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ToyLibrary

www.toylibrary.co

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ToyLibrary Complaints 5

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8:29 am EDT
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ToyLibrary Mixed Experience with ToyLibrary.co: Fun Toys but Missing Items and Slow Customer Service

I recently tried out ToyLibrary.co and I gotta say, it's been a bit of a mixed experience. On the one hand, the toys are really fun and my kids have been loving them. But on the other hand, we've had some issues with missing items and slow customer service.

We've only had two shipments from ToyLibrary.co so far, but both times we've received packages with items missing. It's a bit frustrating because we were really looking forward to playing with everything we ordered, so when something is missing it's a bit of a letdown.

On top of that, it took over a month between when we returned the first missing item and when we were finally able to order new toys. It was pretty frustrating because we had been eagerly anticipating receiving our new toys and it was disappointing to have to wait so long.

I did send an email to customer service about the missing items and the delay in being able to order new toys, but unfortunately I never heard back from them. It's a bit disappointing because I would have appreciated even just a simple response acknowledging my concerns.

That being said, despite these issues we've still been having a lot of fun playing with the toys we did receive. I think the concept of ToyLibrary.co is really cool - it's great to have access to a wide variety of toys without having to clutter up our own house with them. Overall, I think it's worth giving ToyLibrary.co a try - just be aware that there may be some hiccups along the way.

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7:00 am EDT
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ToyLibrary ToyLibrary.co: Decent at First, But Ghosted Me and Ignored My Attempts to Contact Them!

I've been using ToyLibrary.co for a solid three months now, and it's been decent enough. That is, until they completely ghosted me! I've been trying to get in touch with them about my toys, but they've been totally MIA. Plus, they haven't updated any of my returns, so I can't even cancel my plan. I've been trying to call them, but their phone number isn't even working! What's the deal, ToyLibrary.co? Can't a customer get some basic communication around here?

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5:34 am EDT
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ToyLibrary ToyLibrary.co Review: Disappointed with Missing Pieces & Lack of Sanitization

I wanted to rent some toys for my son to play with, so I decided to give ToyLibrary.co a try. However, I was very disappointed with my experience. The toy that arrived was missing ten pieces of mini lego, and my son was very upset because he couldn't play with it properly.

Furthermore, I was shocked to discover that the company doesn't check their toys for missing pieces or sanitize them before sending them out to renters. If they had, they would have noticed the note about the missing pieces and could have avoided this whole situation.

As a parent, I want to be able to trust that the toys my child is playing with are safe and complete. Unfortunately, ToyLibrary.co has let me down in this respect. I hope they take steps to improve their quality control in the future.

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Is ToyLibrary Legit?

ToyLibrary earns a trustworthiness rating of 77%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests ToyLibrary is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with ToyLibrary, take the time to review customer feedback and the approach to resolving complaints.

The age of ToyLibrary's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Toylibrary.co has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Toylibrary.co has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Toylibrary.co appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • No reviews for toylibrary.co on popular sites. Be cautious and do additional research. Look for information about the ToyLibrary and be careful with personal information or transactions.
  • Toylibrary.co has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The toylibrary.co may offer a niche product or service that is only of interest to a smaller audience.
  • ToyLibrary protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
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ToyLibrary Disappointing Experience with ToyLibrary.co: Faulty Toys and Poor Customer Service

I'm absolutely ticked off with my experience with ToyLibrary.co! I can't believe how bad my experience with this company has been. First of all, they sent me some really messed up toys that didn't work at all! I was totally disappointed and my kids were bummed out too. Not only did they never send me replacements, but they're still charging my card every month! I've contacted customer support multiple times, but nothing has changed! It's like they don't even care about giving great service to their customers. It's so shady and mean to take advantage of people who just want to provide toys for their little ones. I'd avoid ToyLibrary.co like the plague if I were you!

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ToyLibrary ToyLibrary.co Is Not Worth the Subscription: Poor Refund & Customer Service Experience

I had to cancel my subscription on ToyLibrary.co and was told that I would get a refund once I returned the product. So, I sent the product back to them 10 days before they told me it was due back. I made sure to return it within 3 days of receiving it so that I wouldn't be late. However, despite this, I still had to wait for a refund.

After a few days of waiting, I received an email from them that stated I would be getting a refund. However, it has been weeks now and nobody from the company has responded to my emails, and I am unable to reach them through any contact information on their website. This is the worst customer service I've ever experienced.

I am deeply disappointed with ToyLibrary.co, as I had high expectations for their service. The lack of response from their customer service has left a sour taste in my mouth, and I would not recommend this company to anyone. I suggest looking elsewhere for your toy rental needs.

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Overview of ToyLibrary complaint handling

ToyLibrary reviews first appeared on Complaints Board on May 23, 2023. The latest review Mixed Experience with ToyLibrary.co: Fun Toys but Missing Items and Slow Customer Service was posted on May 31, 2023. ToyLibrary has an average consumer rating of 1 stars from 5 reviews. ToyLibrary has resolved 0 complaints.
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  3. Nick
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    Jul 01, 2025
ToyLibrary Category
ToyLibrary is ranked 25 among 33 companies in the Toys and Games category

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