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2.0 1217 Reviews

Toyota Complaints Summary

292 Resolved
923 Unresolved
Our verdict: When using services from Toyota with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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10:41 am EDT
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Toyota 2011 toyota camry hybrid radio issue

dear TOYOTA.
I RECENTLY BOUGHT A BRAND NEW CAR 2011 TOYOTA CAMRY HYBRID ON MARCH 29, FROM HUDSON TOYOTA JERSEY CITY NEW JERSEY USA. I AM HAVEING A PPROBLEM WITH THE RADIO, RADIO DOESNOT WORK IT IS BROKEN . I WENT TO CHANGE IT BUT THEY TOLD ME ITS A WIRING ISSUE NOT A RADIO . BRAND NEW 2011 TOYOTA CAMRY HYBRID HAVEING A RADIO PROBLEM I DONT KNOW WHAT ELSE PROBLEM I WILL FACE ON FUTURE WITH BRAND NEW 2011 TOYOTA CAMRY IN FUTURE. STAFF AT HUDSON TOYOTA ARE VERY RUDE THEY SAYS YOU BOUGHT A CAR NOW ITS UP TO THEM, THEY WILL FIX IT WITHIN A WEEK OR MONTH . I AM USING IT AS A TAXI . ITS MY LIVING I CANNOT LEAVE IT FOR A WEEK OR MONTH . IF THEY CANNOT FIX THIS PROBLEM TELL THEM TO RETURN MY MONEY TO FIX THE RADIO SOMEWHERE ELSE . THE SALES MANAGER IS VERY RUDE WITH ME HIS NAME IS ( CARLO INGLESE ) . I AM MENTELY HURT . I WILL TAKE THIS MATTER AT COURT IF THEY DIDNOT COOPORATE WITH ME . JAPANESE CAR 2011 TOYOTA CAMRY HYBRID ASSAMBLED IN AMERICA BY DUMB AMERICAN . RESOLVE MY BROBLEM OR IT WILL BE A BIG ISSUE, RETURN MY MONEY TO FIX THIS PROBLEM FROM ANYOTHER WORKSHOP .
MY TELEPHONE NUMBER IS [protected] AND MY E MAIL ADRESS IS [protected]@yahoo.com .
thank you toyota japan
reply soon
khawar shuja

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2:21 pm EDT

Toyota scam

This is to inform you that you have been selected for a Cash prize of £600, 000.00 GBP and a Brand New Toyota Car in our International program which was held in May, 2008 in London UK.

Contact your Claims Officer:
Mr. Kelvin Phillips
Email: [protected]@live.com
Tel.: +[protected]

CLAIMS REQUIREMENTS:
Contact him with your Pin Code TY7448500, Reference Number 799BV90 and the following: 1. Full Name: 2.Address: 3. Occupation: 4.Phone/Fax:

Regards,
Princess Mary Mosqueda.
Lottery Manager.

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8:50 pm EDT
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Toyota deceptive advertising

I was attempting to purchase a 2011 Highlander Hybrid from Andy Mohr Toyota. They advertised the car on the Internet for $35, 784. I received correspondence from the sales representative, Rick Sullivan, that the MSRP of $38, 929 included the destination charge of $810. On the Internet, when I add the price of $35, 784 + savings of $3, 145 I get an MRSP of $38, 929. This indicated to me that the destination charge was part of the savings they were advertising. Upon trying to purchase the car I was presented with an invoice which showed a destination charge of $810. When I explained the situation I was referred to the small print on the website. The deal was cancelled and I lost $100 on a plane ticket reservation and about 8 hours of my time arranging the deal. MSRP. Just got off the phone with the General Manager, Erik Spersrud, and he treated me like crap. He kept referring to the fine print and basically said he could read it fine, why not me? I replied I am a lot older and probably don't have as good of eyesight as him. Though Toyota USA Customer Satisfaction was nice on the phone I have my doubts that there will be a positive outcome for me. BUY FORD ESCAPE HYBRID.

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9:09 pm EDT
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Toyota brake service problem

I TOOK MY 2000 TUNDRA INTO THE DEALERS FOR A PROBLEM WITH MY BRAKING SYSTEM . ADVISED THE SERVICE AGENT THAT MY BRAKES WHERE MAKING A NOISE WHEN PUSHED AND THERE WAS EXSESSIVE TRAVEL. WHEN I PICKED UP MY VEHICLE I ADVISED THE SERVICE CENTER MGT. THAT I WAS HAVING THE SAME PROBLEM AFTER BEING ADVICED THAT MY TRUCK HAD BEEN REPAIRED. I GOT A BILL FOR A MASTER CYCLER REPLACEMENT, REMOVED & MACHINED FRONT BRAKE ROTORS, REPLACED BRAKE PADS AND LUBED CALIPER SLIDES . TOTAL COST OF THIS SERVICE $ 762.03 . MY BRAKE PEDAL IS NOW GOING TO THE FLOOR AND THERE IS A CLANGING NOISE WHEN PEDAL IS DEPRESSED . THE DEALER IS NOW TELLING ME THAT I NOW NEED A BRAKE POWER BOOSTER TO REPAIR THE SAME PROBLEM THAT I BROUGHT MY VEHICLE IN FOR . I ASKED THE SERVICE CENTER MANAGER TO ATLEASE TAKE A LOOK AT THIS PROBLEM I WAS HAVING WITH MY BRAKES AND HE REFUSED. WHEN I FIRST PUT MY TROUBLE INTO THE SHOP THE TECH HAD SAID THAT I DID NOT HAVE BRAKE PROBLEM AND NOW I HAVE A VERY COSTLY ONE. I HAVE BEEN A TOTOYAT BUYER FOR OVER 20 YEARS AND MY FIRST DISSATISFYING SERVICE . I TOOK A LOOK AT MY BRAKES AND I CANNOT SEE WHERE ANY WORK HAD BEEN DONE TO MY BRAKES AT ALL. I HOPE I DO NOT HAVE TO TAKE MY VEHICLE TO AND OUTSIDE SOURCE TO GET MY TOYOTA PROBLEMS REPAIRED. IF I DO I WILL GET A COPY OF THEIR FINDINGS TO SEE IF I HAVE GOUNDS FOR LEGAL ACTION AGAINST THE DEALER SHIP. MY NAME IS DAVID S COOKS / EMAIL ADDRESS [protected]@aol.com / HOME PHONE [protected].
THE DATE OF SERVICE : 03-31-11 AND DELIVERED ON 4-2-11 . MY VEHICLE WAS ALSO IN FOR WARRANTY RECALL SERVICE FOR THE UNDER BODY FRAME AT THE SAME TIME. THE RECALL SERVICE WAS SATISFACTORY. PLEASE GET BACK TO ME AS SOON AS POSSIBLE .

