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4.0 1315 Reviews

Travelgenio Complaints Summary

967 Resolved
338 Unresolved
Our verdict: You can expect a very good level of service from Travelgenio. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Travelgenio reviews & complaints 1315

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5:03 pm EDT
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Travelgenio My booking code is [protected]

I grudge rating even one star to this company. So shame.

My returning flight from Seoul to Düsseldorf, which was supposed to be in April has been cancelled by the Britsh Airways due to the COVID-19. The airline said that I need to request a cancellation with Travelgenio because I made payment on their website so I tried so hard to reach them.

However, Travelgenio never answered the phone (I called 4 different numbers in Spain and Germany). They answer e-mails only but I guess it is just an automatic response saying that I should contact with the airline.

I paid money for service, which I couldn't enjoy eventually but cannot get my money back. Neither the airline nor Travelgenio says that they have taken the ownership of my returning tickets. Then who has taken the freaking ownership?

It is useless to send e-mails to cust.[protected]@ because the customer service team cannot do anything but send an automatic response.

DO NOT USE THIS TRAVEL AGENCY ! THEY ARE THE WORST COMPANY IN THE WORLD.

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4:53 am EDT
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Travelgenio Refusing to answer calls for refund even after initiating.

There is a pending refund blocked by Travelgenio and its been more that 3 months. Refund was filed on Apr 30 2020.
I have been trying to contact TravelGenio for the past 2 months, but they either do not pick the call, or even if they pick, they ask me to call later.
Very poor experience. And its really sad you treat your customers like this.

Please help me with this as the itinerary was changed by the flight provider due to the coronovirus issue.

Details:
Date of flight: Apr 30
From: AMS
To: BOM

Return 31 May
From BOM
To AMS

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Update by S Joseph
Aug 07, 2020 5:28 am EDT

Hello Travelgenio, Thank you for your response. Is it possible that my refund can be revoked, and a new ticket can be booked for a different date. This money has been blocked for a while now, and i wish to make new travel arrangements.
Thank you.

Update by S Joseph
Aug 05, 2020 4:54 am EDT

My booking code is 4BLSFW

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4:15 am EDT
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Travelgenio Did not provide a refund for a canceled flight

I purchased tickets on 1/9/2020 for travel in April 2020. The flights were cancelled by the airline

Travelgenio emailed me and said I would receive a refund in 6-8 weeks. This never happened. Now, when I try to get in contact with travelgenio, they say "Unfortunately the airline does not offer the refund option."
As I complained, they created a different service number.

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2:25 am EDT

Travelgenio Refund of a cancelled flight

Dear Sir/Madam,

More than 8 weeks have passed since Travelgenio contacted on May 21, but I have not received a refund. Please inform me of the progress. My booking reference is 17097290

Best wishes
Jinhyun Lee

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1:11 am EDT
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Travelgenio Regarding the cancellation

I e-mailed you several times but did not hear anything from you yet. could you please take care of it as soon as possible?

I made a reservation through Travelgenio. I recently heard that my flight through Qatar Airways has been canceled. I tried to contact my travel agency 'Travelgenio' and it said my flight will be refunded in three months. However, I received an e-mail that my flight has been renewed.
My flight information is as follows; TICKET: 157-[protected]

Booking reference w2pn4z

Type change: time change of flight
- affected flight:
Qr 003 doha (hamad international) - london (heathrow) 30sep 0755 1315
- new flight:
Qr 003 doha (hamad international) - london (heathrow) 30sep 0705 1225

Type change: time change of flight
- affected flight:
Qr 004 london (heathrow) - doha (hamad international) 04oct 1505 0010 2
- new flight:
Qr 004 london (heathrow) - doha (hamad international) 04oct 1335 2240 2

I just want to get refund and don't want my airline ticket to be updated. Please notify me of the date when it can be refunded or I beg you to refund it as soon as possible.

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10:27 am EDT
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Travelgenio No customer service contact.

