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Toys "R" Us

Toys "R" Us review: the customer service

B
Author of the review
3:44 pm UTC

On 12/26/2015 @3:30pm I took my Children who are under 4 years old along with my service dog to Toys R Us, so my children could spend there money from Christmas . I went to 840 N 54th St, Chandler, AZ 85226, this is the exact location of store. I shopped around the store for about 30 minutes and when I had my children's toys in hand and we were walking up to the line, " Steven, " the store manager asked me to leave. He stated if my dog didn't have her vest on she couldn't be there. I stated she had her collar on and I forgot her vest at home but her collar stated she was able to accompany me. He wouldn't budge and asked me to leave. I handed him my children's toys and I had to go put my service dog in the vehicle while my children cried and then walk back through the parking lot to go back inside the store to then pay for my children's toys. I paid for my children's toys and then before we left I asked Steven for his name, and told him what he did was un-acceptable. I told he did not have the right to throw me out because of my dog and once I stated I had a service dog he should of backed off. Or at least just let me pay and leave. He treated me horribly and I told him I have my dog for a reason, then I asked, " Why are you so mad? Do you have a lot of people in here claiming to have service dogs when they don't?" He was so cold and he replied, " Didn't you see outside the building, the sign says no dogs!" None the less, I didn't want a confrontation, so I left. I understand people have to follow policies and Procedures but when does just being nice come into play, besides the fact that what he did was illegal! BTW, I have my dogs collar, her vest as well as my documentation from my doctor. I have no problem showing anyone that I have proof.

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