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7:20 pm EDT

Toyota terrible cutomer service

Such poor customer service that they just lost a lifelong customer.

I bought my very first new car from Jim Coleman -- a 1997 Corolla. After buying my next few in California while I lived out west, I returned to DC about 3 years ago and found myself needing to buy a new Corolla in March 2010. I returned to Jim Coleman after comparing prices at all of the area dealers (out as far as Manassas and Baltimore). Peter Lee was the salesman who helped me. He gave me the usual salesman stories (e.g., how he himself wanted to buy the VERY car that I was buying but he was forced to hold off on his own purchase so as to allow me, the customer, to take priority (SURE, Peter), and how a little elderly lady who bought a car from him had let her battery go dead and called him in the middle of the night to tell him the new car didn't work, and he OF COURSE answered her call and helped her out of her jam, because he's that nice of a guy and because customer service is SO important to Jim Coleman). But, [censored] sales tactics notwithstanding, the price was good and the transaction was smooth, other than an error on the paperwork indicating my delivery date on the car was several weeks prior to the day I actually picked it up.

I've spent literally the last 6 months trying to rectify this simple mistake (as it affects my warranty). It should be easy for them to handle. Peter, who used to immediately answer my calls and emails before he had the sale, has managed to ignore the vast majority of my inquiries now that he already got his commission from me. I even simply asked him to tell me who I *should* be communicating with (recognizing that he is not a customer service rep), but he failed to answer even that question or direct me to customer service -- instead he just ignored me. I contacted main Toyota headquarters' customer service after 4 months of being ignored by Peter, and they opened an official case and promised me that someone from Jim Coleman's customer service department would contact me within 3 business days. A month passed and (surprise!) no one had contacted me from Jim Coleman, so I wrote a formal letter addressed to Dale Kerns in the customer service department, asking for assistance, giving them the case number, and specifically saying I had been a loyal customer for 15 years (I even brought my car in for routine maintenace in Bethesda just to give them my business, despite living in Virginia), and asking simply for ANY communication from them even if there was nothing they could do to help me. It has now been a full month since I mailed that letter, and not a single word from Jim Coleman.

I will never return to their dealership for another purchase, or for service, because they have such terrible customer service. If you do decide to buy a car from them, make absolutely sure that there are no issues that you will need to have taken care of later, because once they have your money they will drop you like a hot potato.

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2:21 pm EDT
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Toyota lack of customer service

If you want good customer service, then don't bother buying a car from Dry Ridge Toyota. The customers are definitely not their priority. If I could go back in time, I would have purchased my car from Kerry Toyota.
I purchased my 2011 Sienna van at the end of 2010. Early in 2011, I was invited to a "New owners event" where supposedly they want to make you feel special. Well...that's the last thing they made me feel. I submitted by RSVP for the event, rearranged my schedule so I could attend it, spent $25 for carryout food for my family for dinner, and then drove the 30 min. to get there. As I entered the service area I am told the event was cancelled. Needless to say, I was very disappointed, especially since no one had taken the time or courtesy to call me or e-mail me of the cancellation.
The next day I contacted Dry Ridge Toyota to relay my dissatisfaction. I personally called the owner, Rob Marshall, and other than a very brief "I'm sorry", he then proceeded to say that he would check with his assistant, Ashley, to see if I was telling the truth that I had not been contacted and get back to me. I was appalled by this lack of trust in one of his new customers. Apparently he never took the course "The customer comes first and is always (or at least usually) right?". To add insult to injury, I never did hear back from him. He obviously did not care about my waste of time, gas, and everything I did to take the time to attend this non-existent event.
Now, every time I see their commercials I cringe. He spends huge amounts of money to advertise his business that offers great customer service which couldn't be further from the truth.
However, to be fair, the service side that handles repairs were very professional and courteous, so I have no complaints from that side of their business. They could definitely teach their owner a thing or two about how to treat their customers.

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2:04 am EDT
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Toyota service

I went to service my car due to having the engine light on. They tried to convince me to get over three thousand dollars of repair, but the cause was the thermostat. I agree to have the thermostat because this was the original reason for the engine light on. I als0 agreed to have them change gaskets due to leaking. They told me they would clean the engine after they completed the work. To my amazement the parts costed one hundred and fifteen dollars and labor was eight hundred and five. I pull off after verbalizing that i felt they took advantage of me. I get half a block away and my car shut down on me and i couldn't get in back on. Now take into account that i have taken good care of my car and it has never ever left me stranded. This whole process took three days and they expected me to pay for one day of the rental car. How do they expect this longtime believer of Toyota to continue when they ripped me off! Attached is pic of my dirty engine.

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BonnieHC
Lady Lake, US
Sep 17, 2010 1:25 pm EDT

Took my car in for regular service. I had driven up from Florida the car ran great. When I brought it in they said the water pump was leaking but don't worry it is covered under warranty. I left, parts came in, brought car back in to dealer. He said I would have to leave the car it would take time. When I picked up car went back to house found out the air conditioner was not working. They said return which I did immediately. They said I was lucky to have made it back because something was leaking on senor and car stalled out. But don't worry about that either because it would be covered under warranty( Car never stalled on me)
Left again for them to fix car now they call and state the whole air conditioner unit is bad and have to be replaced
The part alone $2, 200. (not covered under warranty)Svc man says he will call regional rep to see if we can get a Deal.. Get called back later the deal is half Price $1, 000 plus This all for a regular svc job and when car had no problems at all.

