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CB Automotive Financing and Insurance Toyota
Toyota

Toyota review: 2024 Toyota Venza ( 1 comment)

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2:31 pm EDT
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I purchased a new 2024 Toyota Venza on 5/3/24. I was given only 1 key-fob for the car. The salesperson said I would receive my new key-fob within 2 months. That never happened. I called the dealership in Homosassa, FL, Village Toyota/Cadillac about the key-fob that was owed to me. I was given a phone number to Toyota Customer Service, [protected]. I called that number spoke to a man named "Chris" on 7/24/24. Chris stated that I should be receiving a letter from the Village Toyota dealership to schedule an appointment to have my new key-fob programmed within 3 to 5 business days. That never happened either. Today, 8/1/24, I called that Toyota Customer Service number again. I spoke to a person named "Enrique". He apologized for all of the numerous calls I had to make and aggravation I was going through. I told him apologies don't cut it with me, just get me my key-fob that came with my new $41,000 Toyota Venza. He put me on hold, then said I could now call the dealership where I bought the Venza, Village Toyota, make an appointment to get the new key-fob programmed. I called Village Toyota service department and spoke to Casey. She knew nothing about any key-fob for me, but said she would check on things with her service manager, then call me back. I still have not heard anything. I have nothing against this dealership, but I have a problem with Toyota's Customer Service. I now know that "Enrique" at Toyota Customer Service is just giving me the run-around treatment. I will never purchase another Toyota product again.

Claimed loss: My 2nd key-fob that was not given to me with the purchase of my new 2024 Toyota Venza.

Desired outcome: I should've received a 2nd key-fob with the purchase of my new 2024 Toyota Venza.

Confidential Information Hidden: This section contains confidential information visible to verified Toyota representatives only. If you are affiliated with Toyota, please claim your business to access these details.

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WhatsTohappen
San Jose, US
1 complaint
2 comments
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Sep 21, 2024 8:34 am EDT

As of 9-21-24, I have still NOT RECEIVED a call, nor have I received the key-fob for that 2024 Venza!

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