TracFone Wireless

tried to add minutes, didn't work, called tracfone they said sim expired. Sims don't expire and there were remaining minutes and expiration date was 2024. got all kinds of excuses and runarounds. a knowledgeable tech could have gotten into database and solved whatever problem they created. Chat boards said that that day there were lots of people unable to add minutes, so perhaps their system had been hacked and customer/sim data stolen. complained to better business bureau and tracfone remained adamant that there was nothing they would do to resolve my problem. Someone named 'Betty" kept sending emails in very poor English, so it's probably an avatar, but clearing making excuses and more than likely never spoke with anyone level 3 in tech to solve the problem. Guess they have enough business they can be nasty and uncooperative. This number is one I cannot afford to lose for business purpose, and there is data on the sim I need. My lawyer is drafting the complaint and this 'company' will be sued. and as much publicity around the case as I can generate, so other customers will be alerted.

Called for "unlock code" from TracFone to utilize my older LG phone with another cellular company. Just needing a basic non-smart phone for child.
Over an hour on phone with 3 representatives; 1 had heavy accent, very hard to understand and was insistent that my phone issue was due to not able to make or receive calls. She argued I didn't need an unlock code. She put in a help ticket and advised for me to wait 48 hours for resolution, which would be done wirelessly to my LG at home. I just needed to keep the power on continuously. The next person was pleasant, but didn't want to help, and had me immediately transferred. The last was by far the rudest and shortest phone discussion, as that person flat out said, TracFone can not unlock LG phones and promptly disconnected the call.

Gosh TracFone, you have done such a phenomenal job at not only selecting top-notch service reps, but in training them for problem solving and overall customer service! Just so hard to believe that customers far and wide aren't standing in line for your excellent services. Keep up the great job! In the mean time, I'd rather spend my hard earned pay with another company who is appreciative of my continued loyalty and while I'm out-of-contract!

all i tried to do was add 1 year airttime. Spoke to various people who cpuld not understand me. My Visa has been debited twice and tracfone says i have to deal with my bank but it was tracfone that made the error. I still do not have my airtime. The manager said i had preauthorized the debit but that it is not true. I pay once a year by phone. My bank confirms a Can debit of $170 or us$ 129.66.
my phone number is/was [protected].
The have taken without my agreement 2 payments and i still do not have any minutes. They say my bank has declined the payment yet my bank says my account was debited twice.
I think tracfone is confused because i am a Canadian resident. They kept asking for my zip code and I kept telling them my Canadian postal code. my email is [protected]@yahoo.com
please help me as I have been taken advantage of. ed

About three years ago I spoke to someone and they recommended I check to see if I qualified for Safelink telephone service. I went online, completed the application, and within 2 weeks, I had a phone and airtime. From that time until now, I've never had a problem with the service, getting requests to fill out questionnaires and to buy additional airtime constantly. My usage is less than 50 minutes per and maybe about 20 minutes for text messages. Recently I noticed that my remaining airtime has continued to go down, so I called Safelink and they advised that I was no longer eligible (I guess the overwhelming rate of SS increase did that - all of about 1.7% over the past 3 years! Anyway, the suggested that I go to Trakfone, so I tried to use their online site and simply could not get a log on. So I called and spoke to a very nice woman from the Philippines, who said that she would assist me, and proceded to provide her all the information required from the phone number, address, and credit card number, and annual income. After about 30 minutes or so, she advised that I could not sign up for Tracfone because I was a Safelink customer! Oh yeah...remember that was told by Safelink about an hour or so before that I no longer qualified for Safelink! All I can say is that something --- no...many, many things are seriously wrong with this system. The phones and phone service are acceptable, and even the representatives for both companies seem qualified, but the people who oversee and manage how the system is run should ALL --- 100% of them --- be either fired or indicted for incompetence and stupidity (oh yeah...they are not crimes), for the waste and confusion that surrounds the system.

Kast year I called but you never get to talk to a person. I purchased a one year card that should have had double minutes but they only gave me regular minutes but charged me for the double minutes. I've tryed to contact them but only get back a card to keep my minutes. And they charged me about 280 minutes to change I want to speak with someone that understands english. They have been hard to deal with but i've spent alot and don't need to lose any more. They should have a number to to talk with a person but they don't want that so they can have it there way. Going to file at bbb and anywhere else I can. Peeved off in va. Kinnie yost.

