sales and finance
Toyota central of downtown los angeles is by far the worse dealership to purchase or lease a new or pre-owned vehicle. As usual, toyota motors corporation caters to their distributors/dealerships regardless of any wrongdoings as long as they are profitable to the auto-maker and as long as they use tfs-toyota financial services as the number one financial source to get deals approved.in the case of toyota central, they especialize in working with the latino community. Most of their customer base is unable to speak the english language and many of them attempt to purchase a vehicle without a valid driver license. But getting them approve carries a larger cost since toyota central will sell them a new vehicle anywhere from $2, 000 to $5, 000 over msrp-manufactures suggested retail price, and they load the deal, many a times without the customer even knowing, with such extras as service contracts, lojack, and other items. They play to the fact that since these customers are at a disadvantage the chances of the them making a formal complaint are almost nonexistant.
The complaint has been investigated and resolved to the customer’s satisfaction.
toyota is involved in a cover up
Toyota is selling vehicles with faulty problems and they are aware of it! if you buy one and have any kind of large scale problem or potentially large problem they will call it normal and send you away. if they acknowledge the problem by putting it into service it opens up to liability. since hundreds of thousands of customers are sueing them for problems they deny any issues with other customers. buy american right now! if you deal with toyota right it will become a nightmare...
camry 2012 manufacture defect
After 3 years as a loyal repeat buyer of TOYOTA cars, it appears the quality of your vehicles has gone down or my luck has run out and I got a lemon.
On 24th June 2012, I purchased a Camry full option from your Company under lease contract number [protected] at khurais branch in Riyadh from your dealer Abdul Latif Jameel . After I received the car and left the branch on Tuesday 3rd July, I began to experience immediate problems related to the vehicle steering with noisy sound and Km read “11KM” so I called the sales man “Mahmoud” and I informed him at the same time while I suppose to fly next day early morning back to Jordan, so he told me to bring the car back for checkup after I come back.
When I attempted to resolve the issues with the branch on 8th July after I came back and the car meter was 67Km, I was badly treated and deceived by employee Moh’d Mahrous, who merely responded that is an easy problem that will over when I reached the 1000km and he will put some lubrication on the steering component that will solve the issue and he filled the repair agreement with delivery time at 12:00 which is his lunch break time and he filled the KM read as 676 KM instead of 67KM to show it as the first “1000km maintenance” while it’s only 67km and when I came to receive the car he thought that I don’t speak English and he asked the expat expert about the problem and he told him that is a problem in steering parts which is not available currently in the store and then I asked him what is the problem? he replied to me “as I told you before it’s just a small problem that will be over after 1000km and after we have put the lubrication”, so I said to him why you are lying? I need a report with the car status now. So he said I can’t give any report before completing the 1000km read, and then I escalated the case to maintenance manager “ashraf Abdul muati” and I asked him for immediate action. He called me after one day saying that we have solved the problem and we have changed the broken part, so I told him you have to give me a report and he said we can give only invoice so I insist on my right to have a report and he said it’s a lengthy process which requires lawyer approval . I said no problem I will wait and I will not receive the car as per your verbal advice I have a big doubt on the car condition and I suspect a future severe issues and nothing happened till today and I have no car and no response.
I am certain these employees and dealer are not the type of people you want representing your fine company. Moreover, I know that you stand by your vehicles, and the one I purchased is clearly not up to company standards.
I have suffered a great deal of personal hardship, including lost wages and emotional distress, trying to resolve this issue. Please immediately investigate how this has occurred and contact me at your earliest convenience so we can discuss appropriate compensation.
Sincerely,
Ahmed Abdel Elah Abu Omar
ARRAB CIO
Mobile No: +[protected], +[protected]
Note: supporting documents are available.
you are winner
TOYOTA AUTOMOBILES COMPANY
BURNASTON A38/A50, DERYSHIRE
EAST MIDLANDS DE1 9TA UNITED KINGDOM
TEL: +[protected]
Email. [protected]@hotmail.co.za
STAR PRIZE WINNER
This is to inform you that you have won a BRAND NEW TOYOTA CAMMRY 2012 CAR and cash prize of (£2.000, 000.00 GBP). The car comes with a special TOYOTA INSURANCE Cover for one whole year that is till the next promotion. It also comes with a one year warranty and FREE repairs at any TOYOTA AUTOMOBILES depot or service station worldwide. Your Batch No: [protected]/146 and Winning No: 1432 make you as one of the lucky winner in our Charity bonanza.
Please Fill the Information below:
1. Full Name:
2. Full Address:
3. State:
4. Occupation:
5. Age:
6. Sex:
7. Country:
8. Winning Email:
9. Mobile Number:
10. Bank Account Details:
11. Photo ID Proof/Your Recent Picture
Contact your claiming agent
•
Name: Dr. John Patrick
Email: [protected]@hotmail.co.za
Tel: +[protected]
REV.DR. FRANK WILBERT
PRIZE ADMINISTRATOR OF TOYOTA AWARD.
