Menu
Travelgenio Customer Service Phone, Email, Contacts

Travelgenio
reviews & complaints

www.travelgenio.com
www.travelgenio.com

Learn how the rating is calculated

4.0 1315 Reviews

Travelgenio Complaints Summary

967 Resolved
338 Unresolved
Our verdict: You can expect a very good level of service from Travelgenio. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
Claimed
Travelgenio has claimed their business profile
Get notifications about new complaints and reviews of Travelgenio. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Travelgenio reviews & complaints 1315

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
10 reviews
Sort by:

Newest Travelgenio reviews & complaints

ComplaintsBoard
A
10:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio I want a quick refund for my ticket

Refunds for cancellations caused by Corona 19 are due.
I'm really angry that I can't get my money back for a few months.
The work of travelgenio's work is the worst and insane.
Of course it is scams and crimes that don't give money to be refunded.

Wait, wait till now
No more reference is possible.
I would be anything to receive my money.
I want a refund soon.

Flight: OZ 567-Asiana 2020-04-30
Departure: Seoul, KR (Incheon Intl.) [protected]:45
Arrival: Ulaanbaatar, MN (Ulaanbaatar) [protected]:20

Flight KE 868-Korean Air Lines 2020-05-06
Departure: Ulaanbaatar, MN (Ulaanbaatar) [protected]:15
Arrival: Seoul, KR (Incheon Intl.) [protected]:25

Booking code: JXUTYR
Date: 2020-02-12

Read full review of Travelgenio
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
5:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio Refused to give flight refund

Dear Sir/Ma'am,

I booked two tickets for the destination Mumbai to manila (05/04/2020) by TG2336, TG318 Thai Airways and Manila to Frankfurt (13/04/2020) by CI-704, CI-61 China Airline via Travelgenio. Unfortunately, all the flights were cancelled by the airline itself because of the lockdown occurred in Manila due to Covid-19.

I wrote an email to the Travelgenio's customer care much in advance. The complain numbers are 3437952 and 3438101. They did not respond and made me wait for 3 months. Finally, they replied that the refund is not possible.

Please do the needful and check into the matter. I really appreciate any help. You can contact me on [protected]@gmail.com.

Kind Regards,
Anantha

Read full review of Travelgenio
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
9:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio No refund received for flights that were cancelled by airlines

On December 1st, 2019 I booked a flight under booking number 9171R6. The total amount of this ticket, AUD1, 466.30 was immediately deducted from my credit card on that day.

This booking was for
Outbound
FLIGHT: SQ 248 - Singapore Airlines 7/05/2020
DEPARTURE: Melbourne, AU (Melbourne Intl.) 7/05/2020 16:45
ARRIVAL: Singapore, SG (Changi Intl.) 7/05/2020 22:40
AIRLINE BOOKING REFERENCE: VA/ZAMTUF
BOOKING CONFIRMED:, Economy DURATION: 07:55

BAGGAGE ALLOWANCE: 30 Kilos
STOPS: -
OPERATED BY: Singapore Airlines, SQ
-----------------------------------------------------------------------------
FLIGHT: SQ 328 - Singapore Airlines 8/05/2020
DEPARTURE: Singapore, SG (Changi Intl.) 8/05/2020 00:30
ARRIVAL: Munich, DE (Munich Intl.) 8/05/2020 06:55
AIRLINE BOOKING REFERENCE: VA/ZAMTUF
BOOKING CONFIRMED:, Economy DURATION: 12:25

BAGGAGE ALLOWANCE: 30 Kilos
STOPS: -
OPERATED BY: Singapore Airlines, SQ
-----------------------------------------------------------------------------
FLIGHT: LH 2122 - Lufthansa 8/05/2020
DEPARTURE: Munich, DE (Munich Intl.) 8/05/2020 08:25
ARRIVAL: Dresden, DE (Dresden) 8/05/2020 09:20
AIRLINE BOOKING REFERENCE: VA/ZAMTUF
BOOKING CONFIRMED:, Economy DURATION: 00:55

