Tractor Supply – Dog wash no hot water tank ice cold water

On 1/22/2025 went to 789 N 99th Ave, Tolleson, AZ to buy dog food and to give my dog a bath. My first time using dog wash asked if there is anything I needed to know prior to using their equipment, he said no.
I got my 93 lb gsd dog up in the bath she suffers from bulging and herniated disc in her spine. My only concern was I able to pick her up. I thought that would be the only problem it certainly wasn't.
I got her wet realizing it was cold surely the water would warm up. I put shampoo on her and it took over 30 minutes to get shampoo out of her fur. She cried in pain through the awful ordeal telling her how sorry I was to cause her pain because of ice cold water. Finally leaving a female worker concerned she heard my dog crying the whole time. I told her she has nerve pain because of bulging and herniated disc she can't have ice cold water down her back. The employes 4 of them watch the tape tell me that there isn't any Tractor Supply that has a hot water tank to heat the water. I had to call her Veterinarian to find out how to relieve her pain. I had to increase her medication for pain and suffering.
The case# is TSC1002306. To the district manager my cell number is listed in the complaint, please call in regards to this matter.
After this the manager said for me to get a refund I needed to go outside to get my ID out of my vehicle. I was more concerned for my dog's well being then $9.99 I just couldn't understand how they didn't care and was dishonest with me. I left I couldn't understand how you wouldn't put a sign up no hot water.