I booked a flight to Santiago from NYC in August 2020 on travelgenio. The airline was Aerolineas Argentinas. In November 2020 the airline canceled my ticket, and travelgenio charged me 30 euros to process my refund.
As June 2022, travelgenio still hasn't paid me my money, arguing that the airline has not issued the refund.
It has been almost 2 years!
This is ridiculous. Travelegenio stole my money!