Enjoy the use of my TracFone; however, dealing with the company is a totally different story! After spending minutes short of one hour with a representative that I had a hard time understanding, I found out when I got an email showing the receipt from the airtime I had purchased, that I was charged double! Grrrrr! The representative kept asking me the same questions over and over and over and even though I got two text messages notifying me that my time period was about to expire and they (text messages) gave me a promo code to use to get an extra 20 minutes, somehow the promo code expired (even though I just got a text 2 days ago showing that particular code -- the rep said it had been used back in 2014. DUH! Sooo, long story short, not only did I not get the extra 20 minutes but was charged for 120 minutes (which I never asked for) instead of the 60 minutes I requested. This company needs to hire people that can be clearly understood and know how to use their computer system AND listen to what the customer is telling them. Seriously thinking of dumping TracFone as soon as my minutes are used up. Sure don't need this kind of harassment!

had a tracfone for years. so decided to get a new phone, and transfer my minutes over, after many call got to talk to someone, but had to act like I was going to buy something in order to talk to a human. gave her the information she said my phone would work in 2 days. well after 4 days had to call 6 times to talk to someone after on the phone for 1 1/2 hours she told me the phone I got would not work in my area, I asked how would you know if a phone worked in my area, was told I wouldn't know until it wouldn't work. I told her to just put my time back on the old phone, I was told it would take 2 days, well still wouldn't work . went back through all the calls and waiting and number pushing. was told again it will be 2 more days. called back told the to just refund my money, I was the told I couldn't get my money back because it was a government issued phone. I told the man I bought and paid for the phone the government has nothing to do with my phone. after another number pushing was again told it would take 2 more days. well guess what still no phone... WORST PHONE EVER...PLEASE NEVER BUY ONE

About a month ago, I bought a new Tracfone (serial no. [protected]) for my boyfriend whose old Tracfone (serial no.: [protected]) had broken. We both spent hours on the phone trying to transfer the old phone no. [protected]) to the new phone and attempting to activate the new one. After talking to about 6 or 7 different reps who couldn't seem to accomplish this, one finally said it was done. I then tried to add his phone to my family plan, but again spend hours talking to countless reps with no success. It ended up that instead of transferring the old phone number, as was requested, we were given a new phone no. without being told. I then spend countless hours trying to get customer service to get the original phone number back, to no avail. Extremely frustrated, I finally gave up, since no one seemed interested in resolving the error. After resigning myself to the fact that the old no. was lost, I tried (yes, for hours) to get the new phone added to my family plan and was told there was an error and to check again in 24 to 48 hours. Well, it has been way more than 48 hours (weeks, in fact), and, totally fed up with customer service and tech support, I decided to use the Web site to check the status of this issue. I got an error message and a phone no. to call (this has happened many times during this debacle as well). To conclude, I am thoroughly fed up. If I could, I'd just get rid of our Tracfones and find an alternative, but we've been customers for years without any problems (because we never had to deal with customer service). Clearly, customer retention is unimportant to Tracfone, because no attempt has been made to elevate any of these issues despite my many attempts to resolve them and my obvious frustration. Meanwhile, no one can call my boyfriend, since his phone number isn't working, and after a month, his phone is unusable. The new phone has no minutes, and of course, no one knows the phone number.