MRS. JESSICA MORGAN ONLINE COORDINATOR.
The complaint has been investigated and resolved to the customer’s satisfaction.
warranty
Toyota "Care" should be renamed to Toyota Doesn't Care... I just traded my 2005 Avalon in for a 2012 Hyundai Azera and won't be looking back.
It's not that the Avalon isn't a good car, but the number of recalls for that model was quite a shock.
It's not that the dealerships won't help you or try to make things right, they do.
It's not that the sales folks won't give you a great deal, if you work with them they will.
But... NEVER, and I mean NEVER count on Toyota Care to do just that - "CARE". They don't care... I was told time and time again by the Toyota Dealer Services (more than one) Departments that Toyota Care NEVER makes things right... Folks, if the date is one day past, you are screwed...
Pre-existing condition? Nope, they will argue that one away from you quick.
What is my beef? Toyota Preowned Warranty (100k miles or 7 years), and Extended LandCar Warranty (100k or 7 years). Pre-existing condition, and NO HELP from Toyota "Care"..
On 6/28/2006, I was happy to purchase a Certified Pre-Owned Toyota Avalon Limited (2005 model). The vehicle was wonderful to drive, extremely comfortable, and the dealership where I purchased the car was great to work with, but unfortunately they were 30 miles from my home. At the point of purchase, my wife and I choose to also purchase a Land Car Extended Warranty through the dealership. The Land Car Warranty was set to expire on 6/26/2012.
In August of 2011, I was told by the company we used for routine maintenance (Toy Car Care - http://toycarcare.com/), that it appeared we had a leak near the VVT recall area. Since my vehicle had been recalled several times, I took it back to the local Toyota Dealership to have it looked at. I had every recall done at the Go Toyota Dealership, and all my regular maintenance done with Toy Car Care.
The folks at Toyota told me they noted oil around the area where the VVT recall had been done, but they said it appeared to be oil FROM the work done at the time of the recall. They explained they could put dye in the oil (and they did), but when I left, they had left me with the impression that this wasn’t a major issue because it was likely that the oil was residue from the earlier work. I did ask about coming back, they said “it’s probably not necessary”. Based on that information, I didn’t come back.
In May 2012, I was again told by Toy Car Care that my vehicle had an active leak. Considering that I have very low mileage, in seven years, the vehicle had less than 80, 000 miles, I’d only been back for my 2nd or possibly 3rd oil change since my August 2011 visit.
I took the vehicle back to the local Toyota Dealership and they told me that they also saw the possible leak, and that they also saw the dye from the earlier application (8 months prior) on the engine, but that they did not know where the leak was coming from, and that they needed me to come back because they’re pressure washer was in use for some remodeling. I asked about the warranty and was informed that my power train warranty had expired the month prior (on 4/25/12).
Since I’d purchased a Land Car Warranty another dealer, I called them, was told to bring the vehicle into the shop, and I did so. At the other dealership they told me that they also saw the leak, but that they’d need to power wash the area, have me drive it some more, and then identify exactly where it was coming from. At this time, they believed (as did I) that the vehicle was under warranty.
Upon my return a week later, they noted the leak location. After a deeper look at the warranty, they found that the Land Car Warranty relied upon the Toyota Certified Pre-owned Warranty (which had expired). They called and pleaded with Toyota Care, and I called and pleaded with Toyota Care to no avail. The person I spoke with (a manager) was rude, uncaring, and quite frankly, a real treat to deal with. My observation (that I now willing share with everyone) is that the name should be Toyota Doesn’t Care.
The Service Manager at the dealership where I bought the car was extremely helpful (as was the technician), but they ultimately referred me back to the local dealership and to the Service Manager at that location. They had been told by Toyota "Care" to get the involvement of a “principle” and a district manager to work with Toyota Care to help me out.
The local dealership service manager was very helpful, and engaged his district leadership. He and his district person did their best, but Toyota Care did not care about the situation, and denied to help. Based on this, the local Toyota dealership said they would cover $1100 of the $2200 repair.
In my experience, while the Toyota service people did their best, and the dealerships tried hard to fight for me, the Toyota “Care” corporate “don’t care” attitude has left me, my family, and everyone I speak with about this, with the feeling that Toyota really doesn’t care about its customers. I had an extended warranty through Toyota, another through Land Car with the dealership where I bought the Avalon, performed all the regular maintenance, brought the vehicle in for every recall, and still was denied assistance for what both Toyota Dealerships described to me as a pre-existing condition with my vehicle (prior to warranty expiration). In every situation where I engaged a dealership for help, the comment came up that Toyota “Care” NEVER helped make a situation right in their experience. This is extremely unfortunate, and is something that the general public would like to know.
