Travelgenio
reviews and complaints

2 months without answer begins to sow doubt as to the honesty of Travelgenio, can we suggest that this is a Travelgenio scam that is selling tickets without transferring them to the airlines?
in June I bought 1 ticket to Travelgenio which has not been transfered to the airline and I was obliged to buy an other ticket at the airport -Means I paid 2 times my fly . - custumer service just gave me this # 4437942 -since end of june - and no more answer to my messages to "cust.[protected]@travelgenio.com" which to day don't exist any more -
Booking to travelgenio : ID87912 54, E- ticket: 169-[protected] - Air century : SXM to JBQ on June 11th
case follow by Hahn Air Service Desk
thnk you for your full refound

After 72 hours still i didn't get my tickets

Complained about my refund, I bought a flight ticket for me and my husband, but they voluntarily cancel the flight, so, I choosed to just cancel and refund the ticket, they said, they will deduct 30 euro for each ticket for refund.2610 British pounds are the total cost of the 2 ticket.But instead of giving back my refund of 2, 610 British pounds, ( exlusive of 30 euro for each ticket)only received 2480 Pounds.
I should receive 2550 pounds .

I used Travelgenio to book a flight within South Africa, Johannesburg to Mthatha 2 August 2021 and returned on 3 August 2021. A month has passed since my trip and I'm still being ignored by customer service after emailing them twice a week for a month. Even angry emails doesn't seem to get a response. I need the invoice so that my company can reimburse me, and also to invoice the client as it is month end! I am really disappointed and utterly disgusted at the non-service I'm receiving, and Travelgenio is the worst travel agency I have ever used. REFERENCE NUMBER [protected]

I've purchased two flight tickets using the Travelgenio website on June 28, 2021. I also added an additional fee to get the "Cancellation Protection" - that allows full refund in case I want to cancel my flight.
Now, due to Covid restrictions, I have to cancel my flight.
I tried doing this on the Travelgenio website, but the cancellation form doesn't allow getting the refund I deserve, using the Cancellation Protection".
I tried reaching Travelgenio on several email addresses and numbers found on their website and online, but no use. There's no answer, and their email addresses are unavailabe.

Booking ID: [protected]

Dear Travelgenio,

Good day! As of this day, I did not yet receive my e-ticket on this email, and please see below details for your reference.

Booking ID: 19034408
Passenger' Full Name: Roda May Mojica & Daryl Literal
Outbound Flight, Date & Time: SQ495 Dubai to Singapore 13 / November 2021 / 20:00H
Arrival Flight, Date & Time: SQ906 Singapore to Davao, Philippines / 14 November 2021 / 16:35H

Please find attached booking confirmation for your reference. You may also contact me thru my mobile no. +[protected]

Appreciate your earliest response on this matter.

Thank you in advance.

Regards,
Roda May Mojica
Passenger

To whom it may concern,

This is to bring in your notice on 14th aug I find a good deal on your website for a ticket from Delhi to dubai. I tried to make the booking and when I was entering my card details a message pop up that the card is invalid (I was using an Emirates card) then I postponed my plan to book the flight tickets for the moment. But I got shocked when I received a message after an hour that AED 700 got deducted from my card. But I have never confirmed any tickets and I never got any confirmation from your travel agency too. Next day after 12 hours I got my flight tickets on my email and by that time I already confirmed my flights tickets from another website.
I called the customer service number of your travel agency . Soniya picked my call and sounds very rude and when I requested her to refund my money she informed me we will going to charge you 50 euros as a cancellation fee and before I completed she disconnected my call. Then I called my relatives who is working in airindia as per them the travel agency has voided the ticket and charges are only 350 INR. I request you to kindly initiate my full refund as I never authorise this transaction. Or I have to take a legal action against this.

Looking forward for a positive reply

Regards
Deepankar

My wife and children's was denied to proceed check in because in royal jordanian in queen alia airport they said they didnt recieve the payment so we obligated to do payment for them about 1200 euro.