I have received several emails from travelgenio, regarding my trip; yet every time I try to contact them either by phone or through the website, I either get hung up on, or cannot find contact information for them. Now I just received an email, august 4 2020, stating,
"dear customer
We inform you that one of your flights has been modified by the airline. We kindly invite you to check the new itinerary and contact us or to an airline representative at your soonest convenience.
We remind you that your lack of contact may represent the loss of your ticket validity, and the amount paid.
For further information you can also check the flight status here www.checkmytrip.com
Thank you for your attention". Apparently this is a very disreputable company.
How do I contact them?

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2:24 am EDT
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Travelgenio I am complaining about travelgenio refund policy.

Last 20th July, two employees of our company booked round trip tickets for Lufthansa Airway
from South Korea to Brazil through your company website and 24th July, they went to Incheon National Airport in order to go on a business trip to Brazil.

But at that moment, at the airport reception desk, they were informed that they cannot board the airplane because they have no Germany transit visa.
Before this situation happened, they had to know this information but didn't.
because your company did not notify them of any transit visa issues.

After that, they had a conversation with a staff of Lufthansa. the staff said they will fully refund it without any monetary loss to our employee.

With respect to this situation happening, we want you to refund 4 tickets

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12:19 am EDT
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Travelgenio Refund / avoidance of responsibility

I made a reservation at the agency, do you think it makes sense to ask the airline to make an inquiry?

Bookingnumber 18047745
[protected]@gmail.com

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10:44 pm EDT
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Travelgenio Did not provide a refund for a canceled flight

I purchased tickets on 8/1/2019 for travel in June 2020. The flights were cancelled by the airline in early June 2020.

Travelgenio emailed me and said I would receive a refund in 6-8 weeks. This never happened. Now, when I try to get in contact with travelgenio, they say my email is not in the system. So, I am unable to contact their customer service.

Booking CMGQYY and XRMCXT

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8:10 am EDT
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Travelgenio Refund problem

M6WX57
Sung Han Lee

I've cancelled my flight for the person responsible for the ticket above. I have not yet received any information in regards to the refund. I would like to get a 100% refund for this ticket.

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Update by 심옥희
Sep 02, 2020 12:43 am EDT

Hello, I have been notified from the korean air line that the money for the ticket was refunded to travelgenio on the 29th of July. If that is the case, I would like to receive all the refunded money as soon as possible. The booking number is M6WX57

Name: Sung Han Lee

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7:21 am EDT
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Travelgenio Flight refund request not submitted to airline by travelgenio further delaying long overdue refund.

Business class flight Manila to London Gatwick via Dubai with Emirates, departing March 30/2020 and booked through Travelgenio.
Travelgenio booking code: [protected]
Flight was cancelled due to covid 19.

No refund yet over 4 month later.

I contactyed Emirates today, (03/08/2020), to ask if they had refunded Travelgenio yet. To my amazement Emirates told me that the status of my flight has not been changed to "refund" BECAUSE TRAVELGENIO HAVE NOT REQUESTED THE REFUND YET!

The quote from Emirates was: "Emirates will change the ticket status to refund, As soon the request is received from the travel agency."

This is in direct contrast to what Travelgenio told me in their last email almosty 4 weeks ago.
Travelgenio contacted me after a previous complaint and said:
06/07/2020
"Dear Customer,

Following our previous email we confirm that in your case the airline cancelled your flight.

Following the airline instruccions {sic) we have managed the refund request to the airline.

Once the airline authorizes the refund, the amount will be refunded to the original payment method.

Please take into consideration that the airline has up to approximately 90 days to approve requests in normal circumstances.

Due to the excepcional current situation, it could lead to longer than usual delays in the refund and return process.
Kind regards,

Advanced Support Team"

ButEmirates told me that thye have not received a request to change my ticket status to refund.

Meanwhile I am struggling to feed my family due to no sales since February.

Please advise if anyone knows of a method to take this matter to a small claims court.

Thank you.