Due to our experience with Toyota “Care”, we are no longer life-long Toyota Customers, and at this point have no plans to purchase a Toyota in the future.
fraud
WARNING! BEWARE OF THIS CRAPPY CAR DEALERSHIP: Many Aiken County Citizens have filed numerous lawsuits against This Dealership (among others), who have reportedly been scamming customers into buying thier vehicles, their sales people are also very unprofessional and often stab each other & thier own customers in the back... So watch out and avoid them! Another horrible Car Dealership to avoid: is -Kia of Augusta: Augusta, GA, 30904... They have also been mistreating their own employees & customers..
The complaint has been investigated and resolved to the customer’s satisfaction.
paint peeling
I am very upset with the quality of paint on my black 2011 Camry. You can literally peel it off the grill area if you wanted too. Therefore, next time I wash it, it will only get worse. I thought It started from hail damage, that is not the case. My insurance adjuster said he has seen many Camry's that are doing the same thing. I wish Toyota would step up and do something about it. I took it to the dealership and they said they couldn't warranty the problem. I still have a warranty on it! This will be the last Toyota I ever own! Did I mention it is only 2 years old?!
Make it right TOYOTA!
I bought a leased car from Scott Clark Toyota in Charlotte, N.C. in 2013. The car had 9, 000 miles and looked new, except for a spot on the hood which looked like a rock had hit the car. They painted the hood and I felt ok with the way it looked. Well, this year the hood is starting to rust on top and underneath the hood. Scott Clark Toyota in Charlotte, NC will not stand by their paint work. I found out they out sourced the paint job. They will stand behind the work, so my question was who did the work. They have no records indicating who did the paint job. They will not research or give me any information where I can go directly to the body shop to speak with them. Needless to say no customer service who cares, and no warranty, nor help from SCOTT CLARK TOYOTA IN CHARLOTTE, NORTH CAROLINA. I should not have to jump through hoops to try and find out who painted my car. And we will never buy a another vehicle from SCOTT CLARK TOYOTA OR A TOYOTA PERIOD.
Texas Toyota will try and scam you, and throw additional hidden fees into your contract so that you aren't aware that they are charging you more. They are not honest, and try and rush you out of the office so that you won't notice. Then, when you're reading through your paperwork when you get home and try and talk to them about it, they basically tell you that they are sorry, but you already signed the contract. They sold me a vehicle with 3 major things wrong with it, and it was supposed to be looked over and certified (which is a check on all parts) before it leaves the lot. I purchased an 09 Toyota Camry, which I had previously heard are one of the best cars you can purchase. Thankfully, I purchased a warranty, but not everything is covered on that. When the service dept tried to call the dealership that sold me the car to see if they would cover the additional costs to fix it (mind you I have had the vehicle less than 2 months), they will not return the phone calls. They are shady, and do not have good customer service skills. They do not have the best interest of the customer at heart, and are not willing to be true on their word. I will never purchase a vehicle there again. I guess I should have checked the BBB before purchasing here, and then I would have realized that they have an F rating anyway.
My 2011 Camry has the paint peeling problem too. It first occurs on the hood, ceiling, and is now getting worse. I took my car to the dealer and they said the warranty only covers rust beneath the painting. Then they attempted to convince you that the paint peeling was due to bird drop, tree sap, acid rain, or whatever reason they can think of, then shrug it off.
I suspect that the paint peeling is the either poor quality painting or Toyota's manufacturing defect.
breach of contract
Complaint Description:
Country Hills Toyota in Calgary, Alberta breached signed contract for vehicle purchase
Because of a delay in delivery they provided alternative vehicle and got me to sign a contract with financing information.
I signed this in good faith. That evening I was contacted to re-sign at different amounts I informed finance manager that I would come in to discuss.
The following morning, I stated that the signed contract I had agreed to was the legally binding contract.
Emails were exchange to this matter until June 1, 2012 at 8:53 AM.
At 4:35 PM I was contacted by Country Hills Toyota to pickup my vehicle on Saturday June 2, at 10:00 AM.
When I arrived, they cancelled my existing Registration and proceeded to tell me that I needed to re-sign with different numbers.
When I told them that the valid contract was the one I signed, accepting the new terms and new vehicle the General Manager, told me in front of my children “You have no morals, how can you do this in front of your children, what kind of example are you setting?".
I informed him that that was slanderous and improper for him to say that in front of my children.
Country Hills Toyota refuses to honour the contract and informed me that they had destroyed the said contract with my signatures.
I feel that this is wrong and they should not be able to do business this way.
These guys are crocks they sold me a two year old car for the price of a new one, the car was in an accident also it had a bent rim.
poor service from toyota auto dealership
I purchased a Toyota Kluger Grande from Newtown Toyota in Jan 2011, and sent it in for a 20 000km service. The car was handed back with the following problems: All controls in the car were tampered with; blue tooth connectivity was tampered with and had to be repaired by another workshop; vehicle went in clean, and returned in a filthy condition; and so it goes on.