BAGGAGE ALLOWANCE: 30 Kilos
STOPS: -
OPERATED BY: Air Dolomiti, EN
-----------------------------------------------------------------------------

Return
FLIGHT: LH 219 - Lufthansa 24/05/2020
DEPARTURE: Dresden, DE (Dresden) 24/05/2020 18:40
ARRIVAL: Frankfurt, DE (Frankfurt Intl.) 24/05/2020 19:45
AIRLINE BOOKING REFERENCE: VA/ZAMTUF
BOOKING CONFIRMED:, Economy DURATION:01:05

BAGGAGE ALLOWANCE: 1 Pieces
STOPS: -
OPERATED BY: Lufthansa, LH
-----------------------------------------------------------------------------
FLIGHT: LH 778 - Lufthansa 24/05/2020
DEPARTURE: Frankfurt, DE (Frankfurt Intl.) 24/05/2020 21:55
ARRIVAL: Singapore, SG (Changi Intl.) 25/05/2020 16:15
AIRLINE BOOKING REFERENCE: VA/ZAMTUF
BOOKING CONFIRMED:, Economy DURATION:12:20

BAGGAGE ALLOWANCE: 1 Pieces
STOPS: -
OPERATED BY: Lufthansa, LH
-----------------------------------------------------------------------------
FLIGHT: VA 5419 - Virgin Australia 25/05/2020
DEPARTURE: Singapore, SG (Changi Intl.) 25/05/2020 19:45
ARRIVAL: Melbourne, AU (Melbourne Intl.) 26/05/2020 05:10
AIRLINE BOOKING REFERENCE: VA/ZAMTUF
BOOKING CONFIRMED:, Economy DURATION:07:25

BAGGAGE ALLOWANCE: 1 Pieces
STOPS: -
OPERATED BY: Singapore Airlines, SQ
-----------------------------------------------------------------

Singapore Airlines informed me on March 14, 2020, that the flight between Singapore and Munich had been canceled.

Travelgenio sent an update on 14 March 2020, as well. "...We would like to inform you that the airline has modified some of the flights in your booking. ..."

I replied to Travelgenio "..,
FLIGHT: SQ 328 - Singapore Airline 08-05-2020
DEPARTURE: Singapore, (Changi Intl Arpt) 08-05-2020 00:30
ARRIVAL: Germany, (Munich Intl Arpt) 08-05-2020 06:55
was canceled by the airline.

This part is in the middle of the trip between MEL and DRS. A ticket without this section has no value to me. Please either refund the whole trip or replace the missing section for 8th May between SIN and MUC to reach DRS in time. I am flexible in my travels to DRS. ..."

My request was acknowledged by Travelgenio under Ticket #3379666.

On July 5, 2020, I contacted the Customer Service of Travelgenio via email customer.service@travelgenio.com. Still, I haven't heard from them.

I request Travelgenio to refund the full amount of my ticket to the same credit card used to make the original booking on 1 December 2019.

Read full review of Travelgenio
Update by Travelgenio Client (AU)
Sep 27, 2020 2:47 am EDT

Priority 1
Please pay the outstanding amount that you owe me to my account that I used when booking in December 2019. The outstanding amount is now $1, 548.30 ($82.00 + $1, 466.30 )

Priority 2
Please reply to Ticket #4099243, #3379666, #3551262, #3709452, #3912578, #3951940, #4031268, ...

Update by Travelgenio Client (AU)
Jul 18, 2020 9:38 pm EDT

I was asked to make another payment of $82.00 for a flight I haven't booked which is

VA 826 - Virgin Australia 27/05/2020
Departure Sydney, AU (Kingsford Smith) 27/05/2020 09:30
Arrival Melbourne, AU (Melbourne Intl.) 27/05/2020 11:05
Duration 00:00

Please explain.

