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Home Mobile & Cell Phones TracFone Wireless My daughters cell phone not working since Jan 2022

TracFone Wireless  -  My daughters cell phone not working since Jan 2022

L
Author of the complaint
2:23 pm EDT
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My daughters cell phone is not working. Tracfone sent me 3 different sim cards and phone still doesnt work. Called again 3/28/22 wasted another night on the phone with tracfone. They wont transfer the 3.1 data 2645 text 1217 talk from sierra’s phone not working phone 717-xxx-4691 to my sons phone working phone717-xxx-5874. Sierra’s phone has not worked since jan 2022. I have been calling and calling to get this resolved phone still not working. Tracfone is the worst company I have ever done business with. If I could give them a negative -10 rating I would. Customer service is terrible. The hold times are ridiculous. 2 or more hours. When you do speak to someone, they speak awful broken english. None of the agents are trained, they give you wrong information. I have been calling to get my daughters phone working since jan 2022. Tracfone sent me 3 wrong sim cards. Awful customer service. The 2nd sim card I paid to get overnight & it took 5 days. I will be calling my credit card company about that. Don’t buy tracfone – they also own straight talk, net 10, page plus cellar, simple mobile verizon aquired tracfone 9/14/20. Billionair carlos slim owns them all. If you can help me here's my contact info

Lisa groft office: [protected]

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459 complaints
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9700 NW 112th Ave., Florida United States
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