I notified the Service Manager and he committed to attend to the matter, who did absolutely nothing. I then recieved a call from after service and she confirmed that the matter will be addressed and she would contact me – no response
By comparison I bought a Honda from Honda North- one third the value of my Kluger – the service and attention to detail is absolutely oustanding by comparison to Newtown. As an example- Honda North collects my Honda, services, cleans the car, and returns it to my house.
This is a significant difference to a company that cannot get a service done properly, let alone claening or pick up / returning the vehicle. And notifide the Mnagaement at Newtown, and they did absolutely nothing about it ! Newtown Toyota needs to get some information from Honda North on how things are done.
bad service
don't call back, bad service and doesn't want to help me, the client, to get my almost 4month old hilux fixed, and delivered to me.
Read full complaint and 10 commentssleazy sales tactics
This dealership is too happy to take advantage of an environment where they have no competition. ( no other Toyota dealers ). They are sleezy and cruel.
My wife and I did tons of research to find which vehicle would be most reliable while meeting the needs of our family. After we decided on a Toyota we went into the local dealership to purchase it. We did all price research beforehand so this should have been an easy sale.
We gave Red Deer Toyota a $500.00 deposit, which they explained was refundable, and ordered our new car. We were told to expect a call confirming the deal as well as vehicle arival time within 24 hours. THREE DAYS LATER the dealership called us to confirm that the deal would go through, ( funny it took so long as we were paying cash ) however they could not tell us when the car would come in and we should wait for them to phone us within next 24 hours. FOUR DAYS LATER we decided to call them to see when the car would be in and they told us it would take 3 to 5 weeks give or take a week or two. Obviously this was unacceptable.
In response we decided to search dealerships in Calgary and Edmonton to see if we could find a car to do a dealer transfer, or buy from other dealership if transfer not possible. Found one in less then ten minutes.
I then called Red Deer Toyota to discuss our options of either doing a dealer transfer or getting our deposit back. At the mention of requesting a refund the service manager Neil Mcleod told me that there was no way I could get my deposit back. He then proceeded to tell me that since I live in Red Deer I would want to do my services there, and if I choose to buy my car elsewere and go to Red Deer Toyota for my service work I would receive bad service. Strong arm sales are unethical and do not work with us. This ended any possibility of me buying through them, and I told him so. Despite informing Neil that the deal was now over he continued to argue loudly that I should buy with them, and was even able to, all of a sudden, gaurentee me my car within two days instead of the 3 to 5 weeks they had told me. This also seemed crooked to me. If they could produce the vehicle so quickly why was it OK for them to have us wait over a month before. I guess customers don't matter to them much untill the sale is threatened.
Anyway we told them no and went to Calgary and bought the car we found the same day.
In Calgary we also found out that Red Deer Toyota had added hidden costs in their purchase price.
We have since had numerous dealings with management at Red Deer Toyota to try and get our deposit back. This always ends with them rudly telling us no. Finally we demanded they at least provide copies of the paperwork they had us sign when they took our deposit. No suprise, they won't give us this either.
In the end we contacted Visa who have kindly refunded us the $500.00.
When you buy a vehicle it turns out you need to research the dealerships as much as you do the vehicle! Stay away from Red Deer Toyota!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a customer of Red Deer Toyota Scion for 16 years and have bought 7 vehicles from this dealer ship. The first five were from Russ Joseph and the last two were from Neil Mcleod. I find what you are saying very hard to believe as my experiences with this dealership have been nothing but courteous and professional. I actually had to back out of a deal once and my deposit was refunded without question. They said because they did not incur any costs that I could get this back. Which makes me think that your not telling the whole story. The dealership obviously incurd cost that needed to be recouped.
I would deal with Mr. Mcleod any day of the week and will continue to bring all my business to this dealership.
Its a damn shame that people like you are permitted to make comments on the Internet. Ive always lived by the golden rule "If you don't have nothing nice to say then don't say nothing at all!"
Good post. Nice to hear that Visa refunded the money. I'm minivan shopping and was actually considering going to look at a Sienna they had. Glad I didn't.
clutch is too weak
I purchased a new 2010 toyota tacoma 4x4 4cylinder in 2011. I had to fly to PA to get it (from Houston) becuase there were no 4x4 standard trans. 4 cyl trucks in Houston at the time. Ever since I purchased it i've had problems with the clutch, slipping, the vehicle has no power, it gets terrible gas mileage for a 4 cyl engine. I first reported clutch...