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A
A
Annika Folkow Beyer
, US
May 07, 2022 10:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I orderd and paid for a Filippa K YAK sweater from www.sunflexindia.com

The customer service goes to: cockroacherickson.gmail.com

This email is also connected to: switzerland jewellry and watches.

I want a full backpayment 100% not 30%

SCAM and FRAUD.

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B
Business traveller
, US
Aug 05, 2020 6:15 pm EDT
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I followed the advice from the travelgenio response to my complaint here.
"Thank you Eddie2323 for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents. "

So I did as they requested. All I received was a generic email that did nothing to address the concerns i have that my that my case has been mishandled.

The claim by Travelgenio that I would "recieve instructions to contact one of our specialised agents. " has not materialised in any way at all.
English:

Dear EDWARD,

Your request ID is 3995705.

The mass cancellation of flights due to the spread of COVID-19 has led to a significant increase in the number of requests we are receiving. For your piece of mind, we inform you that your request is registered on our system and will be handled by one of agents as soon as possible.
Given the high number of requests, we are giving priority to those with upcoming reservations.
We would appreciate it if you did not contact again. This would only increase our workload and delay pending operations.
We will get back to you through this same channel as soon as we have news for you.
We thank you very much for your collaboration and apologise for any inconvenience this may cause.

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6:05 am EDT
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Travelgenio Please cancel my ticket

Re: Our Booking Ref. KDHOHB of 30/10/19

My flight is scheduled for Aug/ 4th and I have asked you several times to cancel our tickets due the Covid19 and refund us accordingly
I Have just realized that not only would I not be allowed into the U.S.A. if Frankfurt connection, but coming back, there is no flight from Seattle to Canada, only 4 days' by car... In view of all these, I ask you again to refund me the full amount. As Aug/4th is around the corner, I would appreciate an immediate confirmation

Sincerely yours,

Ami Ori

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2:50 pm EDT

Travelgenio Pago de reembolso por cancelación involuntaria de parte de las aerolíneas

HOLA
Desde el 19 de Marzo que tenia mi vuelo programado y por motivos de la Pandemia fue cancelado.
Después de esperar un mes a que me tuvieran una respuesta lamentablemente tengo esperando para la devolución de mi dinero 6 meses.
Lo único que exijo es el reembolso de mi pasaje.

Este es el itinerario con el numero de reserva Q6WKZQ
numero de billete [protected]

LA2421 (LAN Airlines) MVD (Carrasco Arpt - Uruguay) / LIM (Jorge Chavez International Arpt - Peru) 19/03/2020 07h29
4O2891 (Interjet) LIM (Jorge Chavez International Arpt - Peru) / MEX (Mexico City Juarez Intl - Mexico) 19/03/2020 18h30

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10:44 pm EDT
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Travelgenio To whom it may concern:

I made a reservation through travelgenio. I recently heard that my flight through qatar airways has been canceled. I tried to contact my travel agency 'travelgenio' and it said my flight will be refunded in three months. However, I received an e-mail that my flight has been renewed.
My flight information is as follows; ticket: 157-[protected]

Booking reference w2pn4z

Type change: time change of flight

- affected flight:
Qr 003 doha (hamad international) - london (heathrow) 30sep 0755 1315
- new flight:
Qr 003 doha (hamad international) - london (heathrow) 30sep 0705 1225

Type change: time change of flight

- affected flight:
Qr 004 london (heathrow) - doha (hamad international) 04oct 1505 0010 2
- new flight:
Qr 004 london (heathrow) - doha (hamad international) 04oct 1335 2240 2

I just want to get refund and don't want my airline ticket to be updated. Please notify me of the date when it can be refunded or I beg you to refund it as soon as possible.

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Update by hyerim
Aug 02, 2020 11:15 pm EDT

I tried to get in touch you by e-mail, but you never respond.

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2:54 am EDT
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Travelgenio When can I get a refund?

Hello
My name is subin im. My reservation code is [protected].

