Toyota review: Collision center

I had a horrible experience with Toyota collision center. I was forced to pay $ 900 to get estimation for the repair of my car. I was hit by a car from the back & I was at no fault. The right side of the back bumper was broken and the cover of the taillight. I went to the collision center asking for estimation for the repair. Hey told me that they to disassemble the part to know how much the damage is. their estimation was unreliable & the insurance refused to cover the repair so I decided to take the car to another shop .I went to take my car & I was shocked ,my car was 100 pieces even the back door all the parts attached to it & the hanger from outside & inside was completely removed and the electrical coil were hanging even the gear box was removed ,all of these was good and not related to the accident but they disassemble them and they told me if you want us to assemble you have to pay more money.

I handled them my car as one complete part and I was driving it to their shop. I received it in pieces and forced to pay $ 900 or I will not get my car. I had to get a towed car to collect the pieces of my car and take it to another shop. When I asked why they disassemble my car even the parts that has no relation to the accident? they told me it is their job that I have no idea about it. The lady in the collision center were sitting on the small cart laughing & mocking from me & my husband while we are crying & collecting the pieces of the car together with the towed men (by the way we are elderly people). I assume one of my basic rights is to receive the car the same way is was handled to them. I gave them one car as one piece, but I received as 100 pieces & they told me that I have to pay more money to reassemble it. NOT only this, but I was also forced to pay $ 900, or they will not give my car? $ 900 for what? I gave you my car to get an estimate, I received my car in pieces!The damage was not that much, I can't believe. The estimation from the other shop was only $1000 to repair it. But in Toyota collision center their estimation $ 10000 and I have to pay $900 to get my car back without any repair. Plus, I had to stay for 2 hours in the street collecting the pieces of my car while your supervisor and your representative are laughing & mocking of us!