I took my car in for a oil change, and they said I needed new radiator hoses, coolant flush, new tires, transmission flush, thermostat. They said the transmission fluid was so bad they didn't know if they should do it but they would. I had them fix the hoses and coolant flush. Now a year later I had to shell out another $500.00 to have this fixed because they never fixed the problem. When I called corporate office they got me the district manager and basically he said not there problem because I didn't take it back there and it only has a warranty of 12, 000 miles and I was at 13, 000. When I took my car to a transmission place and had it checked out, they said they don't know what tires plus was talking about that my car was fine. I also had to get new tires that day because my 50, 000 mile tires only made it to 19, 000. I asked tires plus how can this be, they told me I must be a hard driver. If i was to call the tire company I could do that. So I did they said they would be happy to replace the tires if I would just go back and have tires plus send in one of the tires. When I went back to tires plus they said they would not do that. I addresses all these issues with the corporate office, they did not care he was so busy trying not to take the blame rather having concern on what tires plus was trying to do to people. I WILL NEVER GO BACK!
I purchased 4 new tires for my 2005 Cadillac STS some months ago. Their are two different tire sizes that are required i.e different sizes for front and rear. At the time I also purchased the road hazard package which includes rotation, balance, etc. in addition to lifetime alignment. Every 5k miles I brought the vehicle in for an oil change with the instruction to check the alignment; never assuming that I also had to instruct the technician to balance the tires.
After approx. 20k miles on the new tires I began to hear significant road noise. I took the car in to the local Tires Plus store and discovered the front tires were beginning to "cup". I asked to have the alignment checked and inquired as to whether they had been balancing the tires previously. I was told no because I hadn't given those instructions. My reply was that I never left instructions to "up-sell" me on other services but the store management hadn't been reluctant to do so. It seems to me that your store would maintain a history and perform a simple tire balance as a routine part of alignments and tire checks.
As a result of this exchange I decided to seek replacement tires elsewhere and discovered that the Tires Plus technicians had originally installed the tires I purchased incorrectly. That is, they installed the larger size tires on the front and smaller on the back...opposite to the manufacturer's specifications. I have returned for oil changes and alignment five subsequent times and the mix up with the tires was never noticed.
After I brought this to the attention of the store manager, he offered to replace the two tires that were ruined. That promise was made three weeks ago and I still have not received any new tires. Even if I get the new tires, I'll have one new set and one set that will need replacing in a few thousand miles.
In addition to the tire fiasco, I've been advised to have replacement parts installed that when I checked with other auto technicians, discovered were not needed.
Regardless of how your company handles my tire problem, you have soured a previously good customer. Your store's reputation is suspect in my view and I will not hesitate to inform others of my feelings
I took my SUV to this location to have 4 new tires put on. I paid to have all four wheels balanced and a alighment. When I headed out to the expressway I noticed that the front wheels were shaking and this persisted. When I called I was assured that the wheels had been balanced and front end aligned and that the skaking had nothing to do with this. I took it back and they kept the car for a full day. They re balanced the tires. I left and the same condition existed. I took the vehical into the dealership where I had originally purchased the SUV and they examined the vehical. The first thing they pointed out the no one had balanced the tires as the weights were more than two years or older. The dealership did a new balance and the problem was fixed. I contacted Tires Plus and the instantly offered to refund my balance expense at the dealership. As I have come to find out that this is standard operating procedure at Tires Plus that they bill you for services that are not performed. Shame on them and I hope by reading this that shop elswhere.
When I bought a set of tires last winter from Tires Plus in Omaha NE, I was told that they would put my snow tires on every winter at no charge. I made an appointment in advance for 10am this morning. When I dropped my car off I was told that they were backed up and it could be a couple of hours before they would have the work completed. It is now over 4 hours later and when I called I was told that my tires are considered low profile and they will try to have the tires on in another hour.This is really poor customer service and I am now having buyers remorse. I referred two friends to them this year who purchased tires. I will not do it again.
I went for an alignment & wheel balance. I had a coupon for $20 off alignment and $15 off wheel balance. With the discount included, the total price I was quoted was at about $91, so I thought it was a pretty nice deal. I agreed to this price and was told this would only take about 90 minutes. Hence, I decided I could wait by taking a stroll at a nearby strip mall.About 40 minutes later I get a call on my cell from the mechanic trying to pitch me to buy new rear tires. I tell him, "I know my tires are a bit worn but I am not in the financial position right now to get new tires". He tries a few ways to get me to replace them, I simply tell him, no thanks.