Update by Travelgenio Client (AU)
Jul 16, 2020 9:43 pm EDT

ticket number [protected]

Hide full review
ComplaintsBoard
P
6:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio Cancellation flight ticket

I bought the ticket on March 22nd (2020). Treble Zenio is driving me crazy.
DO properly return to my credit card for flight fee.

BOOKING NO : [protected]
Flight information
Flight :WS 3323 - Westjet 2020-03-22
Departure: CA (Kelowna) [protected]:10
Arrival : CA (Vancouver Intl.) [protected]:12
Airline code: WS/DMADUP

Passenger information : PARK, JOOBAE(DOB [protected])
My present situation : It's very simple. Just like the email you sent me, you must refund the price of my flight ticket. Your company sent me a confirmation letter. I answered it back. Nevertheless, I have not received any cancellation fee since March 22 (2020). I can't bear the cost because of this happing.

What I want you to act From travelgenio : There are no other requirements. Refund cleanly cancelled expenses with my credit card. credit card no [protected] name of card holder : PARK JOOBAE)

Form Korea.
departure: Incheon Intl. (ICN), KOREA(SOUTH)
date: [protected]:50H
arrival: Kelowna (YLW), CANADA 16:10H
Korean Air Lines (KE71)

TICKET:180-[protected] - PARK JOOBAE

Read full review of Travelgenio
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
I
4:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio Refund for air tickets

Hi,
As per booking reference BMJDDY, date 24/02/2020. I had purchased 2 tickets of Hawaiian Airlines ( Los Angles to Auckland on dated 9th April 2020) through travelgenio
I feel unhappy to say that after cancellation of flights and air tickets thereof by Airlines on account of covid-19, neither I was refunded nor intimated about the delay. Currently I am not getting any response from travelgenio.
Expecting early response from your end.
Iqbal Singh & Sukhvinder Kaur

Read full review of Travelgenio
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
6:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio Travel agency

I booked flight from x to x through travelgenio
And the flight is cancelled due to COVID-19
As per airline travelgenio should change the date for me for free of cost but they charged me $34
Saying service cost?
As per rule I don't have to pay any extra money
But the company like this don't have a contact number and we can only contact them to email and it take couple days to get a reply from them

Read full review of Travelgenio
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
6:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio Stop to charging my money.

I don't wanna give you guys this one-star rate.

you guys sent me the mail that the flight has been canceled at first, then now you guys trying to charge around 1, 500 $ from my account. what the hell?

I will sue you guys if you guys are charging it.
I could provide all proof documents

1. the mail that I got when we purchase the ticket.

2. the mail that you guys sent me It said It's been canceled due covid-19

3. the mail that I got today from my bank trying to charge 1, 500 $ and IT'S BEEN NOT CANCELED YET.

Listen, this is a SCAM.
If you are really doing it. I will tell you I'm going to sue you guys company.

Read full review of Travelgenio
Update by Sujin Yoo
Jul 13, 2020 6:52 pm EDT

booking number: SWLRZ4

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
4:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio My 4000EUR has been vanished with Travelgenio.

My 4000EUR has been vanished with Travelgenio.
6 months ago, I booked the flight to Hololulu via Travelgenio.
The flight has been cancelled officially.
I called more than ten times, emailed more than 20 times.
However, I didn't got any reply or any refund.
I feel very sad.
Unless I didn't book at that time.
My regret is full of despair with COVID-19 and Travelgenio.
July 21th is the date of original booking.
However, any contact any reply reached me.
This is hell.
Please if you see this message please proceed cancellation with any penalty (KQR938)

Read full review of Travelgenio
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
3:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio I want to get a 100% refund on my flight!!!

I purchased a flight ticket from ICN to SFO through this site in February. But Singapore Airlines sent me an email saying that some flight was canceled, and I have confirmed that some of my journeys have been cancelled.
Therefore, I would like to get a 100% refund on my flight and also my brother's ticket as well.

