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CB Automotive Financing and Insurance Toyota Complaints #902-921
Toyota

Toyota review: brake service problem

D
Author of the review
9:09 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I TOOK MY 2000 TUNDRA INTO THE DEALERS FOR A PROBLEM WITH MY BRAKING SYSTEM . ADVISED THE SERVICE AGENT THAT MY BRAKES WHERE MAKING A NOISE WHEN PUSHED AND THERE WAS EXSESSIVE TRAVEL. WHEN I PICKED UP MY VEHICLE I ADVISED THE SERVICE CENTER MGT. THAT I WAS HAVING THE SAME PROBLEM AFTER BEING ADVICED THAT MY TRUCK HAD BEEN REPAIRED. I GOT A BILL FOR A MASTER CYCLER REPLACEMENT, REMOVED & MACHINED FRONT BRAKE ROTORS, REPLACED BRAKE PADS AND LUBED CALIPER SLIDES . TOTAL COST OF THIS SERVICE $ 762.03 . MY BRAKE PEDAL IS NOW GOING TO THE FLOOR AND THERE IS A CLANGING NOISE WHEN PEDAL IS DEPRESSED . THE DEALER IS NOW TELLING ME THAT I NOW NEED A BRAKE POWER BOOSTER TO REPAIR THE SAME PROBLEM THAT I BROUGHT MY VEHICLE IN FOR . I ASKED THE SERVICE CENTER MANAGER TO ATLEASE TAKE A LOOK AT THIS PROBLEM I WAS HAVING WITH MY BRAKES AND HE REFUSED. WHEN I FIRST PUT MY TROUBLE INTO THE SHOP THE TECH HAD SAID THAT I DID NOT HAVE BRAKE PROBLEM AND NOW I HAVE A VERY COSTLY ONE. I HAVE BEEN A TOTOYAT BUYER FOR OVER 20 YEARS AND MY FIRST DISSATISFYING SERVICE . I TOOK A LOOK AT MY BRAKES AND I CANNOT SEE WHERE ANY WORK HAD BEEN DONE TO MY BRAKES AT ALL. I HOPE I DO NOT HAVE TO TAKE MY VEHICLE TO AND OUTSIDE SOURCE TO GET MY TOYOTA PROBLEMS REPAIRED. IF I DO I WILL GET A COPY OF THEIR FINDINGS TO SEE IF I HAVE GOUNDS FOR LEGAL ACTION AGAINST THE DEALER SHIP. MY NAME IS DAVID S COOKS / EMAIL ADDRESS [protected]@aol.com / HOME PHONE [protected].
THE DATE OF SERVICE : 03-31-11 AND DELIVERED ON 4-2-11 . MY VEHICLE WAS ALSO IN FOR WARRANTY RECALL SERVICE FOR THE UNDER BODY FRAME AT THE SAME TIME. THE RECALL SERVICE WAS SATISFACTORY. PLEASE GET BACK TO ME AS SOON AS POSSIBLE .

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