Another 30 minutes later I am called up again and told I need to replace the tie rod on the right tire, which would cost me an additional $200!!!. "It's just too old and rusty that we can't do the alignment if we do not replace it", the mechanic tells me. Ok, all I planned to spend money on today was to get a wheel balance & alignment. I am not in the financial position to get anything else done. I was ready to just tell them - "Stop. Just charge me what you've done so far and I'm outta here." ... Frustrated, I walk back to the shop and have them show me what exactly they doing.
The mechanic shows me the needed rod replacement. Still unhappy, but with my car tires already out, I feel compelled to just let them finish. So I waited a total of nearly 4 HOURS to get the alignment & balance done and tie rod replaced.
I was initially quoted $275 for the tie rod + labor. On top of that was the $91 for wheel balance & alignment. I felt screwed over & did not hesitate to show my dissatisfaction. My entire bill then was lowered to a total of $242. STILL it was a LOT more than what I initially planned to spend that day.
It's almost closing time by the time my car is done. I pay my due and drive away. ... ONLY to discover a few miles down the road that my car's alignment did not seem to have been aligned at all!!! It still veered to the right as much as it did before!!!
I am not just dissatisfied. I am PISSED OFF at the utterly poor service this shop offers. Guaranteed I will NOT be a repeat customer and will advise everyone I know to avoid this shop at all costs. For a job that is so standard, their service is beyond dissatisfying!!!
On August 6th 2009 I purchased 4 New tires from Tires Plus. I purchased Road Hazard Warranty and lifetime balance at an additional cost of about 14.00 per tire.
6 months later when I went to get them re-balanced, they claim they had no record of my paying for lifetime balance or road hazard warranty.
Since everything went into the computer, I feel they are lying. My opinion is they do this regularly and I hope that if this is so, others will come forward.
My biggest mistake is losing track of my receipts. I have searched high and lo for them but cannot find them but I definitely paid for those extras.
Well, Let me say this, when you have a small leak and need an overflow tank, be careful. Why? my car was driven around after 3 1/2 hours without even the clips on the hoses and coolant was spraying ALL OVER THE ENGINE.. speaking of which, I dont even think they put beamer coolant as paid for and discussed, because after that, just a simple water filler...now thats not a correctly done tank flush and refill...
Hey it gets better, cabin air filter- top of the line with charcoal in it- YEAH RIGHT, opende dup the cabin air filter compartment and the cheapest filter, NOT charcoal, was inserted and the entire area was clogged with leaves and whatever else from over 8 years- They did not even remove the debris, left the lines clogged and put in a chinsy filter, NOT THE ONE THAT WOUDL COST ABOUT 39 RETAIL 49 there, but a 5 dollar filter, and so on... Lets go a step further- an air filter, how about not putting the hoses connected back on the clip and breaking one in half..YES thats right.. but the worst, to do preventative, and to hve neglegence of not clipping radiator hoses so that a car is spraying coolant all over it .. imagine if i did not know about cars, i would have made it 2 blocks and been on the side of the road... Ironically when asking about a fluch of the tran system and fluid repalce, i was TOLD NEVER ON A BMW, well guess what- YES it is recoomended for scheduled maintenance at 100K, IM at 96K. I am disappointed- what a disrespectful insult down to teh incomplete work that could have severely DAMAGED my car, when doing preventative.. and moreso, AN OUTRIGHT LIE, about a charcoal cabin filter- and 2 days of repairs deciding i will let them do it, as it was 10 bucks more than buying the good filter myself and putting it in, which takes all of 20 seconds..SCAM- to say to charge 49 bucks for the best filter and to throw in the chepaest and noteven clean the area..well? so, i paid tires plus because i have a credit card there, and now, i will be paying BMW to check the system, the broken line from the air filter, and why now my car IS NOT running great when it was running FANTASTIC. Lets go further, i was there 2 days in a row, 2nd day calling first to make sure parts arrived- well...the reason i was there for FOUR HOURS, was supposedly the waiting for parts??? another LIE, the parts were not there... I have a feeling BMW will be flushing my system AGAIN and replacing it with BMW fluid, or course which is 2495 a gallon, and i was charge dfor 2 to see the coolant all over my engine- which REALLY LOOKED LIKE WATER... in fact, what was blowing all over my engine from clips not reattached left absolutely not one spot of coolant color on the ground..hmmmmm ok 4995 for a tp of the line filter- and seeing the cheapest and all the area not even cleaned out-hmmmmm makes me wonder what else they did..I am mad, I am doing 100% preventative to my car to upkeep it, and getting lied to and having to worry that by upkeeping my car, thattires plus could have damaged it severely..I am calling them tomorrow, and also calling the credit card company to discuss what they did and the charges, at most minimal, if i see it is not 100% bmw coolant in my car, and of course the filter issue, I am disputing the charges and I am reporting to the state.
