CB Department Stores T.J. Maxx Complaints #102-121

T.J. Maxx review: Improper deactivation of alarm tag

Ana21 of Shelton, US

Jul 22, 2021 2:52 pm UTC

I went to the store on Bridgeport Ave, in Shelton, CT today. While my shopping experience was mostly pleasant (friendly cashier and dressing room attendant, found everything I wanted to buy) there was an uncomfortable situation needing attention.
Please have all the cashiers have proper training on how to properly deactivate and visually scan for magnetic alarm tags sewn into any high end clothing items. In my case the magnetic tag on the Loft jumpsuit set off the alarm as I was exiting.
I went back to the counter where the clerk checked and claimed she did not see any tag. Another salesclerk approached us and asked to see the outside of my purse. She told me sometimes expensive handbags have an alarm tag sewn into the fabric. However, this was not the case for my purse.
I left the store again, and the alarm went off one more time. Both ladies told me I could leave. However, this incident bothered me, so I scanned the clothing item myself and saw it contained the sewn in magnetic tag and re entered the Tjmaxx store after I went grocery shopping across the plaza.
I bring this to your attention because this incident could've been avoided and my time spared. I felt I should go back to clarify the situation and to have the magnetic tag properly deactivated. This would not have been the case if it was done properly the first time. Also, since incidents are caught on camera, I would not want to be mistakenly profiled for engaging in theft.
Please train your staff to thoroughly scan higher end products for any hidden or sewn magnetic devices to avoid an future
unpleasantries for any shopper.

Desired outcome: staff training

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+1 (508) 390-1000

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+1 (800) 926-6299

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+44 192 347 3561

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United Kingdom

+61 130 076 8913

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+43 19 287 669

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+49 21 188 223 267

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+353 12 476 126

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+31 107 114 866

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Netherlands

+48 225 510 727

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+1 (833) 888-0776

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T.J. Maxx emails

customerservice@tjx.com

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770 Cochituate Road, Framingham, New York, 01701, United States

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