Read full complaintsales and service
If you went to Granville Toyota on Fraser, I am not surprised you had a bad experience. When I went for a new Camry I was really excited about it. I got into some good natured negotiating at first, then the furtther along we got, the more conflicting was the salespersons (EU) promises, to the managers (BM) to the finance office (FY). I bought the car taking their word that they would follow through on what was agreed, but when it came to the day to take delivery, I didn't get accessories I was promised (visor and undercoat), paid a different price because they said freight costs had increased since I ordered the car, and was forced to pay for some theft insurance they said was already on the car. Now I'm not the most loud spoken guy and my English isn't perfect, but I'm NOT STUPID, as they thought i was because they actually tried to convince me undercoat was applied when there was still bare metal in the wheel wells and no sticky black stuff on the underside! Also I really was dumb or was tricked into not getting a copy of the deal sheet the day I signed the deal and left my deposit (only got credit card receipt at that time), but I know they offerered me $700 on a "rewards card" in writing. What was the most insulting thing to me was when I looked at the open file on the finance managers desk, on the original deal sheet I had signed they had the audacity to change the handwritten 700 into a 400! I didnt even say anything about that because i was really in shock they would go so low and was even second guessing myself at the time if it really was 400 or not, and being already frustrated about the other things, I didnt even care about their rewards program(suppose to be like cash on your next purchase). I went along with everything since it was a beautiful day, I just wanted to get out in my new car (Black 2012 v6 Camry SE) and just vowed never to purchase another Toyota again. But after thinking about it and talking to people, I realize it is the dealerships fault and nothing to do with the brand. Should have asked earlier, but everyone I talked to who drove Toyota for a long time(a lot of people), knows of this stores bad reputation for sales and servicing, lying unprofessional and rude staff, unethical pricing "policies" (and many other horror stories, even from insiders!). So unless you want to learn the hard way, what i learned was to goto Regency or Openroad in Richmond, and STAY AWAY FROM GRANVILLE TOYOTA!
The complaint has been investigated and resolved to the customer’s satisfaction.
I would not recommend this dealership at all. The salesperson I dealt with was wonderful and I would give him five stars, but he was let down by his colleagues and bosses.
The Financial Services Manager had very poor business etiquette, poor communication skills, no time management skills, and no respect for customers’ time. She was supposed to send some information to my insurance agent the day before our morning appointment, but an hour before our appointment I called and she told me nothing has been sent yet because the office fax machine was broken. She should have tried to resolve this issue the day before! She did not seem very sure about whether there’s a certain insurance clause in the lease contract and did not offer to confirm or find out more information when I asked. She told me if I was concerned I should just go buy more insurance coverage myself. What’s worse, I made an appointment and showed up at the agreed-upon time, only to find that someone else had cut in front of me. The only thing the Financial Services Manager said to me when I arrived was “I’m with another customer right now”. I found out that this person had an appointment at a later time but showed up at my time slot, so the Financial Services Manager took him in and made me wait instead. I made an appointment, yet I was ignored and left waiting for an hour.
I complained to the General Sales Manager, but he was very defensive. Although he apologized, he was making excuse after excuse. I could not sense any sincerity in his apologies. From his attitude, I could tell that he really didn’t think that making his customers wait and wasting their time is a big deal. Why am I paying so much money to be neglected and brushed aside? So I decided to walk away. I walked into the Financial Service Manager’s office to get my deposit back, and the first thing she said to me was “what’s the problem?” She did not apologize, nor did she look regretful at all.
Both the Financial Services Manager and the General Sales Manager displayed very poor attitude. They talked back, sometimes even very rudely, to my comments. I felt that they simply didn’t think they did anything wrong, or they just didn’t care (“if you want my car, you just wait there until I have time for you” attitude). I tried to communicate this issue to the general manager of the dealership, and was treated very poorly as well. He immediately took the side of his staff and tried to defend them. Our conversation lasted about one minute, and it was one sided as he did not offer to listen to what I had to say, and then he shrugged and walked away. The general manager made it really clear with his attitude that he had more important things to do than listening to customer feedback to make his dealership a better one to increase sales and retain more customers. These people have not the faintest clue what customer service is, and they don’t care.
I would strongly suggest anyone wanting to lease or finance a car to stay far away from Granville Toyota, unless you want to pay big money to be treated like a “nobody”. If you’re not buying an expensive car, I don’t think they care about doing business with you. Save your time and go elsewhere.
First thing is your both foolish for ordering undercoating that is just a big scam and rip off, did you know Toyota's already comes with a corrosion warranty on the body. I agree with complainant the EU sales guy is a lying SOB who should have his sales destroyed. This ### is unethical. I also was promised many items on my new Toyota, Eddie never delivered on any of them only until I kept calling him everyday afterwards and then I complained to Toyota Canada. I received one item out of 4, it was the only one I really cared about. They also tried charging me for Etching that was on the vehicle, I refused to pay for it and didn't even though the vehicle was already etched. That's another scam. Basically if you want to deal with an honest Toyota dealer it isn't Granville Toyota, these guys are very dishonest, if you look at other reviews they have on other sites, You'll see some 5 star excellent all around reviews written by the Sales Management and/or Staff of Granville Toyota, basically writing False Positive Reviews, you can tell it's them by how they name off people in each department of the dealership, only a Sales Employee or Manager would do that. Beware of the ### at Granville Toyota.
