Time Warner Cablecharged for digital box that I turned in at the site

This review was posted by
a verified customer
Verified customer

I moved from the above address and five days after I moved, I gathered my DVR and Digital box (total of two items) and went to Time Warner and noticed a long line in the lobby. So I dropped them in the "convenient" drop box right outside the doors that they have provided, and wrapped each one in bubble packaging that was provided at the drop box.
I called to make sure my balance is what was expected (one month), and the lady said I didn't turn in the router box, AND the digital box. Well I told her that I forgot the little router box, but I was 100% sure I dropped the digial box, since I only have one bedroom and I returned both boxes (living room and bedroom). She said that she would adjust the records. I went to drop the router the same way, but there was no crowd and the customer service lady told me to come inside instead if I wanted a "reciept", I didn't really care about a reciept, but I went in anyway. I got a receipt for turning in that item, but she still showed no digital box was turned in, I tried my best to convince her that I turned it in. She basically told me that I shouldn't have used the drop box and should have come inside instead so that there would be a record. I didn't think there was a risk in dropping it a box that they provided for that purpose. They are still waiting for me to pay and are hounding me by phone to pay for something I have already turned in. How can an individual go up against a big corporation who doesn't belief they have the capacity to make scanning, or data input mistakes? Or even to have a check for dishonest employees?
REALLY feel powerless and used. Totally Taken.


  • Fr
    Francisco Fonseca Oct 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My name is Francisco I have a similar situation I turned in box, later
    received a bill for the box my secretary called tim warner, she was told we owed nothing to disregard the bill (was not good enough) so I
    had her call back to ask for receipt, different person told her you do not owe, you do not need receipt (not good enough)
    I personally called spoke to someone different she gave Me her operator # and said if you get any more bills please refer to me, I
    wrote time, date and each person We spoke to, no more bills, problem over right (wrong) with this credit problem all the banks are reviewing credit lines my began to get lowered I asked why I have perfect credit (wrong) I was told there is a collection against you
    2 years ago time warner turned you in for 346.00 I immediately started to make phone calls (no one cares) I send register letters
    to time warner CEO and several other officers up and down (no one cares) I made them aware that they made a mistake (one I do not owe 2 no warning about collection, I have perfect credit and would not ignore that) I made them aware they could possibly put me out of business, no respond (no one cares) again I send lot more letters (register and not register) again no one cares
    again I just send lot more letters (register and not register

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