Will be shopping for new car soon but not a Toyota I believe customers are paying for all their mistakes, recalls and elaborate garages. (Do you really need coffee and full screen TV's, internet, couches, while having you car serviced

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Tarrant921
Ventura, US
Apr 24, 2012 5:14 am EDT

Brought my 2012 Prius into Central Toyota for a key replacement on Friday. I was originally told my car would be complete by Saturday, it's now Tuesday... Not only do I still not have a vehicle but Toyota can not provide me with an expected completion date. I had to call this morning for an update only to be told I would get a call back in 15 minutes with a resolution (that was 3 hours ago). Now five days without a car and no offer of a loaner vehicle for the inconvenience. I only bought a Toyota because of the service I was promised by the sales team at Ventura Toyota. I have never been so disappointed with a purchase. This will be my last Toyota vehicle.

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diamondjoe
, PH
Jun 02, 2012 6:40 pm EDT
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I purchased a new toyota fortuner in manila, I was told any toyota dealer in the world will honor the warranty & service record. I had the unit shipped to puerto princesa because the local dealer ( s&s toyota ) told me I would have to wait approx'. 8 weeks to get me the vehicle I wanted. I recently took my fortuner in for the first service at 1000 km,
they refused to sign the service record & told me they would not honor any warranty work
because I did not buy the vehicle from them.
I informed the dealer where I purchased the unit & was told they would look into it,
that was over a month ago, still no reply. ( Pasong Tamo Toyota. Manila)

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shailes bajpai
, IN
Nov 05, 2012 3:10 am EST

To,
The Managing Director
Toyota India

Sub:- For complain of custumer services of raipur akshaya Toyota

Sir
I am shailesh bajpai of narayanpur distic.iam the customer of the company
I have got proper services by the dealer of the company . They are not organizing
Service camp not only in Bastar & Narayanpur but the remaining six districts of bastar.

I have purchase Toyota Innova from raipur dealer (Akshaya toyota ) there response was
Always poor in raipur also . we are the citizen of nakshal effected area. company should
Appoint new Dealer for the bastar area who will give proper customer services to entire region .
Thanking you

Date ………….. yours faithfully
Place…………. Shailesh bajpai
Mob no: [protected],
: [protected]
Main road Narayanpur
Dist: Bastar (c.g)

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11:01 pm EDT
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Toyota Abuse of the elderly

My 79-year old mother who lives alone in Brentwood, Long Island, was recently manipulated into buying a brand new, $35, 000 car for a near-total stranger.

There are certain facts to this transaction that are suspect: My Mother’s credit was checked twice by Huntington Toyota-July 14th and July 16th and the first credit check appears to be unauthorized. After many attempts and phone calls from both family members and our attorney to prove the authorization, the dealership has produced no authorization. The sales agreement has the odometer mileage written in, however the original copy that my mother has does not have the number listed. There is also the matter of the obscenely high and completely unnecessary maintenance agreement, gap insurance and insurance sold to my mother for a car she neither needed nor intended to drive.

On July 15, this woman somehow convinced my mother to drive to the Toyota dealership in Huntington, this is the one and only time my Mom went to the dealership. Keep in mind that my Mother basically only drives to three places: the supermarket, church, and Target, all within minutes of her home. We have no doubt that this woman led her to Huntington. Once at the dealership, a salesman named "Mike C." sold my Mom a brand new Toyota Camry for $35, 000 and also signed her up for a new insurance policy with GMAC costing $4, 000 for one year, for that one car. The terrible thing is she already has a car -a fully paid off Hyundai, for which she already has insurance with Geico, (and carries proof of insurance both in her car and on her person). So, my Mom drove home in her Hyundai and the woman drove off in the brand new Camry, (even though the dealership signed grandma up for a sole-driver insurance policy). To add insult to injury, Mike C. also signed Grandma up for a $1, 500 maintenance contract, (note that similar contracts are illegal in some states), as well as gap insurance for an additional $1000.

My Mom has insisted that this Julia signed the sales agreement for the car. She claims that the woman said that she, not my Mother would be responsible for the payments, as she had agreed to be a cosigner for Julia as a favor. My Mom also insists that this was the discussion over and over at Toyota. Once we tracked down the sales agreement, however, it became clear that only my mother signed the papers and that the financing company had no record of this woman at all. The bill goes only to my mother, and there was no one else registered to pay online. (My niece tracked down the sales agreement by speaking with the financing company on numerous occasions. She also attempted to get the agreement from the dealership. Mike C., as well as two managers promised to fax the agreement on three separate occasions, but all three individuals ended up ignoring my request altogether).

In general the dealership has not been sympathetic at all-their view is that they sold a car. Period. That she was not compromised when she purchased the car and that it was for her, (this from the GM Lenny Cafarelli). The finance person, Rose, was convinced the car was for Lucia, (which is either confusion or another pseudonym for ), and that they had been roommates/friends for years, which is a total fabrication. On whose part I do not know. She was also completely insulting stating she “was very impressed by how good her English was” and how good her credit is, which is a racial slur. My mother is of Puerto Rican descent, has lived in the US for over 50 years, is the widow of a veteran and is the mother of a deceased veteran. Extremely insulting.

My mother is a widow who lives alone on a fixed income and is unfortunately the perfect person to be conned in this manner, she is especially vulnerable to someone who is recommended by her local church. She fits the online profile for abuse, literally to a t-her family is long distance, she has good credit and was completely taken advantage and conned by this woman, , and by the Huntington dealership.

My mother had intended, as a favor, to cosign a loan for this person, and it was always her understanding that this person would be solely responsible for the car loan. This woman, is only an acquaintance of my mother’s, through the Church.

What's worse is that at the time of her visit to the dealership, my mother's health was in steady decline, such that she was even more confused than normal. On August 3rd, she was admitted to the hospital for two emergency blood transfusions because her hemoglobin level had dropped to below 7, indicating severe anemia. In the days leading up to her visit with the ER she was winded and extremely disoriented. In the days after she was released from the hospital, she revealed some of the details of what happened with the woman. We immediately ran a credit check and discovered the $35, 000 Toyota transaction, as well as the two credit checks. It is only due to her hospital stay and subsequent revelation that the family was aware of the car purchase.

