The complaint has been investigated and
resolved to the customer's satisfactionResolved Trend Micro Internet Security — deceptive practices
resolved to the customer's satisfaction
Unauthorized billing and deceptive business practices: Trend Micro came with my Dell computer. When it expired, I bought a renewal online for 48.95. I could not get the renewal to activate. After about 3 hrs trying to resolve the issue unsuccessfully, I sought a refund. No success. This company does everything possible to try to prevent any contact from the customer to interact with personnel. So, I initiated a dispute with Bank of America, the credit card I used. After another hour on the phone with the B of A guy, trying different numbers, etc., finally I got a promise of a refund (we'll see if I get it!). In the process, I found out that they had signed me up for automatic renewals without my authorization. Either it was in the "terms and conditions" fine print, or they just slammed me (another complaint says that there was nothing in the fine print about this). The B of A guy got them (supposedly... it was somebody in India.. who knows) to take off the automatic renewals, but other people say that they got them anyway.
This company is engaged in deceptive practices and tries to prevent customers from directly contacting them to resolve problems. Their service is also terrible even when you get somebody... basically they just sent me an email directing me back to the website. Horrible experience, and so typical of the many companies nowdays that have their business plan based on deceipt. Another ripoff in the great free-for-all USA... home of the "service industry" which is another term for scams, ripoffs and bad service!
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