The complaint has been investigated and
resolved to the customer's satisfactionResolved Time Warner Cable — rip-off!
resolved to the customer's satisfaction
I've had Time Warner Cable since my roommate and I moved into our apt 3 months ago. Every single month there seems to be a problem with our bill where one of us has to end up on the phone with the company trying to get it fixed. This month took the cake however. Our bill this month reflected some "previous balance" which shouldnt have been there seeing as I paid the bill in full last the previous month. They even told me they applied a $20 credit to our account for another reason.
So when I called to get this problem fixted I talked to a guy who wasnt very helpful so I asked to speak to his manager. All I wanted to know was why my bill was $131.72 because when we first got our service they said we'd be paying about $97 a month for our cable and internet. The woman told me that we were being charged for Showtime(which we never ordered!) and I had a $43 previous balance (which was not supposed to be there at all!!). I asked her to just cut off our Roadrunner internet. My roommate and I are both college students who work two jobs to put ourselves through school and pay our bills. Neither one of us have a lot of money at all. The "manager" said she could do that but there was going to be a $250 fee-WHAT?!?! She claimed there was some kind of two year "contract" that gave us that "special rate" of $97. I was LIVID! I NEVER AGREED TO OR SIGNED ANY KIND OF CONTRACT!!! Is this legal?? Time Warner Cable is the WORST cable company out there. I can not believe they want to charge me $250 to cancel my internet service! I refuse to pay that especially because I was never told about any "contract" and I certainly would never have agreed to it! I dont know what to do! I'd like to go with another company but they want to charge me $250 to break the "contract" that I never knew about. I'm very upset with this company.