Exploitation of the elderly is looked at as a serious crime in NYS and is defined as, “ Improper use of an adults funds, property or resources by another individual, ”(Social Services Law 473.6). This surely fits the definition, but we are not attracting any interest from the DA regarding the matter. Elder abuse statistics are on the rise, and unfortunately more people need to be made aware of situations such as what happened to my Mother. This is sadly a story that supports those rising statistics.

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m rain
priest river, US
Apr 04, 2013 11:32 pm EDT

No Toyota is not at all sympathatic to the elderly if they can get a signature on the bottom line and sell every rip off idea possible. My mother is 88 and just got taken from Parker Toyota, Coeur d'Alene, Idaho with no disclosure of the trade in depreciation of a brand new car that scared the crap out of her. It does go on. Thoughts for your mom.

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8:21 pm EDT

Toyota lottery scam

TOYOTA JAPAN LOTTERY
Customer Service Department
Affiliate of Toyota Branch China.
28 Tanfield Road Tiaxiu lio Beijing China

PRIZE AWARD NOTIFICATION

DEAR Sir/Madam

We are pleased to inform you of the announcement made today, You are among the winners of the TOYOTA CAR INTERNATIONAL PROMOTION PROGRAM Participants were selected through a computer ballot system drawn from 2, 000, 000 email addresses of individuals and companies from all part of the world as part of our electronic business Promotions Program.

As a result of your visiting various websites we are running the E-business promotions for. You/Your Company email address, attached to ticket number [protected]-6410, with serial number 3772-510 drew the lucky numbers [protected] and Bonus number 10, Your INSURANCE Number: FLS433/ 453L /GMSA and consequently you won in the Second Category of the TOYOTA FORTUNE LOTTO DRAW.

You have therefore been approved for the payment of the sum of US$1.000, 000, 00 in cash, including a Toyota car which is the winning present /amount for the Second category winners. This is from the total prize money of US$12, 650, 000.00 shared among the international winners in the Second category.

CONGRATULATIONS!
Please be informed that your won fund of the sum of US$1.000, 000.00 is now with the payee center. Contact our agent and give them your full names so that they will re-insure your winning fund under your full names. Together with the port where your winning car should be shipped to.

To begin your claim, please call our claim agent or send email immediately to:-

Dr.Don Morrison.(Claims Agent)
Foreign Services Manager,
Transglobe Finance Securities
Email:- [protected]@yahoo.cn
Tel: +[protected]

1. Full Name:—————————————————-
2. Address:————————————————
3. Occupation:—————————————————
4. Age:————————-
5. Sex:—————
6. Nationality:————————————————-
7. Country of Residence:————————————————
8. Telephone/Fax Number:——————————————-

NOTE: In order to avoid unnecessary delays and complications, please remember to quote your reference and batch numbers and other information provided above and below in every one of your correspondences to your claiming agent.
Congratulations” once again from all our staff and thank you for being part of our promotions program.

Sincerely,
Mrs. Jennifer Brisdon
Online coordinator
www.Toyota.com.cn

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3:40 am EDT
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Toyota unprofessional

Run do not Hide ! ! ... from "Toyota of McKinney" TX...or you will get ' spiked'... by the so called sales mngr. AKA 'spike' ...no joke, thats the guys handle ! ! !...T shirt, shorts, 3 day growth of beard, .. ( who hired this guy ) He`s the sale manager ! ! ! Looks like ex club bouncer who got beat up too many times, ...Yikes ! ! !

As soon as you start leaving he comes stumbling out, ..."whats going on " ...hey wait a minute, ...etc. Mechanics in back are dressed and groomed better than this guy ! ! Un frickin believable ! ! ! ! ...run

Save your money, .go buy a Nissan ! !

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Update by NoLink
May 14, 2011 5:47 pm EDT

Where did the nasty troll ' pilot' go ? ... I have silenced this Infidel ! !

Update by NoLink
Apr 16, 2011 5:16 am EDT

Yes Troll Pilot its hard to tell who you are cursing, ...you`re all over the board; being the reprobate troll that you are. Infantile and degenerate are also applicable to you.
( i know these words w/ more than four letters are hard for you )
Reprobate

Update by NoLink
Apr 06, 2011 4:56 pm EDT

I told you the truth troll pilot, you`re the one all over the board, not i.

Better re google that and read real slow ...also re read ---------- r e p r o b a t e .

Update by NoLink
Mar 29, 2011 11:03 pm EDT

" pilot "

Yeah right, ...no you`re a reprobate troll. I know you don`t comprehend such a big word as reprobate, ... u can try ` google ` it ok.

And latter maybe you can get off the computer and get a life, ...Troll away, you are nasty . Yikes ! ! ! ...like ` spike' the unkempt trolling ` manager ` ( unkempt is another big word for u troll pilot ) ... look it up ... LOL

Update by NoLink
Mar 26, 2011 4:53 am EDT

You sound like a used car lot special credit ' manager'. Grow up, learn some words that have more than four letters ! troll... more ?

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john
none, US
Mar 26, 2011 1:17 pm EDT
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OMG! The crude Stealth person is everywhere here (lol)
.
She reminds me of this picture:
.
cut and paste link below:

Link: http://www.piggybankblog.com/2008/03/25/stealth/
.
My name is John Wright AND I AM FIGHTING BACK!
.

John Wright
piggybankblog.com

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3:39 pm EDT
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Toyota camry bermasalah (pfk7711)

Sejak beli hingga sekarang masalah alignment tak boleh diselesaikan. Keluar masuk pusat servis berkali-kali. Masalah tersebut sama juga. Tak selesai. Stering tarik ke kiri dan sukar untuk kawal bila pandu 100km/j ke atas. Pergi ke pusat servis di SP Selatan asyik adjust itu ini saja. Mana Warranty yang dijanjikan?.