From our side we earlier we paid the we paid again.
Our booking reference is: [protected]
Regards
Yaser
+[protected]

I bought the ticket on Travelgenio on August 10 and received a confirmation email. However, I received another email on August 11 that says that the price of the ticket has changed, and you have to pay more than twice as much now. What is this? At the time I was booking, the airline had the tickets for a slightly higher price. I booked the ticket on Travelgenio for $246. The airline (Somon Air) had the listed price as $260. Now, there are no tickets anywhere. This was supposed to be my connecting flight and because of this fraudulent company, I have to overpay almost $300 for nothing... They leave me no choice... It's a complete scam!
When called customer service, they were not helpful at all! Not listening and just repeating the same things over and over again.

I want the tickets that I booked without overpaying for your mistakes!

If you need to contact me
Email: farsheed.[protected]@yahoo.com

I purchased a flight ticket back in March, through the airline website on 3/8/21 which led me to Travelgenio site to complete the payment. A few days after I was informed by travelgenio that the flight got canceled.
I was given the option to postpone the flight to a few days after, which didn't work for me, or request a refund.
I proceeded requesting a refund from the website of travel genio. I never got a refund, Travelgenio is avoiding me completely, hanging up in my face when I ask what the status is, claiming it would take between 12-14 weeks, in the meantime it has been 6 months, and they keep giving me the excuse that they never got my money back from the airline, I called the airline, and they told me they never got a request for refund! More than that, they never got paid from Travelgenio!

Travel genio stole 1100$ from me.
And keep avoiding from refunding me.
I paid for NOTHING..
I got scammed by travel genio.

Dear team whom it may concern. I am not receiving any update from your customer service team. I was keep sending email but no response. I dont no whom should I contact here in uae and you won't provide your service in this country. Kindly help me and do the needful to my concern.

Regards
Maria

Recuerda verificar la documentación necesaria para tu viaje.

IDA

22/05/2020

KM 829

Tel Aviv (Ben Gurion Intl. - TLV), Israel: 07:00

Clase: S

Sin escala(s)

Malta (Valletta - MLA), Malta: 09:05h

Duración: 03:05 h

VUELTA

28/05/2020

KM 826

Malta (Valletta - MLA), Malta: 08:20

Clase: R

Sin escala(s)

Tel Aviv (Ben Gurion Intl. - TLV), Israel: 12:00h

Duración: 02:40 h

I tried to contact you and you have not answered me since the flight. We did not fly because they canceled the flights because of the corona. We ask for a refund for the payment we paid you.

I have a flight from Addis Ababa to Toronto with travelgnio, when I wanted to rebook the date they said there's no availability for the whole next month, My Ethiopian visa valid only for the next three days, I want a full refund, because the said u have to buy a new ticket, and the tickets are expensive, when I canceled my return flight it was recommended by an agent
So I want refund
Because their customers services not answering

I received email from my airline that my flight was changed again to sep 11, 2021.. I called the airline if its possible to change it to earlier date.. They said september 4, 2021 is available but they said I need to contact you since I booked my flight using your site... Please can you please change it to september 4, 2021? I have a very important event to catch thats why... I have been calling your customer service numbers but no answer at all..

I booked in travelgenio with booking id [protected]

I want a full refund ending...6113... refund for the following flight which the airline cancelled..

Re: TRAVELGENIO — CANCELLED TICKET
Inbox
000 ATRAVELGENIO

Vistara Customer Care
9:12 PM (57 minutes ago)
to me

Dear Customer,

Greetings from Vistara.

With regards to your email, we would like to inform you that we have updated the full refund remarks under the booking reference number UCGX2P.

We would request you to please get in touch with your travel agent or share the same email with them to claim the refund.

Please write us back in case of further assistance.

Thank you for contacting Vistara.

Regards,
Anamika Gautam
Senior Executive-Customer Relations

TATA SIA Airlines Limited

W: www.airvistara.com

24*7 Helpdesk Number:- [protected]

On 8/3/2021, 2:11:14 PM, peta delsonno < [protected]@gmail.com > wrote:
hello how do I get this refund for the flight details above... please for a cancelled flight. Delhi to Kathmandu July 2 or 7 2021
find attachment

Thank you
Please email me for contact at [protected]@gmail.com

On Fri, Jul 9, 2021 at 5:51 PM Vistara Customer Care < [protected]@airvistara.com> wrote:
Dear Mr. Delsonno,

Greetings from Vistara.

