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I am driving a Toyota C-HR CVT plus 1.2, 2017 I believe that my car has a factory fault. I reported it where I bought it at Toyota Gezina after they serviced the car for 15000 km. The car was shaking and showed a warning light saying (reduced engine power visit your dealer) I took it back the following day they told me they don't know what is the matter. I took it back the following weekend they told me it was a small pipe they forgot to fit. They told me if I have a problem with the car, there is no need to take it to Toyota Gezina but I can take it to any Toyota dealer.
I then stopped to take my car to Gezina because I felt that they needed me when I was buying the car now that the car is giving me challenges I must not bring it to them. I took it to Toyota Pretoria north for service. Unfortunately, another time my car had a battery problem after they serviced the car and could realize that the battery has a problem, I took the car to Pretoria North they told me they also don't know what is the challenge with the car. I drove the car and called roadside assistance then they towed it to Mayville Toyota that is where they fitted the battery.
On 20 January 2020, I took the car to Gezina for service and explained the challenge with the car, that the car is shaking, has reduced power, I have to stop by the roadside and restart the car, it also has a rotten like smell. They said it needs the airflow meter and it must be ordered. I waited until I took the car on the 25 February 2020 they fitted the airflow meter but the problem persisted. They told me they need a day and a half to fix the car. I took back the car the following day. The car stayed from Wednesday morning until Saturday morning. The car was still not fixed they told me it needs injectors and they are still waiting for the parts to arrive.
My complaint here is that.
1. The technicians from Toyota have no idea what is the problem with the car they are just speculating.
2. I called My Toyota but they are not assisting with anything they keep on saying we will come back to you and they never came back to me.
3. I received a message from Toyota saying my car is booked for service on the 09/03/2020 for service. When I call the dealer they tell me I must just ignore the message.
4. Driving a Toyota in South Africa is not safe because you cant get help from the dealer and also can't get help from My Toyota.
5. It is for the first time I drive a Toyota but I am really disappointed and regret and don