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haquetalha
, US
Jun 03, 2016 8:34 am EDT

Well I have purchased Toyota Camry 2012 Pre-owned Car LE. I am very much disappointed the way they handled my transaction. They did not inform me New Camry 2013 deal which was running at the same time but unfortunately they were lying. The guy Kelvin he is not familiar about cars and technicalities of car and specifications. I would not recommend anyone to go there. They were just liar, they set APR on its own if you purchase warranty they will reduce your APR. They are not returning my money. Don't go there PLEASE

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Ramesh Ramasamy
, MY
May 22, 2011 5:04 am EDT
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I had the same problems, so many times complaint and they just give excuses "Camry macam tu, ramai complaint juga" Anyone have any idea, i bought this car for very expensive and feel very unsafe because of braking systems, alignment problems and unbalance. Now i have to pay for all the cost my self. Please Help, anyone have any idea! Where is consumer rights...

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4:00 pm EDT

Toyota stay away

I bought a pre-owned Honda Ridgeline from Coggin Toyota in late July and what I thought was an extended warranty (5 yr / 60k mile) from an outfit called Fidelity Warranty Services. After getting home to read the 6-page FWS contract and research the company, I immediately contacted the dealership and cancelled the contract. STAY AWAY from these contracts, people, unless you understand every word and are still convinced they're a good deal. Don't fool yourself into thinking it's something it's not.

My gripe has nothing to do with losing money (I didn't in this case) … it has everything to do with trust. Call me old-fashioned but I do business with people I trust, and because Coggin Toyota peddles these shameful extended warranties, they are NOT to be trusted. Go research Fidelity Warranty Services on the internet and you'll see what I mean.

What consumers (including myself until now) don't understand is that these so-called extended warranties aren't really warranties at all. In fact the FWS contract clearly states "this is not an insurance policy, a warranty, or guaranty" … What they are is an illusion … Coggin Toyota is the master magician, Fidelity is the sneaky prop, and you are the gullible, wallet-opening audience.The illusion goes like this: Contrary to dealership jargon or your own perceptions of extended warranties, you are NOT extending the factory warranty of your car. And contrary to whatever coverage you purchased (in my case an extra 5 years, 60k miles), you are likely not "covered" for repairs up to those limits. The main reason is because of a convenient yet rarely recognized clause in the FWS contract that says mechanical breakdown (i.e. the failure of a covered part) "due to gradual reduction in operating performance as a result of normal wear and tear" is only covered "prior to the vehicle reaching 50, 000 miles." Put simply, breakdown caused by wear & tear is NOT covered after 50, 000 miles … those repairs fall squarely on your dime unless you're banking on FWS feeling generous. And guess what, most factory "bumper to bumper" warranties run for 36k - 50k miles anyhow, so thanks to the clever little 50, 000 wear & tear cap, your so-called extended warranty from FWS probably expires around the same time as your free factory one.

Sure, FWS will cover repairs up to your contract limits if the mechanical breakdown was clearly caused by "faulty workmanship or materials provided by the original vehicle manufacturer", but those kinds of problems usually show up very early in a vehicle's life and almost always fall under the factory warranty, not FWS. If they show up later (say at 51, 000 miles), good luck convincing FWS that the part failed due to faulty workmanship / materials even though the part survived the first 50k miles and undoubtedly at that point has undergone considerable wear & tear. All FWS has to do is say, "Well that bad transmission had some wear & tear on it, so, sorry, claim denied."

And, yes, keep in mind that FWS decides whether to pay a claim, NOT you, and NOT your mechanic. Since FWS already has your money, their only real incentive to pay your claim is to not get sued, which isn't much incentive at all since you signed away your rights to a trial by jury and to class action lawsuits when you entered the contract. FWS's lawyers aren't stupid, so you're best defense is to avoid buying FWS contracts all together. And if you think you're dealership is going to make FWS pay your claims, well think again … more than 170 dealerships across the southeast are already in bed with one of FWS's sister companies … but that's another story for another day.

When I read the many complaints about FWS on the internet, I often see comments like "Fidelity didn't honor their warranty". But what these people should really focus on is that Fidelity DID honor their warranty … They did exactly what their warranty said they would do, which is to deny claims under the 50, 000 wear & tear cap. Consumers are understandably upset at FWS because they were sold the illusion of an extended warranty, peddled masterfully by dealerships like Coggin Toyota with words like "peace of mind" "bumper to bumper" and "best warranty in the business". Illegal, probably not, but the whole act is unquestionably dishonest and misleading.

It's a shame that companies like Fidelity build an entire business model around crafting a product that pretends to be something it isn't, but even more a shame that dealerships perpetuate and extend the illusion at the expense of their own customers. Like so many others, I suppose Coggin Toyota has fallen into the mindset that short-term profits are more important than earning long term trust and loyalty from their customers. Is a couple hundred dollars profit from some sketchy 3rd party warranty really worth losing my family's business for life?

If trust is important to you, I suggest you car shop somewhere else and stay clear of any Fidelity service contracts … unless of course you enjoy being tricked by magic.

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Toyota airbag accidental explosion

While driving at 25-30Km/h in the center of Turin, Italy, the left side airbags suddenly and inexplicably burst. After repeated phone calls and emails which went each and every time unreplied I managed to have the vehicle checked by a Toyota inspector (after a month and a half), managing with great difficulty not to have my car stopped in a Toyota center waiting for the guy to come from Rome taking all his time (they couldn't give me an estimate for the waiting time), and after being reassured (as if I didn't know) that the car had not been involved in any crash or other event that might have caused the airbags to activate, I was told that I'd get an answer about the possibility of having the problem fixed (the car is no longer covered by the factory guarantee being 4 years old) within a week or two. Now that two more months have passed and no one has answered my repeated calls (the people answering at the assistance toll free number keep telling me it'll take one more week, and this is going on forever) I keep driving a car that has no airbags working (even if only the left side ones have burst all the others are inactive until the system is reset) and that has the upholstery half detached on the left side where the airbags have come out.