I have been with tracfone for many years, never had a problem, and have upgraded phones all along. I got a new phone about 3 months ago, triple everything, great. So I'm heading to town the other day and my truck overheated, so I pulled over and tried to call for help. Although this is the same road in the same zip code I live in, I had full bars showing, and I couldn't make a call out. I kept getting a message that I didn't have service. This is July and my service is until Sept. or so it says on the phone . So when I got home, I called customer service, and the total nightmare began. I was informed by the guy on the phone that my phone wouldn't work off of t-mobile towers, and I needed a new sim card. I explained that I have used that phone all the way from the town I was near to call home (all same zip area), and he still insisted I needed the new sim. A few hours later a lady called me from trac, and told me I would have a new phone sent to me, this was last week, Today I get a email from them, saying my phone was delivered today in N.Y. The problem, I live in Missouri. So I called them again, and was on the phone for 2 1/2 hours, for them to tell me The new phone was being sent out today, a week later. I never could get an answer as to why the phone wouldn't work, that had just worked 2 weeks before when I used it. They were also going to send me a old, old phone that is not even listed on the website, nor is it one I want. It has the very small numbers to use to call out, I told them that's why I got rid of the other phone I had, because it was too difficult to use. I like the big numbers, because I have fat fingers, and can't see all that great anymore. He said well, it's already sent. So I informed him, that I would not except it from the FedEx man, he said well you have to, and then send it back, I told him in no uncertain words, that I wasn't about to pay gas for 100 mile trip to go to a FedEx place and then pay them to process the package. That I would not except delivery. This was after I had told the same story to 8 people prior to him. Finally I ask him out right, did tracfone and T-Mobile merge, and he told me no, that they use their towers or some crap, And he gave me another ticket no. so I can call back in 24 hours to find out what's going on. I told him they were making my chest hurt with all the crap I had to go through on their phone number, just to talk to a human. I was also told I would have a new phone number. I am 60, and disabled with terrible memory problems, and this is about the biggest plate of crap that anyone could be served from this company. I am still fighting with these people, and it is making me physically ill. I refused the delivery, and called them back yesterday, and after 20 minutes talking to one person, I was again transferred to a person in Corporate, and after going through the whole deal, I was told I would have to wait 48 more hours. This is on them since they sold me a phone that came up as working in my zipcode area, and then suddenly change the towers, so my phone doesn't work. The kicker is that the very phone I have is still listed on the website as working in my area. I don't know what has changed with Tracfone, but it isn't the same as when I signed up all those many years ago.

I have been a customer of tracfone for approx 4 years. I am a prepaid customer and buy minutes and time as I need them. On 6-24 my phone stopped working. Called customer service and found out they had switched my phone number to someone else and changed my status to inactive so I can't make or get calls. I did not contact tracfone and I did not request any change. Advised I never authorized the change nor did tracfone contact me in anyway about this. So the person stole my phone number and my service was cut off and tracfone says sorry, they can't do anything about it. This is pure FRAUD. So now I am out the price of the phone, the minutes I paid for and time. Plus I lost the phone number I have had for 9 or 10 years and have to contact banks, insurance and lots of friends, family and business to tell them not to call me at that number. So be aware that if you are a tracfone customer, anyone can request your phone number and it can be taken away from you, your service made inactive without your being contacted or authorizing any change. I have filed a complaint with the Federal Trade Commission and asked them to investigate.

I reactivated my tracfone phone which prior to reactivation had over 900 minutes. I am a long term customer of tracfone and in the past experienced very had good customer service and support. This was not the case here. The Cebu Call Center and in particular Jolly Lao - Supervisor was so RUDE and lacked or had No Customer Satisfaction orientation She informed me that since I missed the reactivation by 1-2 days she was not able to provide any further assistance. Here supervisor REFUSED to get involved and get on the phone to provide Customer Satisfaction obviously due to the poor phone management of Jolly. Jolly Manager's name is Maryehel Aquino. I can tell you that going forward I will not be recommending Tracfone. There are so many other options in the US and I will make sure my complaint and dissatisfaction gets noticed about the POOR Customer Service and experience recently received. I really expected a different Call Center experience, that a Happy Customer is a Returning Customer. In their opinion, they basically were saying with such actions to go get your Customer Satisfaction from our competitors. We certainly will not miss you. HOW RUDE! I hope you speak to both Jolly and Maryehel about there attitude towards Customer Satisfaction. I hope they are warned and or possibly fired. You can not expect to run a business this way. I welcome response back.

I called a tracfone agent to add minutes to my account. I told them about issues pertaining to my phone and gave them my serial number they added the minutes to someone else's phone. Minutes I purchased. Then when my minutes never added to my phone I realized there was a problem. So I called a tracfone agent, asked to speak to a manager and she told me they would reissue my minutes after they sent me a new SIM card. Because it wasn't my fault the minutes were added to the wrong number. When I received my SIM card in the mail I called to add the minutes and they told me they could not add the minutes. I pretty much lost $29. By allowing them to add the minutes to a strangers phone.

Tracphone sent me two new sim cards because their reps couldn't figure out how to transfer my current number. Everytime they sent a new sim card it had a different phone # not the number I was transferring. They do not even know how their system works!

I will throw phone away once these minutes are gone ( that is if I can even make a call) Do not do business with this company!
Walmart is partially to blame for allowing these types of unqualified vendor's in their stores.