Read full review of Travelgenio
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
12:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio Want a full refund

Due to covid-19, my flight was cancelled. And I tried to get refund for the ticket and contacted the customer service. The answer was ironically I have to pay for the cancellation fee and will get refund only the half of what I paid for the ticket. They kept saying it is the policy.. Policy...? How the cancellation by flight agency due to covid-19 is my responsibility?

Read full review of Travelgenio
Update by Soobin Kim
Jul 13, 2020 12:58 am EDT

Booking #: QIAB8U
seoul incheon to houston texas on july 12.
ANSWER OR DO SOMETHING FOR THE ISSUE!

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
8:25 pm EDT

Travelgenio Hello

Hello
Hello, I tried to contact you over 10 times, but I couldn't. My booking number is [protected].
I heard from a friend of mine, all of the no-stopover flights were cancelled by Air Canada. However, I didn't get any email from you.

Could you give me a full refund please?
I stick to no-stopover flights.
Thank you.

Read full review of Travelgenio
Hide full review
ComplaintsBoard
A
6:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio Emergency requirements

Book number: TLU42F
Schedule : 26, March.EY024 DUS - AUH, EY876 AUH - ICN
Familyname: BYUN
Name:SEO YEON
E_Mail address: [protected]@gmail.com

Due to CoronaVirus19, Etihad flight company cancelled my flight schedule unilaterally.
So I already back to Korea last week with other ticket.
And I'm not plan any flight schedule.
So I wanna get back FULL-refund cash instead of voucher.
I called with Etihad airways, and they said i can refund through Travelgenio.
Refund my credit right now as soon as check this E-mail.
Check this waiver rules so that you must REFUND RIGHT NOW!

https://www.etihadhub.com/en-ae/news-list/operational_news/us-europe-covid19-waiver

p.s. I attached flight cancellation policy and cancellation confirmation letter from Etihad.

Also, i posted reviews on Tripadviser and Trustpilot.

If you keep ignoring my request, i will post reviews about your lateness and scam.

Read full review of Travelgenio
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
Y
3:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio Urgent about refund

Reservation No. 3LVHSU
Ticket Information July 19th 8:52 AM
Passenger Information Yechan KIM

I purchased a direct flight through Skycanner, but I confirmed that the stopover had occurred, and I sent an e-mail about cancellation of payment within an hour, but I have not received any contact from Travel Zenio until more than a day ago. Request refund as soon as possible without commission fee.

Read full review of Travelgenio
Update by Yecharm
Jul 06, 2020 3:46 pm EDT

Why do not you check my message asap first?

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
9:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio Please give me a specific answer until when you will contact me.

I sent an email to the email address you told me. I know there will be a lot of work these days. Then please give me a specific answer until when you will contact me.

Reservation code Amadeus : RU2PQR
Resdevation code travelgenio :[protected]
Flight : TK 418-Turkish Airlines 2020-07-04
Departure : Moscow, RU(Vnukovo) [protected]:50
Arrival : Istanbul, TR(Istanbul) [protected]:00
Airline code : TK/T4JQBQ
Flight : TK 88 - Turkish Airlines 2020-07-04
Departure : Istanbul, TR(Istanbul)[protected]:45
Arrival : Seoul, KR (Incheon Intl.) [protected]:55
Airline code : TK/T4JQBQ

TICKET: 235-[protected] - Yoon Yoohee
TICKET:235-[protected] - Yoo Inseong
TICKET:235-[protected] - Yoo Pulip

My flight has been canceled. So I request a refund.

I emailed and called several times, but there was no reply and I couldn't connect even after waiting for two hours. Instead of asking to send my request back to 'customer.[protected]@travelgenio.com' where hasn't replied, please give me a practical answer.

I may be in such a hurry that I can't wait any longer because I'm in a hurry. I think it's because my attempts to contact you are useless and have not returned to you with specific answers. Please understand me.

My email adress is [protected]@hanmail.net

The letter to the far right of the attachment is 'Unread'.