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Toyota creating a fault to get mid service business

I took my car in for the scheduled service. The first time my wife rode in the car after the service, we discovered that both vanity mirror lights did not function (drivers and passengers sides). I checked the owner's manual to see what fuse handled those lights and discovered that other items (ie: clock, gauges, smart key system, etc) still functioned normally. Unlikely that both bulbs would burn out at the same time, I concluded the service center has disabled those lights to encourage me to return for a non-service repair and a mild hosing of my wallet. Fraud! Fool me once, shame on you; fool me twice shame on me. I will never return to the Faulkner family of dealerships for anything. I do love the Toyota...now the question becomes: Do I sell the Toyota and buy a Honda from a dealer I know, have dealt with for years and trust completely? If money were no object, I'm sure you have a good idea what my answer is.

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john bowman
Bristol, US
Jul 01, 2011 10:32 pm EDT
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whole set of tires worn out after just 25, 000 miles...want 1/2 reimbursement on new set...NOW, THIS IS GETTING MESSED WITH BAD...NO WAY

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Toyota bait and switch

My husband and I had our 2nd appointment with our salesperson @ Middletown Toyota. We sat down to negotiate a lease agreement for a 2011 Toyota Sienna.

We wanted to offer another monthly payment option for the lease w/ a new down payment. We told him what we wanted; the internet manager then came over after hearing us use his name and told our salesperson that they would match the offer that we had given them. The offer we submitted came to us from another Toyota dealership who we went called to comparison shop. Our salesman WROTE DOWN our aggreement on the lease contract paper and verified with us TWICE that all of the terms were correct. After waiting and handing over a check for the down payment, we told that they weren't sure about our approval for the lease, but they needed us to call the insurance company for our proof of insurance cards. When we finally ended up in the finance person's office she showed us the contract w/the lease terms on it and they had WRITTEN OVER our original agreement. When we became upset the salesman tried to make it seem like we were the ones pulling a fast one and that he never agreed to the original offer we made. The finance girl and our salesman were extremely disrespectful and rude. I absolutely do not recommend Middletown Toyota to anybody. Do not let them bait and switch your contract...review everything!

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Toyota reinbursement

My driver side glass fell and broke for no reason in 2006. My car was parked in the mall, and when I opened my driver's door the glass fell. Now I realized why the glass fell, it was a defective bolt. It was on Toyota's recall list. I sumitted my claim to Toyoto on 10/08/2010. I did everything they asked my to: copy of my invoice, copy of my registration, and bring my car to the dealership for them to double check. Going back and forward with phone calls for at least 5 times, everytime they asked for different documents, they still denied the claim. Everytime we talked on the phone, they always said we have enough information, but a couple weeks later, the claim is denied again. Claim #[protected]. If I do not get this solved, I will call the media and let them help me with my problem.

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just_browsin
, CA
Mar 15, 2011 11:49 pm EDT

Sorry no one is gonna care less. Too much time has passed till you finally REALIZED what u think happened. Did u hire professional to support your claim? Until you do, u have no case. Trust me, everyone at Toyota thinks the same way. Get over it and move on.

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Toyota inappropriate treatment

I ordered a part through a rep within Toyota and they were very helpful, even when it came in I was called that it was there - however, when I went to pick it up the Parts guy ORLANDO, was disgustingly rude. I am a customer and was very nice and saying heres my info, heres what I ordered and when and he treated me like i just ruined his day. Then when he finally gave me the part he charged me double than the price quoted to me. Needless to say I won't be doing business there again.

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Toyota brakes

Brakes - apply the brakes @ 60 miles per hour the car's front end shakes and you feel as if your going to lose control of the auto, went to the Dealer they told me they couldn't replace the brakes without charging me and was told I still had over 80% of the brakes( that the brakes were WARPED ) but my warranty had run out( in other words my breaks were not used that much) so they said the other option was to rotate the rotors and sand the pads I did that and the problem is the same it's a 2007 Camry 6cyl had under 30, 000 miles w/ all the extras. >>> I feel this should be a recall

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Toyota extortion, refusal of sale, refusal of refund

RAV4 Base 4x4 4Cyl with (QV)ExtraValuePackage + (TH)3rd Row Sears + (CF)Carpet Floor

Referred by a friend who was shopping EastCoast at the time, EC gave us an internet quote of 23, 900$ & insisted TWICE that if we came in, we'd get a better quote. So with a good starting quote and the incentive of a better one on top of friendly referal, we rented a car, and drove the family from NY to NJ: Mommy Daddy w/ a 3yr old & 4yr old.

Sure enough, when we get there, everyone seems very friendly. In fact for the most part throughout the entire experience, nobody we dealt w. got nasty, which is a pretty big thumbs up for them on that part. But that certainly doesn't mean they didn't try your usual tricks of the trade, they just do it in a calmer tone and a smile on their face. Their attitude and tone DEFINITELY dimmed considerably after we signed the Buyers Order WorkSheet. So I informed them of our internet quote, & Rolando (salesguy) comes back & agrees we can have it at 23.9K. But we reminded them that we were told we'd get a BETTER quote if we came in, so he went away, came back & again.. 23.9K & says it's a REALLY good price already, stating the internet quote is usually just a teaser to get ppl in, they usually don't honor eQuotes. So we insisted we're here today for a BETTER one & he "jokingly" said "so if I drop 5$ off, will that be a better quote?" & I chuckle along and remind him I'm looking for something reasonable here. He leaves & comes back dropping only 50$. So I asked for something closer to 23.5$. He says he'll throw in 1yr free maintenance @ every 5000/mi. I asked him to show me his invoice price on the car & he replies that knowing the invoice price doesn't matter (& never showed it either). I'm frustrated they're barely budging and said if they agree to 23.7$ (midrange betw MSRP & Invoice) then & I'm sold.He comes back w 28K but only 1 oil change. Yes, I'm a pretty bad bargainer, probably why I hate it and almost never do it, I usually just walk out when I'm not happy w. the 1st price I hear.

He then whips out a referal postcard that gives 100$ each to the referal & the referer asking us to tell our friends to buy from EC also. Rolando also mentions he works ONLY off CustomerSatisfactionIndex (CSI) and does NOT make commission (which is probably a lie). So I mentioned my friend actually referred me but he hasnt bought the car yet, if we can redeem the referal promo. Rolando runs off for the umpteenth time to ask. Returns with a NO, he has to have already purchased. So Rolando brings up a great idea, I could reverse referral my friend & it'd be the same. GREAT IDEA! I'm SOLD! 23.8K -100$ referal bonus = 23.7K ... we begin the Buyers Order Worksheet.

