CB Department Stores T.J. Maxx Complaints #422-441

T.J. Maxx review: problems with returning items. ( 1 comment)

Reviewer82718 of Lincoln, US

Feb 03, 2016 3:48 pm UTC

On Feb 3 2016 I went to this store to return 5 items.2 Nike Destroyer M65, one Nike running shell, 1Under Armour Ayton pants and The North Face Mens Jacket.The lady took this jacket to scan and she called 2 Managers Kate and Temur to check on them. The jacket was $29. It took them about 15 minutes to scan the items and they came to me and told me that the price and tags don't match any of the jackets I bought.I was standing there and I forgot to mention that two of the jackets were the same, and they have the same barcode on the receipts and the tags. One of them went on clearance for $69 another one went for $49 because I bought it one week later.I shopped at Tj maxx for 20 years and NOBODY EVER TREATED ME LIKE THAT. I WAS TREATED LIKE A CRIMINAL WHO CAME TO THE STORE WITH FAKE TAGS.
THE BOTH OF THE MANAGERS WERE VERY RUDE. I FELT LIKE I WAS DISCRIMINATED AND HUMILIATED. I WAS SO ANGRY AND I TOOK MY STUFF AND WENT TO
ANOTHER TJMAXX STORE WHERE THE MANAGER SCANNED THE ITEMS AND SAID OK TO MY RETURN.MY QUESTION IS HOW AND WHY ARE KATE AND TAMUR ARE THE MANAGERS IN THAT STORE.THEY SHOULD APOLOGIZE TO ME AND SHOULD BE FIRED OR RETRAINED. THEY SHOULD BE TAUGHT HOW TO HANDLE PEOPLE LIKE ME WHO DIDN'T DO ANYTHING WRONG. I JUST WANTED TORETURN THE ITEMS I DIDN'T WANT TO KEEP.

1 comments

Add a comment

Wine Is Good

749 comments

Wine Is Good of US

May 16, 2016 8:21 am UTC

It is possible the items in question were the same brand but different models than what were showing in their systems.As I explained to another poster, not all chain stores carry the same product. If your return scanned in their system as a different product, then they are right to question it. I am darn near positive they were not insinuating that you were a criminal. I firmly believe that all returns should be done at the store in which you buy it. It would save so much of this type of aggravation. People think a store with a name should carry all the same stuff and can't understand when they don't ad any issues are automatically labeled bad customer service. Honestly though, would you be willing to lose money on something you did not sell?

T.J. Maxx - store policies 31

Resolved

T.J. Maxx - bad employer 15

Resolved

T.J. Maxx - lied about return policy 11

Resolved

T.J. Maxx - declined checks 16

T.J. Maxx - stealing 21

Resolved

T.J. Maxx - Merchandise return

T.J. Maxx - customer service

T.J. Maxx - online shopping 1

T.J. Maxx - I am complaining about clearance price item

T.J. Maxx - shady practices-poor customer service

Resolved

View all T.J. Maxx reviews and complaints

T.J. Maxx Contacts

T.J. Maxx phone numbers

+1 (508) 390-1000

Click up if you have successfully reached T.J. Maxx by calling +1 (508) 390-1000 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +1 (508) 390-1000 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +1 (508) 390-1000 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +1 (508) 390-1000 phone number

+1 (800) 926-6299

Click up if you have successfully reached T.J. Maxx by calling +1 (800) 926-6299 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +1 (800) 926-6299 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +1 (800) 926-6299 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +1 (800) 926-6299 phone number

Customer Service

+44 192 347 3561

Click up if you have successfully reached T.J. Maxx by calling +44 192 347 3561 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +44 192 347 3561 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +44 192 347 3561 phone number 1 1 users reported that they have UNsuccessfully reached T.J. Maxx by calling +44 192 347 3561 phone number

United Kingdom

+61 130 076 8913

Click up if you have successfully reached T.J. Maxx by calling +61 130 076 8913 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +61 130 076 8913 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +61 130 076 8913 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +61 130 076 8913 phone number

Australia

+43 19 287 669

Click up if you have successfully reached T.J. Maxx by calling +43 19 287 669 phone number 1 1 users reported that they have successfully reached T.J. Maxx by calling +43 19 287 669 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +43 19 287 669 phone number 1 1 users reported that they have UNsuccessfully reached T.J. Maxx by calling +43 19 287 669 phone number

Austria

+49 21 188 223 267

Click up if you have successfully reached T.J. Maxx by calling +49 21 188 223 267 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +49 21 188 223 267 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +49 21 188 223 267 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +49 21 188 223 267 phone number

Germany

+353 12 476 126

Click up if you have successfully reached T.J. Maxx by calling +353 12 476 126 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +353 12 476 126 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +353 12 476 126 phone number 1 1 users reported that they have UNsuccessfully reached T.J. Maxx by calling +353 12 476 126 phone number

Ireland

+31 107 114 866

Click up if you have successfully reached T.J. Maxx by calling +31 107 114 866 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +31 107 114 866 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +31 107 114 866 phone number 1 1 users reported that they have UNsuccessfully reached T.J. Maxx by calling +31 107 114 866 phone number

Netherlands

+48 225 510 727

Click up if you have successfully reached T.J. Maxx by calling +48 225 510 727 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +48 225 510 727 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +48 225 510 727 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +48 225 510 727 phone number

Poland

+1 (833) 888-0776

Click up if you have successfully reached T.J. Maxx by calling +1 (833) 888-0776 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +1 (833) 888-0776 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +1 (833) 888-0776 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +1 (833) 888-0776 phone number

More phone numbers

T.J. Maxx emails

customerservice@tjx.com

100%
Confidence score: 100%

Support

T.J. Maxx address

770 Cochituate Road, Framingham, New York, 01701, United States

T.J. Maxx social media
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 13, 2026
View all T.J. Maxx contacts