With reference to the email, we request you to contact our Customer Support Team on our 24*7 customer service on +[protected] and they will be able to assist you further with the best available options.

Thank you for contacting Vistara.

Regards,

Simran Mehandru

Customer Relations

24*7 Helpdesk Number:- [protected]

On 7/8/2021, 5:45:07 PM, peta delsonno < [protected]@gmail.com > wrote:
hello.. this ticket was cancelled... I was informed that the next possible flight to Kathmandu will be Aug 1..
Please use the cancelled flight towards the new flight... is this possible...
thank you

Peta Delsonno

Your E-Ticket - Ready for your Trip!
Inbox

Travelgenio
Wed, Jul 7, 2:03 PM (1 day ago)

to me

Dear Pankaj

We would like to inform you that the amount has been charged and your booking has been successfully processed. This is your e-ticket. We suggest you print this document and that you carry it when you travel.

Have you tried MyTrips? Click on this link to check the status of your reservation, download your ticket, manage your reservation, and make any type of request.

The airline booking reference allows you to check-in and obtain your boarding passes on the airline's website or at the airport check-in counter.

Many airlines allow online check in between 24 and 36 hours before the departure in order to save time. For further information, please check your airline's website.

Booking reference: UCGX2P Date: 02/07/2021
Your flight itinerary:
—
Outbound
FLIGHT UK - Vistara 16/07/2021
DEPARTURE: Delhi, India Indira Gandhi Intl. 16/07/2021 14:00
ARRIVAL: Kathmandu, Nepal Kathmandu 16/07/2021 16:15
AIRLINE BOOKING REFERENCE: UK/UCGX2P
BOOKING CONFIRMED:, DURATION: 00:00

BAGGAGE ALLOWANCE: 20 K
STOPS:
OPERATED BY: Vistara, UK —

—

E-tickets
—
TICKET: 228-[protected] SAXENA PANKAJ

—

TRAVEL TIPS:
Reconfirm your flights. Airlines may sometimes reschedule flights and modify flight timetables. Therefore we suggest you reconfirm the details of your trip by contacting the airline 48 hours prior to the departure. This recommendation applies to all flights, both outbound and return trips.
Arrive early enough to the airport. We strongly suggest that you check-in at least 90 minutes before domestic flights and 120 minutes before international ones.

Thank you for booking with Travelgenio. We wish you a pleasant trip.

Good day,
My name is Jordan Carelse and I made a booking and payment on the 31st July 2021, that is 4 days ago, it has been confirmed but,
I have still not received any tickets.
Could you please update me on what the delay is?

My booking reference is: [protected]
My email address is: jordan.[protected]@gmail.com

Looking forward to hearing from you,

Regards and well wishes,
Jordan Carelse

I've booked the CX air ticket via Travelgenio from HKG to CGK on 2011-06-11. Departure date: 2021-08-15. However, the flight should be cancelled. I need to change another flight but I could not contact the travel agency. Would you do me a favor provide the contact of TRAVELGENIO? I very urgent to do it in this matter. Thank you.

Booked 2flights in May but travelgenio took for six flights. My bank have said they pulled the money ftom my account illegally that evening. Got an email saying refund had been approved after I put up a terrible review. When I contacted them they said that was not the case and they have refused to do anymore for me. The cost is 2442 euro. This seems to be something they do alot. Not sure where to go next with this.

I am still waiting for my refund after flights were canceled a long time ago. Return flights were for 31 March and 10 April 2021 between Johannesburg and Bangkok.

Booking code:
[protected]
TICKET:706-[protected] - Steenkamp Cornelius Johannes Lötz
TICKET:706-[protected] - Bester Johanna Katarina.

I book with you from abudhabi to jordan.
now its pass 72 hrs without any confirmation ticket. And until now i not receive any ticket.
My booking ID : [protected]
I contact by phone and email and no any reply.
Just please reply me anything about my concern.