Read full review of Travelgenio
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
7:39 am EDT

Travelgenio Por favor ayúdame I hope to get refund!!

hello this is Kimhemi

sorry to bother you

I booked for ticket for round trip

but because of corona virus, my booking is canceled

So i hope to get refund for both tickets

would it possible if you don't mind?

i tried to call to office and sent an email but couldn't get any any replies
please check...please!

my reservation code in travelgeio : [protected]

reservation code of Galileo : GCXZFU

ticket number : [protected]
name : Hemi Kim

i hope to get refund for both! tickets please

sorry to make you bothered and thank you so much

Read full review of Travelgenio
Hide full review
ComplaintsBoard
A
11:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio I request a refund.

Reservation code Amadeus : RU2PQR
Resdevation code travelgenio :[protected]
Flight : TK 418-Turkish Airlines 2020-07-04
Departure : Moscow, RU(Vnukovo) [protected]:50
Arrival : Istanbul, TR(Istanbul) [protected]:00
Airline code : TK/T4JQBQ
Flight : TK 88 - Turkish Airlines 2020-07-04
Departure : Istanbul, TR(Istanbul)[protected]:45
Arrival : Seoul, KR (Incheon Intl.) [protected]:55
Airline code : TK/T4JQBQ

TICKET: 235-[protected] - Yoon Yoohee
TICKET:235-[protected] - Yoo Inseong
TICKET:235-[protected] - Yoo Pulip

I was looking for a refund process because I heard that the flight was canceled, and I contacted this place.
I request a refund.

I emailed and called several times, but there was no reply and I couldn't connect even after waiting for two hours. Instead of asking to send my request back to 'customer.[protected]@travelgenio.com' where hasn't replied, please give me a practical answer.

The letter to the far right of the first attachment means 'Unread'.

I don't know where it is, but I left a message on June 29, 2020, and the answer is the same as the second attachment. As a result, the mail I sent is the third email from the top of the first file. They still didn't even read it.

Read full review of Travelgenio
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
9:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio Refund request

It's been over a month since my flight ticket was canceled, but I can't get a refund because it's still being processed. Please take care of it as soon as possible. It's a refund due to the cancellation of the airline, why aren't you processing it? It's the airline's fault, so I want a 100% refund. If it doesn't work soon, we'll bring it up to the Dispute Committee and each complaint site.

Read full review of Travelgenio
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
4:01 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio Refund

My flight ticket was canceled two months ago. But I still didn't get a refund. You're just telling me to wait. I've been waiting for two months, and my acquaintances around me have already gotten a refund, why am I still not getting a refund? I hope you solve it quickly. My reservation number is QB2FRI and payment card information is master card 4446. I paid $1606.26 for AUD.
You don't answer the phone,
There is no reply to my email, and I have been waiting for 3 months.
I am so hard and angry now. Please do it quickly.

Read full review of Travelgenio
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
4:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio Flight cancelled due to coronavirus, but no refund

On March 30, 2020, I received notification from Travelgenio that my flights for my wife and I on SAS SK4496 from Oslo to Svalbard on 2 Aug 2020 was cancelled. We had paid $648.40 on 19 Jan 2020 for these flights. The tickets booked through Travelgenio were [protected]-[protected] for Charles Wilson Kent and [protected]-[protected] for Mary Mederios Kent.

The email said "...the amount will be refunded to the form of payment provided when making the booking." Neither my wife, myself, nor another couple we were traveling with have received any further notice about our refunds. We have been unsuccessful in attempting to contact Travelgenio.

Due to the Coronavirus pandemic, and prompted by this cancellation, we have cancelled our trip. Since the airline cancelled our trip, we expect a full refund.

Read full review of Travelgenio
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
5:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio About refund

I booked my flight from budapest to seoul incheon in march
Cause of corona virus, all of flight was cancelled
So I received a mail which the ticket will be refund from travelgenio
But still, 2 months passed, I couldn't refund my ticket!
There's no any contact way to travelgenio, also didn't receive a mail!
When can I refund my ticket?
My reservatiob code is [protected]
Give me answer to here-> [protected]@naver.com
And give me back my money!'