Granville Toyota
Fraser street
Vancouver, BC
Canada
Phone: [protected]
http://www.granvilletoyota.com/rewards.html
I also had very bad experience with Granville Toyota. I bought a 2012 Corolla with undercoating last month. It had odour smell even after one & half months. I had talked to the salesman who said it might be because it was new car and they had no facility to absorb the smell. The ODOUR smell was really unbearable and we had to open the windows during driving.
It was mentioned on Granville Toyota website that I can get $25 reward if I complete their survey for the new car. Anyway, they denied to give me $25 reward because they said I had mentioned the odour smell problem in Toyota's survey. I think they are cheater to deny even $25 reward. Did they think I spent lot of money on the odour new car and will tell a lie to exchange for $25 reward? I really lost confidence on Granville Toyota.
deceptive sale
This is really true story. This dealer conned me to test drove a 2011 RAV4 and signed paperwork on the 2011 RAV4. I brought a copy of an quote I received from the dealer of Toyota of Winter Haven via E-mail for a 2012 RAV4 model priced at $22, 189 to negotiate. The dealer final offer me on my E-mail quote is $21950 for 2012 RAV4 model. I accepted the price...
Read full complaint and 1 commentdishonest sales tactics - advertising and selling vehicles equipped with mmt gearbox as automatic
In 2008, Toyota Egypt advertised its new Corolla as an automatic vehicle with a 140hp in local newspapers. My father booked a Corolla in 2009, after a chat with one of the salesmen in its dealership in Centre Town (and not a distributor), who neglected to mention that the makes and models from 2008 are equipped with MMT gearboxes. He was also handed a specs sheet which clearly state that the cars are equipped with an automatic transmission - there was no mention of MMT (which is a manual gear), and the book of the sale also indicated it was an automatic. Little did he know at the time of the horror stories this new transmission comes with.
Being one of around 6000 new owners of the corollas equipped with MMT gearboxes, he was baffled as to the symptoms he experienced with his new automatic car. Complaints were filed against Toyota by many owners to consumers protection in Egypt, the only action that was taken was to oblige the dealer to fix the problem. The fix (loosely speaking) was an update to the computer that controls shifting, to make it quicker in order not to mask the shift-shrugging, now the gear shifts from first to 4th before the speed even exceeds 60km/hr, leaving the driver vulnerable to hazards incase of slowly making a u-turn or any turn and trying to accelerate to join traffic and avoid getting bumped from behind. Needless to say that the updates to the gearbox made the car even worse, the resale value of the vehicle is next to nil.
In late 2010, the dealer abandoned this magnificent gearbox, and stated importing newer models with a full automatic gearbox, leaving the 6000 doped hopeless owners stranded.
I had posted inquiries in other sites in the past as to the possibility of changing the gearbox completely to an automatic one, to date I had received no response. Having been shopping for a car myself nowadays, I had scratched Toyota off my list due to the case above, and the indifferent attitude I had witnessed first hand when talking to a service manager and a sales person about the problem.
Sherif Zakaria ([protected]@yahoo.com)
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you for your information concerning the Toyota MMT gearbox. I purchased a Toyota Aygo MMT for my wife in 2006. Endless problems since, mainly concerning ingress of water and other issues. All satisfactorily sorted so no problems there. I have just put the vehicle in for it's annual service and have been informed that the clutch assembly needs replacing. By the time this is sorted it will cost me well in excess of £800. I appreciate the car is now 10 years old so I would expect additional expenses BUT my wife drives only about 700 miles (1000 km) per annum. A new clutch assembly after 12000 miles! Realy? Apparently according to the dealer it is my wife's fault for not driving the car "like a manual" so I have no redress other than to pay up and never touch Toyota again. IF the car should be driven as if a manual and not as a fully automatic, this fact should have been made very clear to me when it was sold. I would then have purchased a conventional drive Aygo or have made sure that my wife adopted a different driving style. To say that I am hacked off with my local dealership and Toyota in general would be an understatement right now, particularly as my research backs up the fact that MMT gearboxes are not a good choice of drive.
Thank you for the info on Toyota with mmtgearbox.i have been having problems with my Toyota corolla verso 2005 I bought for my wife. The main problem is on the clustered brake when the car entered neutral.please kindly help me with more information.thank you
Stay away from Toyota and especially MMT ( sold as automatic transmission. They are total garbage. These "automatic transmissions are not automatic. They are actual manual transmission with a clucth, like any manual trnasmission, which wears. Replacing this clutch is an expense that automatic transmission do not have. The "automatic" part, which they use to mislead buyers are actually actuactors that do the shift and clucth jobs that normally a drive would do. Adding on parts that fail to a manual transmission. So, I would say all or nearly 95% of all MMT owners have problems, worldwide.