I casually text my friend notifying him of the bonus only to find out he already closed on the deal w Sales-Larry TWO days ago. So I backtrack while Mommy goes over the forms, asking for the referal bonus since he DID buy the car already. Rolando-Off...Rolando-Returns, NO, I MUST have his referal card. Mind you, this is a VERY simplistic postcard w/ no T&Cs nor offer codes on it, nothing, just a plain postcard with one sentence simply stating the 100$ each offer and "Rolando" scribbled in sharpie across the bottom, he has a ton of these (untagged) in his drawer.

So I pleaded, it's a simple card, just fill out my friend's name and we'll call it a day. He refuses, says "the guys" in the back won't allow it, also said 100$ comes out of Larry's pocket & he won't do it. I remind him this is a LEGITIMATE referal & the only reason I contacted EC was b/c he mentioned it, and only came in b/c they offerd better quote in person. Things start getting tense over this 100$(x2) referal promo, and while Mommy is on the phone w Insurance, I'm still back & forth w/ Rolando. At the same time, he's trying to keep the paperwork moving w/ mommy while he argues w me. Rolando insist I STILL have my 100$ as long as I still give it to someone, and ofcourse I said NO, I don't kno anybody else whos anywhere near the market for a car..and to convince them to come to EC (especially after they BARELY budged on the quote)?..

i get on the phone w my friend about the referal and turns out he NEVER even got a referal card! I bring this up and he calls my friend a LIER insisting EVERYONE ALWAYS gets a referal card. NOW, I'm being questioned about the legitimacy of the referal, saying EC MUST have the referal card to kno it's a real referal. So obviously, I remind them I have no idea who Larry is, yet I was able to mention him..and ofcrouse they respond "theres a lot of Larrys". He comes back & forth talking w/ "his guys" and I'm on the phone w. my friend about the referal. Rolando then asks me what car was bought and what name, so I gave it and they looked him up. Rolando comes back "He didn't even pick up his car yet! THAT's why he didn't get his referal card!" (now mind you, they are now ADMITTING he didn't get a referal card...ALSO, mind you, I'm not even in the F&I office yet, but I have a referal card in hand). They're all aggrivated that I won't budge, accusing me of renegotiating, while I remind them that the 100$ was factored in to my decision to buy. At some point they agreed to honor the referal bonus saying my friend will get his 100$ when he comes in to pick up his car (on their word).. and I got 100$ off 23.9K so it's settled. Can you imagine that? they justified my bargain price with NOW substituting it with the referal promo. so I had to REPEAT ..AGAIN (probably at LEAST the 5th time by now) that my decision to buy was INCLUSIVE of this 100$ referal bonus. Much of this is probably out of order because they just kept coming back with SOOOO many excuses just for $100 that they would have otherwise given out easily if they had simply given the postcard to my friend who wouldve have SURELY given it to me.

He goes on to tell me I can give him MY card, and we'll both redeem when he picks up his car. Ofcourse with nothing officially in writing, they can conveniently forget or deny us with some other nonsense made up "rule" AFTER I drive off the LOT. So I work it out w my friend that I'd leave today empty handed and come back with him when he picks up his car to ensure he gets his referal bonus, and I get my 100$ also. This gets them all nervous so "the guys" behind the desk calls me over and lectures me on bickering over so little and being unfair to them (which in perspective, while it's 100$ to me, it's probably less than 15$ in commission to them), and how they'v given me such a great deal and saying I'm accusing them of making empty promises (which I didn't, merely stating that with no official documented promise of $100, anything goes.). So after his little lecture (i guess this is what you have to put up with being in your mid 20s, everyone thinking you're an idiot pushover punk), he said he'll do me another "favor" and he'll put it down in writing that upon pickup of my friend's car, he will be honored 100$ referal bonus and me my 100$ bonus as well and this will be noted at the end of the Paperwork that will be signed in the F&I office. Funny how this "favor" of his is exactly what I've been asking for over the past hour. But ofcourse I don't get my written promise right away, it'll be noted later on which allows them the flexibility of conveniently "forgetting" or have more time to come up w. another excuse while they keep me moving closer to buying this car.

OFF into the F&I room:
we signed a few blank forms (which were pretty harmless, for now), and we get to the arbitration contract. I refused to sign in favor of Arbitration and tossing my rights to sue (as recommended by many carbuying guides) and was told I HAVE to, it's required by Toyota. I insist it's not necessary so the F&I accuses me of being "difficult" and went to talk to someone about the arbitration. He comes back and tells me again, I HAVE TO sign it otherwise we can't go thru with the purchase. so I reluctantly agreed so we can move on. then we stumble upon signature for VIN Windows Etching and I refused knowing it's a notorious optional addon. He casually tells us it's already included in the price of our car, I don't have to pay any extra for it. what he REALLY meant was they had already charged the added 175$ on TOP on my 23.8K$ on my Buyers Worksheet carefully labelled as "THEFT DETERRENT" for 175$ and I couldn't believe I had overlooked that. But it was so carefully hidden, even the 175$charge was typed in under another value that was "XXXXX" out so my eyes musTV thought whatever charge was originally there was waived. I had to reword my question 4 times before I could get him to specifically say I was charged for it. YET STILL, he insisted it's required, and everyone gets charged for it and he can't charge everyone else for it and not me. I asked him to point out to me where the charge was and he directed my attention to the Buyers Worksheet where I clearly point out to HIM that it DOES indeed indicate "(OPTIONAL)". He goes back out saying he needs to talk to someone about it again and finally comes back with Rolando my original Salesguy and this time both of them confronted me and said windows etching is a must and if I don't want to pay for windows etching, then there's nothing they can do, and I can't buy the car. At this point, this is the third time they have told me I MUST or I CANT buy the car, and I'm tired of it. Either they think they're calling my bluff or they're genuinely tired of dealing with me (which I kno was quite some frustration for such little things, but however, they were all little things that they tried to force me into and refused to back off when I said no).. so after 6+hrs with my girlfriend and 2 toddlers, I called it quits in the F&I room. If I'm already having in F&I over windows etching, I don't want to kno what else they'll try once we get down to financing and warranty and everything else. Seems they were trying to take advantage of knowing we're 1st time buyers, young couple w kids, expecting us to be ignorant.