In last email (2020/06/08), you said that cancelation process takes 6-8weeks.
But 8 weeks already passed.

Also, I have not found any reservations with this email address in your homepage.
So, I can't access to 'my trips' and monitor my status of refund.

When can I get a refund?

I am upset every day because your corporation.

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Update by subinim
Jul 31, 2020 6:42 am EDT

I sent the e-mail, to customer.service@travelgenio.com several times,
I have received the ONLY e-mail follow as,

Hello imin89@naver.com,
We have not found any reservations with this email address. Please make sure you use the same email address you used when making the reservation.

ARE YOU KIDDING?

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2:59 pm EDT
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Travelgenio Asking about lot airlines

Hello.

My name is Jaein Ko and I booked LOT airline but unfortunately, I was embarrassed today at Dusseldorf Airport.

1. I was scheduled to board a plane to Warsaw, Poland, on July 26th at 10:30 today.

2. Continued cancellations and delays on trains. So I spoke to a LOT British employee on the train (Germany did not go to work on Sunday)
He said that the check-in gate is until 9:40.

4. I arrived at check-in gate 105 at 9:27, but there was nobody there. Who is working...?..
I haven't been able to use this plane as a consumer, even though I'm on time. The LOT staff should have worked exactly until 9:40.

Buti I booked all my flight by travel agency Travelgenio.
this is the reason why I ask my agency.

5. I would not be asking today's flight. But it will be good to be paid for the price excluding the airfare.
I want a refund my return flight 10.9.2020.

I wait for your reply.

Bookingnumber [protected]
+49(0)[protected]
[protected]@gmail.com

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11:42 pm EDT
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Travelgenio Flight amendments / cancelation due to COVID-19 #[protected]

Hello, I have booked a flight with Travelgenio from Melbourne AU to Auckland NZ. 7 days before my flight was due NZ PM announced closing borders and enforcing compulsory quarantine for 14 days. I requested my tickets to be retained as a credit (qantas). I had no conract and followed up again the next day and a 3rd follow up the day before my due flight. I recieved an email advising the cancelation would go a head. I have called today and been hung up on after calling for the 4th time due to the call disconnecting. I have called qantas to enquire about the credit and they have advised TravelGenio need to call qantas as they did not advise qantas that i would not be on the scheuduled flight. I called again to advise this to the customer service officer advised he could not call qantas on my behalf. all calls advised i cannot speak to complaints and i have spent a lot of time tryig to work this out and getting no where. Can i be contacted by email [protected]@yahoo.co.nz or [protected]

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3:51 am EDT
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Travelgenio Refund

I received an email on April 16 saying that my flight ticket will be refunded within 30 to 90 days.
However, 90 days later, no refunds have been made and the Travel2be site shows that a refund is in progress.

I sent an email to Travelgenio in response to the previous complaint, but it has not been resolved, and the only answer I want is a quick refund.

kangjiyeon/[protected]/

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3:31 am EDT
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Travelgenio Corona - no refund - no communication - caught in a loop...

Actually, I booked the flights via Travel2Be, but the hotline always takes me to the Travelgenio customer service. I have been trying for over 4 months to get a refund for my flights cancelled due to Corona on March 28. At the beginning it was said that the ticket price is not refundable (which is nonsense). After I contacted the airline myself, they told me they would help, but they don't have any insight into the booking. They advised me to contact the ticket issuer again. And since then I am hanging in a loop, because there is no reaction from Travel2Be/Travelgenio. At the beginning I had understanding for the long processing time, but >4 months processing time is absolutely insane. I finally expect a satisfying reaction!