Be careful when you purchase a Trac Fone. I purchased the LG840G at my local Wal-Mart. When I tried to activate the phone on line I was informed that the phone would not function in my area. I called customer support only to be told that they would send me a replacement phone that would work. The original LG840G I purchased had triple minutes for the life of the phone and that is one of the reasons that I selected that particular phone. When I ask support if the phone that they were replacing it with would have triple minutes they told me that it would not. I was told they would send me a prepaid package to return the LG840G. I was then told that if I did not return it my service would be terminated. So here it is, I am sending back a $50.00 phone that had triple minuted for what I think will be a lesser model with double minutes. I will not get a refund for the more expensive phone I purchased nor will I get the triple minutes. I am not sure why the phone will not work but I would think if they sell the phone at my local Wal-Mart, it should work in my area. Not a good deal.

Talking to customer service is like talking to a computer. There is no thinking going on. I spent 11 days without a phone because my defective one was being replaced. The first person I talked to, mailed me a new phone. The next 2 people tried to activate the phone, but were ineffective. The third person discovered that the new phone had a new SIM card installed with a number different from the one I was replacing. It took another 4 days to receive a new SIM card. And, of course, all of my contacts have to be manually reinstalled. This service is very frustrating. The service reps do not speak good English, so entering 100 numbers in the code entry is very difficult. This whole affair took 4 hours of my time, and I consider my time valuable. I do believe that I will find another provider when my minutes expire.

Although their website (http://www.tracfoneild.com/destinations.aspx) states:
"International Destinations include cities within the countries listed below. " and Belgium (32) is one of those countries listed you cannot make calls to landline telephones in city code 71 (Charleroi). I have been through repeated calls to Customer Service (Ghana and corporate) and have been simply told that we do not provide service to that city code. (There may be others but that is one of the ones that I want to call) I filed a complaint with the BBB Miami and today a rep from Tracfone called me back to confirm that they do not provide service to City code 71 in Belgium, probably the second largest population area in Belgium. When questioned why she simply stated their carrier did not provide it. When questioned about the website statement, she stated she would let management know. I asked for a refund and she would only refund the last $20 card (120 minutes) when I have 241 minutes left on the phone.
Everyone need to be aware that when Tracfone says "cities within a country" they don't necessarily mean all cities.
I would not recommend Tracfone to anyone and when I burn up these minutes I am going to another carrier.

Purchased a Tracfone LG 440G at Walmart-Titusville, Florida 32780 on Monday 26th August 2013 in 'GOOD FAITH' that I would be able to make National & International calls i.e. United Kingdom.

The packaging clearly stated that I'd be able to make International calls however after spending 6 hours on the phone being 'bounced' around five different Tracfone Helpdesk operators. It was eventually explained to me that "Restriction-54" means I'm NOT allowed to make International calls! I want my money back NOW or the service that I paid for!

DON'T BUY FROM THEM! Everyone should be made aware of they unethical working code of practice. They are nothing short of being 1stClass Scam artist. From a very Angry Customer :o(

I saw an ad for a TranFone that said triple minutes for the life of the phone and I asked the sales guy about it and he said I would get triple minutes. When I activated the phone, I was told that phone only has double minutes for the life of the phone. When I complained, their idea of fixing the problem was to give me a $20 phone card. I complained to the main office and all they do is send me the same form letter over and over and said to continue to work with the Buena Park store and the problem with that is, the Buena Park store doesn't want to do anything about it.

Bought a tracfone at Walmart to call a landline number in Germany. Although the instructions indicated it would work overseas, it did not.
Then the nightmare began. Spent upwards of 45 minutes on hold on 3 separate occasions to no avail.
In the interim, I returned to Walmart for help but they were not about to refund me anything but the cost of the phone $10. I had $30 worth of useless minutes they didn't seem to care about. They did, however give me the number of a person named Joan at Tracfone who was very sympathetic at first and vowed to help me get the issue resolved. She said I would be hearing from Juanita. She also gave me Juanita's number in the event I didn't hear from her. Well, surprise... I didn't hear from Juanita; so I called her and she, too, was reassuring...initially.
Well, all their promises to set a code and get the phone to work as it should, failed. When I called back, I had to leave several messages w/both Juanita and this supervisor, Joan. Suddenly their interest in being helpful stopped. They never returned my calls.
I finally got relief from my local Walmart. Although it was like pulling teeth, Walmart did the right thing and fully refund me after hearing what I went through at Tracfone. I would advise anyone even considering buying one of these phones to avoid it like the plague. Don't say you haven't been warned.