $72.67 immediately... The company really should credit me $145.34 just for the...

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