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Update by Alexander85
Jul 21, 2020 3:35 am EDT

Booking ID: [protected]

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3:23 am EDT
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Travelgenio Payment not received

Help me get a refund
As a result of the border blockade due to Corona 19, our round trip of May 26-31.
Even though we asked for a refund two months before our round-trip for our family of four... Just an email to wait, no action is taken, and there is still no news.
It's about 3 million won, Treble Genio doesn't answer calls, nor emails, nothing.
The interesting thing is that the Travelgenio travel agency is still running and selling airline tickets.
I have the sadness that my family trip was foundered on Corona 19... plus the travel agency's non-response and the missing of our tickets costs make me sadder.
Please help us and don't let Treble Genio become a robber who robs customers' minds and pockets

reservation code: [protected]
name: Hyun Seong

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Travelgenio Customer Reviews Overview

Travelgenio is a popular online travel agency that offers a wide range of travel services to customers around the world. The company has received a lot of positive reviews from customers who have used their services, with many praising their competitive prices, user-friendly website, and excellent customer service.

One of the main advantages of using Travelgenio is their ability to offer affordable travel options to customers. Many reviewers have noted that the company's prices are often lower than those of their competitors, making it a great choice for budget-conscious travelers.

In addition to their competitive prices, Travelgenio has also received praise for their user-friendly website. Customers have noted that the site is easy to navigate and provides a wealth of information about travel options, including flights, hotels, and car rentals.

Finally, Travelgenio has also been commended for their excellent customer service. Many reviewers have noted that the company's representatives are knowledgeable, helpful, and responsive, making it easy to resolve any issues that may arise during the booking process.

Overall, Travelgenio is a highly recommended travel agency that offers affordable prices, a user-friendly website, and excellent customer service. Whether you're planning a business trip or a family vacation, Travelgenio is a great choice for all your travel needs.

Travelgenio In-depth Review

Website Design and User Experience: The website design of Travelgenio is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search options, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on Travelgenio is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The overall booking experience is efficient and user-friendly.

Range of Travel Services Offered: Travelgenio offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages. Whether you're planning a business trip or a family vacation, the website provides various options to cater to different travel needs.

Pricing and Competitive Advantage: Travelgenio offers competitive prices for flights and other travel services. The website compares prices from different airlines and providers, ensuring that users can find the best deals available. The pricing is transparent, allowing users to make informed decisions.

Customer Support and Communication: Travelgenio provides excellent customer support and communication. The website offers multiple contact options, including phone, email, and live chat. The customer support team is responsive and helpful, addressing any queries or concerns promptly.

Booking Flexibility and Options: Travelgenio offers flexible booking options, allowing users to customize their travel plans. The website provides options to choose different flight classes, add extra services, and select preferred airlines. This flexibility ensures that users can tailor their travel experience to their specific needs.

Transparency and Hidden Fees: Travelgenio maintains transparency in its pricing and fees. The website clearly displays any additional charges or fees during the booking process, ensuring that users are aware of the total cost upfront. There are no hidden fees, providing users with peace of mind.

Travel Insurance Options: Travelgenio offers travel insurance options to protect users' trips. The website provides information about different insurance plans, allowing users to choose the coverage that suits their needs. Having travel insurance provides added security and peace of mind.

Loyalty Programs and Rewards: Travelgenio offers loyalty programs and rewards for frequent travelers. Users can earn points or discounts on future bookings, enhancing their travel experience and providing additional value for their loyalty to the website.

Trustworthiness and Security Measures: Travelgenio is a trustworthy website that prioritizes user security. The website implements robust security measures to protect users' personal and payment information. Users can trust that their data is handled securely during the booking process.

Mobile App Functionality: Travelgenio's mobile app offers convenient functionality for users on the go. The app allows users to search and book flights, hotels, and other travel services easily. It provides a seamless mobile experience, ensuring that users can access their travel plans anytime, anywhere.

Overall Customer Satisfaction and Reviews: Travelgenio has received positive reviews from customers, indicating high levels of satisfaction. Users appreciate the website's user-friendly interface, competitive pricing, and excellent customer support. The overall customer satisfaction reflects the website's commitment to providing a reliable and enjoyable travel booking experience.

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Contact Travelgenio customer service

Phone numbers

+34 911 160 765 +1 (646) 568-7507 More phone numbers

Website

www.travelgenio.com

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