Toys r us — gift delivered to recipient that didn't include senders name
I received a link to a friend’s baby registry for BabiesRUs and decided to order a $100 gift card to be delivered to her electronically (via email) on 3/26/15. I typed in a nice message, reviewed the preview they presented of the note that would be attached and submitted my order. Shortly afterwards, I received two email confirmations from ToysRUs. One message outlined the message the recipient would receive. This is what it said “Dear, Hooray! has given you an eGift Card from ToysRUs and BabiesRUs.”
I thought it was strange that the recipient’s name, my name and my thoughtful message didn’t appear. I waited a few days and reached out to my friend to see if she’d received it. She said she did but was glad I reached out because the email she received didn’t say who the gift card was from.
I called ToysRUs customer service. After dialing the 800 number I wasn’t able to select 1 from the automated menu “press 1 for existing orders”. Their automated system wouldn’t recognize any command and the system finally routed me to an agent. I explained what happened and the customer service agent said they couldn’t do anything about the problem. The customer service rep could see the message didn’t include the “to” and “from” details and could see their error. They offered to report it to their IT department but they said they couldn’t resend a corrected message.
What if I hadn’t contacted my friend to make sure she had received it? I asked to speak to the customer service rep’s manager since I didn’t feel her answer of “we can not do anything for you” was sufficient. After 12 minutes on hold, I was connected with a manager who thankfully spoke perfect English this time. The manager also said they couldn’t resend the same email but with the “to” and “from” filled in. The manager actually said this isn’t “a major issue” for them since it doesn’t happen very often. They know about it already and don’t think it is a problem?! Not acceptable!
So if you send a BabiesRUs or ToysRUs gift to someone and they don’t acknowledge your gift, maybe the Company didn’t tell them who the gift was from! Next time I’m going to write a check or send an Amazon.com gift card. At least Amazon gets it right. I’m never shopping at ToyRUs or BabiesRUs again.