I believe that out of good faith toyota should replace these transmission with true automatic transmissions.
I bought a Toyota Auris with an MMt gearbox in November 2009 and under the impression that it was an automatic from the salesman, which it is not.! .!At the onset there was a worldwide recall with parts of the software and the brakes had to be replaced Four and a half years later, problems with the MMT surfaced whereby it would slip of the drive position into neutral without warning, causing me all manner of problems on the road, especially with safety and reliability.
Toyota have never replied to my letters of concern, These MMT gearboxes have been historically problematic and hugely expensive to repair. My car had to be repaired recently and cost me £2, 150.00.It was less than 5 years old with 54, 000 miles on the clock.The replacement parts are only guaranteed for one year.! My advice therefore is to avoid these MMt gearboxes at any costs. It was/is a bad engine design for which Toyota will not accept any responsibility and my only recourse is now to take legal action.(Essex)
Even if you have had the repair done please could you report to DVSA. I have posted on a different forum my current state of play with Toyota (below) which may be of some help.
I have just joined this forum to gather information that I am presenting to the DVSA regarding the MMT Gearbox fault.
I am the owner of a Toyota Verso Corolla 54 reg. Back in May this year I was driving my car home when I was turning into a new road my car had popped into and remained stuck in neutral, with the car being positioned halfway into the road. I tried and tried again to get the car going, including restarting the engine several times until after a few minutes the car managed to get in gear. Within a minute or two at the next junction the same thing happened again and AGAIN whilst I was moving along the road. Luckily for me it was just before the school run so the roads were not so busy.
Anyway, this issue has been documented in other posts on the forum so I am definitely not the only person to experience this. I also believe it affects several vehicles, not just the Corolla Verso.
The next day I took the car to a Toyota garage to see if they could diagnose and resolve the issue. They charged me £95 for diagnostics and came back with the following fault:
"CO full diag and found P0810 recorded in system. Followed diag process and concluded reqs mechanical repair. New clutch, actuator and ECU. 7.2hours"
I will try and be brief with what followed on from here so I can get onto the main purpose of my post:
I looked up this issue on the forum and found that there was a Customer Satisfaction Survrey for this very fault as well as subsequent technical bulletins. It seems like there CSC was a soft recall that I believe should have been a hard recall on the fault. What happened to me was dangerous and there have been cases I have read on the forums/internet of this even happening whilst driving on the motorway.
I contacted Toyota Customer Relations to ascertain whether the CSC was carried out on the vehicle as well as the technical bulletin. Indeed the CSC was carried out on my vehicle to resolve this very issue yet a mere 30, 000 miles later the fault appears, perhaps for the first time on this vehicle.
Toyota refused to rectify the situation free of charge...no surprises. Basically they said the Customer Service Campaign was done way back in 2009 and they would only provide a warrenty on the work till 2012.
I then decided to pursue this further by reporting what I consider to be a dangerous fault to DVSA who have so far been most sympathetic. In normal circumstances vehicle age would be an issue but thier concern is that this particular fault has nothing to do with the age of the vehicle, especially as the parts involved were replaced back in 2009. Toyota responded to the DVSAs enquiries by stating that I "may" have had warnings that this issue would occur and that I would have had time to take it the garage to resolve and as such cannot be classed as a sudden dangerous issue. There was no warning lights and I am not sure how you could be warned that your gearbox will pop in and get stuck in neutral all of a sudden.
Unsatisfied with Toyota's response, the DVSA have sent in followup questions which has now lead to Toyota making contact with me to get my vehicle in for inspection. This has yet to be arranged. I rang the DVSA and they confirmed that I should agree to this being done.
Now to the purpose of my post. This MMT issue has been going on for many years now and there are significant number of people affected by it, many of whom will have since had their car either repaired, sold on or scrapped, etc. If anybody has experienced this issue could I encourage you to contact DVSA as it seems like they are finally taking this issue very seriously. The more genuine evidence we have on this the more likely it will be that Toyota will be forced to do what they should have morally done along time ago.
The fact the vehicle has had the Customer Satisfaction Campaign carried out and still experience the same issue is of concern.
Please feel free to post your experiences here too and I will pass them onto the gentleman I am in contact with at the DVSA.
If you are reading this line, I thank you for your time.