Read full review of Travelgenio
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Travelgenio Customer Reviews Overview

Travelgenio is a popular online travel agency that offers a wide range of travel services to customers around the world. The company has received a lot of positive reviews from customers who have used their services, with many praising their competitive prices, user-friendly website, and excellent customer service.

One of the main advantages of using Travelgenio is their ability to offer affordable travel options to customers. Many reviewers have noted that the company's prices are often lower than those of their competitors, making it a great choice for budget-conscious travelers.

In addition to their competitive prices, Travelgenio has also received praise for their user-friendly website. Customers have noted that the site is easy to navigate and provides a wealth of information about travel options, including flights, hotels, and car rentals.

Finally, Travelgenio has also been commended for their excellent customer service. Many reviewers have noted that the company's representatives are knowledgeable, helpful, and responsive, making it easy to resolve any issues that may arise during the booking process.

Overall, Travelgenio is a highly recommended travel agency that offers affordable prices, a user-friendly website, and excellent customer service. Whether you're planning a business trip or a family vacation, Travelgenio is a great choice for all your travel needs.

Travelgenio In-depth Review

Website Design and User Experience: The website design of Travelgenio is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search options, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on Travelgenio is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The overall booking experience is efficient and user-friendly.

Range of Travel Services Offered: Travelgenio offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages. Whether you're planning a business trip or a family vacation, the website provides various options to cater to different travel needs.

Pricing and Competitive Advantage: Travelgenio offers competitive prices for flights and other travel services. The website compares prices from different airlines and providers, ensuring that users can find the best deals available. The pricing is transparent, allowing users to make informed decisions.

Customer Support and Communication: Travelgenio provides excellent customer support and communication. The website offers multiple contact options, including phone, email, and live chat. The customer support team is responsive and helpful, addressing any queries or concerns promptly.

Booking Flexibility and Options: Travelgenio offers flexible booking options, allowing users to customize their travel plans. The website provides options to choose different flight classes, add extra services, and select preferred airlines. This flexibility ensures that users can tailor their travel experience to their specific needs.

Transparency and Hidden Fees: Travelgenio maintains transparency in its pricing and fees. The website clearly displays any additional charges or fees during the booking process, ensuring that users are aware of the total cost upfront. There are no hidden fees, providing users with peace of mind.

Travel Insurance Options: Travelgenio offers travel insurance options to protect users' trips. The website provides information about different insurance plans, allowing users to choose the coverage that suits their needs. Having travel insurance provides added security and peace of mind.

Loyalty Programs and Rewards: Travelgenio offers loyalty programs and rewards for frequent travelers. Users can earn points or discounts on future bookings, enhancing their travel experience and providing additional value for their loyalty to the website.

Trustworthiness and Security Measures: Travelgenio is a trustworthy website that prioritizes user security. The website implements robust security measures to protect users' personal and payment information. Users can trust that their data is handled securely during the booking process.

Mobile App Functionality: Travelgenio's mobile app offers convenient functionality for users on the go. The app allows users to search and book flights, hotels, and other travel services easily. It provides a seamless mobile experience, ensuring that users can access their travel plans anytime, anywhere.

Overall Customer Satisfaction and Reviews: Travelgenio has received positive reviews from customers, indicating high levels of satisfaction. Users appreciate the website's user-friendly interface, competitive pricing, and excellent customer support. The overall customer satisfaction reflects the website's commitment to providing a reliable and enjoyable travel booking experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Travelgenio customer service

Phone numbers

+34 911 160 765 +1 (646) 568-7507 More phone numbers

Website

www.travelgenio.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Travelgenio?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Travelgenio Customer Service. Initial Travelgenio complaints should be directed to their team directly. You can find contact details for Travelgenio above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Travelgenio. Discuss the issues you have had with Travelgenio and work with their customer service team to find a resolution.