the mistake of the clips ok, I am empathetic, but the outright LIE about which part would be installed, I AM ANGRY AND WAS SCAMMED OVER THAT
I had a new AC sysytem installed on my 2002 Chevy S-10 for the sum of $806.00. Two weeks after the install I returned to the Tires Plus center with concerns of a loud knocking noise. I was told that it was not my (New) compressor, it was my belt tensioner. This visit was not doccumented by means of a work order, they simply came out to the parking lot, opended my hood and and made the diagnosis.
I returned to Tires Plus a year later to have a front tire replaced and asked to have the "Knocking" noise looked at again. This time it was doccumented. Again, I was told it was the tensioner.
Well time has past (2.5 years) and my AC finally quit again. The knocking noise is much louder now.
After to returning to Tires Plus today I was told it would be $120.00 to diagnose (not to fix) my AC sytem. The mechanic said that the knocking noise is coming from the compressor. Since I waited "So Long" to have it looked at, they could not warranty the part.
In hindsight... the "New" compressor was bad from the start. Sure the compressor was working (cooling), but it was just a matter of time before it failed completely. I think they new all along that the compressor could have been bad and they just put me off and put me off and now that it has failed. It has been too long to warrant a warranty.
Bottom Line. Make sure that all work or complaints are doccumented in their system. Do not trust their diagnosis and get a second opinion.
Simple shock replacement turns into them wanting to do $1500.00 in work. Telling me parts need replaced when I know they've been replaced already. Telling me they'll be done in 30 min. here I sit 2 hours later.
Its bad when you're typing a complaint when you're sitting in the waiting area! This place is worthless. Fat lazy workers. Nothing better then watching them lolly gag in front of the car while the parts are sitting on the bench next to them.
He guy that tells me 30 min and gave the original quote is no where to be seen. Great customer service ###.
They charge $20 for a service that you get anyway...
This does not make any sense, how do these people sleep at night, knowing they are ripping people off. The mechanics check out your car thoroughly even if you don't purchase the tpvi...
Dont go to tires plus
Mechanics are on commission, they get paid when you spend money so naturally they are looking for faults with your vehicle and trust me they will let you know when something is wrong and even sometimes when there is nothing wrong with your car.
Again... Dont go to tires plus,
You will get ripped off one way or another.
I had to get my car towed from the highway for over heating. Closest place was Tires Plus. I told them them the problem appeared to from a leaky radiator. They confirmed that was the problem and gave me an estimate of $700.00, $400.00 for radiator installed plus $150.00 to flush system and $150.00 to replace a $6.00 thermostat. While I was waiting I was calling around for comps and prices ranged from $250.00 to $450.00, The $450.00 estimate happened to be another Tires Plus. When I told them I couldn't go for the price and was going to take my truck elsewhere they demanded $74.00 for the estimate, when I objected to the charge they proceeded to remove my valve stem on all four tire and removed the air, leaving me stranded. I had to call the police to get things shorted out and paid there estimate charge. They tried to royally screw me. Never ever take your car to the Tires Plus.
I recently visited my local tires plus for and oil change and tire rotation. They finished the work in 45 min. Not the slowest ive ever seen but not the fastest either. Then on my way home to winona my tire falls off the car, driving the car on the rotor for a few hundred feet. When I get back to the shop they inform me that they cannot do anything and that they are not responsible. I do not understand, they were the last to take my tires off, why are they not cooperating. They are not going to hear the end of this.