Simon
DVSA website to report serious safety defect: https://www.gov.uk/vehicle-recalls-and-faults/report-a-serious-safety-defect
PS I have attached the relevant Customer Satisfaction Survey and Technical Bulletins here. These documents I have obtained through other postings on this forum
Thank you so much for the time you've taken to put this together. My vehicle is at the mechanic from yesterday and it's a different mechanic because earlier on this year I replaced my clutch at a different gearbox specialist. I took the cat to the specialist yesterday and he refused to work on the car and says it's an electrical problem. My car slips into neutral while driving and stays there for a while and you have to switch it off and maybe after 30 minutes it will start driving again. I'm in south Africa and my email address is kgomotsojmolefe@gmail.com please keep me posted if Toyota decides to recall these mmt transmissions. Thanks.
I own a 1.3 petrol 2006 Toyota Yaris with the MMT (semi-auto) transmission fitted. The car has done 40, 000miles now and the transmission just gets worse unfortunately which is a shame as it spoils an otherwise solid car. I wish I had shopped around and bought a manual Yaris now. I have looked into it and have heard that the system needs to be reprogrammed to improve gear change as the parts wear in/out, this is done via an ECU reset followed by a drive out in order for it to learn your driving style! hmm. The other fix I have heard is to replace ECU and Actuator which can cost £900- £1, 500! This is supposed to correct the problem for a time but some have reported reoccurring problems. Not great news and hard to believe Toyota are so set on pushing these MMT transmissions forward instead of switching back to full auto and standard manual options. (West Yorkshire)
Absolutely gutted bought an Auris under the pretense it was an automatic seemed alright on test drive round industrial site but now roundabouts junctions almost every form of driving leaves u wondering when ur going to be left without power, girlfriend who I mainly bought it for loves it I however have learned to hate it within a day, hate myself for not reading reviews before purchase they all hit the nail on the head, I feel like I'm driving round like a granny :'(
I have read this and other reviews, as I am thinking of getting a Auris with this MMT gearbox. Having taken on the facts I am now convinced to stay clear of the Toyota's MMT gearbox. My choices were, Peugeot 307, Mazda3 and Toyota Auris, the latter is ruled out.
I shall continue investigating the other make/models.
Thank you all for your comments.
Alan Kempthorne (East Sussex)
winners selected on the toyota automobiles company limited
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first of all im not complaining for what im seeing today to my email address that. indicate that i win a brand new toyota camry 2009 model car w/ 500, 000.00 gbp cash. i want to make clear if is it true or some kind of scam? please give me feedback if this is true or not.
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I agree with you. Right Toyota is the worse dealership one could ever go. My situation is devastating. I was planning on returning to Canada because of the new job and went in to trade back both of my vehicles, both financed through Toyota. I did my homework and wasn't planning on purchasing anything in exchange. They pulled out a financial manager and...
Read full complaintmaintenance package
Maintenance package with oil change. When I purchased my new car, I also purchased their "maintenance free" oil changes and tire rotations. You would think when they have the hood open if there was something else wrong with the car they would tell you. Well this is not the case. They are not "pro-active" about anything. I guess they are too busy to look...
Read full complaintmisrepresentation on defective product
Toyota SA & Imperial Toyota Strydom Park agreed to settle the vehicle and pay toward a vehicle of my choice, new or used. As I purchase other vehicle, they reneged on their offer, changing the terms to the purchase of a brand new vehicle through them only - making money off me again, after costing me over R200, 000 at the time. Misrepresenting themselves for the second time!
After 11 jobs over 4 years and a catastrophic failure to the gearbox and clutch, my husband and I investigated the history of the vehicle (which was at 60, 000km at time of purchase). It is unfortunate that we had to become Private Investigators to get to the bottom of this and that Toyota are so nonchalant in the manner in which they have disregarded me. I would like to point out that at least one of the Bulletins around this MMT defect is still valid, making it a current issue.
A worldwide recall was conducted on the Toyota Corolla Verso MMT due to a manufacture defect. Imperial Toyota Strydompark performed a warranty claim "repair" against this bulletin 3 months before selling the vehicle to me and did not disclose the manufacture defect. 11 Jobs couldn't fix the car, but I must just deal with it?
The Verson MMT were recalled in the US and replaced with a manual version, due to Toyota being unable to repair the problem - why has this not happened in South Africa and why have I had to foot the bill for their "dud" vehicle?
customer service
The individuals working at the service deapartment are non helpful. I recently had service done to my car and the rep "James" was acting as if he was doing me a favor for having my vehicle serviced there. The place appearance is not well and the attitude of the individuals behind the counter is terrible. I came in to pick up my vehicle which I dropped off 3 1/2 hrs earlier. The individual at the "cashier" booth told me it was not ready. This place SUCKS. The paper mat was still in the car when I picked it up. The worst experience and I would never go back to this Service location or ever buy a car at this dealership.
The complaint has been investigated and resolved to the customer’s satisfaction.
no customer service skills! When you call you are on hold for 5-8 minutes! I'm always waiting for a call back and yes, we are doing them a favor by spending our hard earned money there. The sales people are pushy and the finance department was shady! I would NEVER refer anyone here for anything!
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