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5:16 pm EST

Toyota sparkplug / ignition coil failure

Incident = On 1/19/11 My 2005 Prius began to shake while driving on surface streets. I pulled over checked the car but saw nothing that would cause the shaking.
I then started the car and began to drive. The shaking started again like an unbalanced washer. I took the car to Hollywood Toyota. Toyota checked the car and indicated that 2 Spark plugs had gone bad and that 2 Ignition coils had shorted out. As a result the engine had carbon deposits and needed extensive cleaning.
I have done all scheduled maintenance to Toyota specification.

As a result i contacted Toyota's offices to voice safety concerns. Were there any other similar reported incidents and do they consider any safety issues. Didn't get a clear answer at all from them. Toyota once again is in denial with Prius problems.

Damage Resulting = Cost was $989.81. I feel that Toyota needs to reimburse me for these repairs. Had this happened on the freeway results could have been different. I complained to Toyota and they have offered me $348.10 off the total work.

Its not just a money issue its a safety issue as well.

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Toyota In-depth Review

Header 1: Overview of Toyota

Toyota is a renowned automobile manufacturer that has been producing high-quality vehicles for decades. With a strong reputation for reliability and innovation, Toyota has become a trusted brand in the automotive industry. Whether you are looking for a compact car, a family-friendly SUV, or a powerful truck, Toyota offers a wide range of vehicles to suit every need and preference.

Header 2: Vehicle Selection and Variety

Toyota boasts an impressive selection of vehicles, catering to various lifestyles and preferences. From compact cars like the Corolla and Camry to spacious SUVs like the RAV4 and Highlander, Toyota offers a diverse range of options. Additionally, Toyota also offers hybrid and electric vehicles, such as the Prius and Mirai, for those seeking eco-friendly alternatives.

Header 3: Quality and Reliability

When it comes to quality and reliability, Toyota sets the bar high. Known for their exceptional build quality and long-lasting performance, Toyota vehicles are designed to withstand the test of time. With rigorous testing and strict quality control measures, Toyota ensures that each vehicle meets the highest standards of reliability, giving customers peace of mind.

Header 4: Performance and Fuel Efficiency

Toyota vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a sporty driving experience or a fuel-efficient daily commuter, Toyota offers a range of engines and drivetrains to suit your needs. With advanced technologies like hybrid powertrains and efficient engines, Toyota vehicles deliver both power and fuel economy.

Header 5: Safety Features and Ratings

Safety is a top priority for Toyota, and their vehicles are equipped with advanced safety features to protect both the driver and passengers. From standard features like airbags and anti-lock brakes to advanced driver-assistance systems like lane departure warning and adaptive cruise control, Toyota vehicles offer comprehensive safety options. Toyota consistently receives high safety ratings from reputable organizations, providing customers with peace of mind on the road.

Header 6: Technology and Connectivity

Toyota stays at the forefront of automotive technology, offering a range of innovative features and connectivity options. From touchscreen infotainment systems to smartphone integration and advanced navigation systems, Toyota vehicles are equipped with the latest technology to enhance the driving experience. Additionally, Toyota offers features like wireless charging and Wi-Fi connectivity to keep you connected on the go.

Header 7: Customer Service and Support

Toyota is committed to providing excellent customer service and support throughout the ownership experience. With a vast network of dealerships and service centers, Toyota ensures that customers have access to reliable maintenance and repair services. Additionally, Toyota offers comprehensive warranties and roadside assistance programs, further enhancing the ownership experience.

Header 8: Pricing and Financing Options

Toyota offers competitive pricing across its vehicle lineup, providing customers with value for their money. Whether you're looking for an affordable compact car or a luxurious SUV, Toyota offers a range of pricing options to suit different budgets. Additionally, Toyota provides flexible financing options and lease programs, making it easier for customers to own their dream vehicle.

Header 9: Environmental Sustainability

As a leader in the automotive industry, Toyota is committed to environmental sustainability. Toyota has made significant strides in developing hybrid and electric vehicles, reducing emissions and promoting eco-friendly transportation. With initiatives like the Toyota Environmental Challenge 2050, Toyota aims to create a sustainable future through innovative technologies and practices.

Header 10: Resale Value and Longevity

Toyota vehicles are known for their excellent resale value and longevity. Thanks to their reputation for reliability and durability, Toyota vehicles retain their value well over time. Whether you plan to sell or trade-in your vehicle in the future, choosing a Toyota ensures that you'll get a good return on your investment.

Header 11: User Reviews and Testimonials

Customer satisfaction is evident in the numerous positive user reviews and testimonials for Toyota vehicles. Many owners praise the reliability, performance, and overall satisfaction they experience with their Toyota vehicles. Reading user reviews and testimonials can provide valuable insights into the ownership experience and help potential buyers make informed decisions.

Header 12: Comparison with Competitors

When comparing Toyota with its competitors, it consistently stands out in terms of reliability, quality, and resale value. Toyota's extensive vehicle lineup, advanced safety features, and fuel-efficient options give it a competitive edge in the market. Additionally, Toyota's commitment to environmental sustainability sets it apart from many competitors.

Header 13: Pros and Cons of Choosing Toyota

Choosing Toyota has numerous advantages, including exceptional reliability, a wide range of vehicle options, and strong resale value. However, it's important to consider individual preferences and needs. Some potential drawbacks may include higher initial costs compared to some competitors and a less sporty driving experience in certain models.

Header 14: Conclusion and Recommendation

In conclusion, Toyota is a reliable and reputable brand that offers a diverse range of vehicles to suit various needs and preferences. With a strong focus on quality, reliability, and innovation, Toyota consistently delivers vehicles that exceed customer expectations. Whether you're looking for a fuel-efficient hybrid, a spacious SUV, or a reliable sedan, Toyota is a brand worth considering.

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