I dropped off my van at Tires Plus in Warminster PA on Sunday, with an appointment for an inspection and oil change. They told me that the equipment for testing emissions was down, and so it might take longer than normal. I called at the end of the day, and they said the equipment was still down but it would be fixed first thing the next morning. Monday came and they called to tell me that the equipment was STILL not working and it would take until the end of the day. They finally got the inspection done, and told me I needed a full set of tires and a new brake light to pass inspection. I agreed to buy new tires but refused to pay the ridiculous price of $15 for a tail light, and $30 for the pair. I told them I would purchase and install the new tail light myself. So I went to pick up the van, immediately installed the new bulb, went back inside to get my inspection sticker, and they said, "Sorry, you need to make an appointment for a re-inspection for us to put on the sticker." I was FURIOUS, after they held my van for two days and screwed up my whole schedule, now they are going to hold me up ever more for an appointment to check a single light bulb? I argued with them and finally got them to agree to look at the van as soon as they were done the car they were currently working on. I asked how long would that be, and the woman behind the counter said "I don't know, however long it takes." I said "why don't you just ask the technician?" She said, "It's not good to interrupt the technicians when they are working on a car, because it will delay that persons service." So wait a minute, its okay to delay MY car for two days, but you can't stop working on someone else's car for 15 seconds to look out the window and see that the brake light is fixed? I said, "I've bought four sets of tires here, and I've been a loyal customer for years, but I will never buy anything from here again.
I purchased 2 tires from Tires Plus. A week later, on my way home, one of the tires exploded. Fortunately, I was only going 15 miles/hr when the event occured. This could have happened someplace more dangerous such as on the highway so I am glad that it did not. However, when I contacted Tires Plus about the incident, they told me that they would tow my car at MY expense and check out the tire. Then they told me that it was my fault that the tire exploded because I must have hit a curb or something. I know that I did not hit anything. The tire was just poor quality. I demanded a refund, but they refused to give it to me. They said that I should have purchased their "tire insurance" Something that was never offered to me in the first place. I filed a complaint with the BBB. A manager replied back to the BBB stated that the tire that exploded was not one that I purchased from Tires Plus. That was a total lie, and I still had the tire as proof. The matter remains unresolved, but I just wanted to get the word out that if you got to Tires Plus, you could be spending over $100 on a tire, that you will have to replace in a week.
If you want to get a dent in your car while your getting your tires changed, then Tires Plus is the place for you.
I dropped my car off to get snow tires put on & received a call from the company that my car had been involved in an "accident" with another car in the parking lot. After getting insurance info. from the driver of the other vehicle, the Tires Plus manager refused to give me the company's insurance policy/information. They also told me my tire change wouldn't be ready for another hour or so. At this point they had already had my car for 5 hours! Once I finally got the call to get my car, my vehicle had been with the company for 8 hours and one accident.
I received no apology and no compensation for my ordeal. If that wasn't bad enough, they have done nothing to help me sort out anything with the insurance companies and refuse to answer our emails, phone calls, and letters about the accident. Now I can't even get my car fixed b/c there is a "pending liability" issue - in which my insurance company had found tires plus at fault but they refuse to answer phone calls. Now I'm being held responsible for a accident that the tire's plus employee was involved in. I know... how is that even possible?! I wasn't even there. I urge you not to take your vehicle there.
I see a trend in the complaints. I bought tires at the Gwinnett, Georgia store. I was quoted one price and when the work was finished the price went up (no product or work change). When I arrived I was then asked to give an immediate deposit so that they could go get the tires. No inventory may mean they are financially unstable.
I also experienced the advice that additional work was needed (rather costly work) only to find by second opinion that it was not needed.
This is not a business you can trust or rely on at all.
We went to Tires Plus to have a belt put back on - the belt is new this year. They charged over $50 (for 10...
This actually happened a while ago, but I thought I should warn other college students. When I was a sophomore at UGA, I blew a fuse in my dash board. Even though I am a girl, I am not an idiot when it comes to cars. My dad told me to take the car to Tires Plus to get them to put in a new fuse for me and get some other minor things taken care of (oil change and tire rotation). So I took my car to the TiresPlus on College Station. After a couple of hours, they told me the reason my dash lights did not work because the entire electircal routing in my car was bad and they were going to have to replace everything electrical, which was going to cost me about 800 dollars an hour for a few hours. They also told me they replaced all the fuses in my car just to be sure.
So, after listening to that line of bull, I got out of there. I didn't get any work done on my car that day.
The next morning, I went and bought a fuse at a local store for like 3-4 dollars and changed it myself. That was about 3 years ago and my car works fine. No other auto places have found anything wrong with the "electrical routing" sense then either.
The TiresPlus on College Station in Athens is looking to make easy money on any ignorant college girl with "daddy's credit card."
back in may took my car in get 8 new spark plus bills $154.00 for labor and platium bosch plugs, now i...
Brought the vehicle in for 2 new tires and a alignment. Service writer came back and indicated that I had a...