Tim Hortons
reviews and complaints

The new lids for the coffee are dangerous. They don't stay on. I ordered a large black coffee and the lid popped off and burnt my entire leg with hot coffee. It wasn't just once. It happens every time with these new lids. I think it's horrible and it is dangerous. [protected]@gmail.com
A company as large as Tim Hortons should properly test their products before distributing them. What if a baby or young child got burning hot coffee spilt on them as a result of these new lids coming off to easily!

On September 30th I ordered a pack of assorted Timbits. Took the box home to my kids only to see the box was full of just one kind of Timbit. I'm not sure if it was meant as a joke by one of the employees or if they had run out of timbits. No one had informed me that they only had one kind of timbit left when I placed my order in the drive thru. I wouldn't have ordered a large box of timbits all one flavour. Really disappointed in the service.

Yesterday September 29 was so-called national coffee day, but for me is April fool day, it was shameful for Tim Horton cheating its customers, it is embarrassing and naive to believe in Tim Horton misleading free coffee promotion, and wasted near a hour at its Waterloo store to get answer why no free coffee was offer after an eligible purchase with Tim Horton app was order. What hoax!

At 4:30 on September 29, 2019, I ordered a pumpkin spice latte, as I was finishing my coffee, I normally take the lid off to finish off my coffee, and as I took the final drink with my latte a lot cooler I nearly swallowed the red nozzle I spit the nozzle back in the cup and threw up . I am really concerned about any contamination that this may have.

10:45 am Sunday, September 29, 2019

Today I went through the drive thru and ordered two coffees and two sandwiches.

A medium 2 milk, 2 sugar.
A medium white hot chocolate half coffee.
A plain bagel toasted with herb & garlic cream cheese.
And a bacon belt on a pinched croissant.

What I received was,

A medium white hot chocolate half coffee. (This was the only item that was correct)

The medium 2 milk 2 sugar was not correct, but I have no idea what it was. It tasted and smelled like a cookie.

The plain bagel was an everything bagel and I didn't even eat it.

The bacon belt on the pinched croissant didn't have lettuce or tomato.

Normally I would have taken the items back but didn't notice till I was long gone as I didn't want to eat in the car. 3/4 is really terrible ratios to get incorrect. I am very disappointed with this location today!

Hello, I am sorry for broken english, I am posting this just to say that most of the times I go to buy something to tim horton I find their workers, with no smile, no courtesy, young people ignorant and also selfish, an example: I was yesterday, with my wife, asking for a classic donut and the answer of this young girl was: every donuts are classic, and my wife asked for something else, this is because I prefer mcdonalds, best service they have better maners they know better education and smile, and you can find a manager checking out their workers, I am very disappointed of tim horton

I ordered two large steeped tea's through the drive-through and before I paid for my order I asked for a Tim rewards card they told me they didn't have any so once again I am out to credits towards a free coffee .. These things should not be offered if they cannot provide them to their customers... this is happened to me several times and I will not be back at Tim Hortons again.

Being an avid tim hortons coffee lover, your new dome lids suck. With your old lids it kept my coffee inside the cup, never spilled out, easier to carry when hands are full. Now with these new ones, i have coffee in my cup holders, take a sip and it splashes back, not easy to drink out of while driving, and a hassle to try and carry in if you also have groceries to carry. Either way point blank, your new lids are [censored]. I don't go to other places as they carry the dome lids, i prefer the flat lids like you Had, please bring them back as i know many people are complaining about them, and you should want your customers to be happy. Please, and thank you!

Your new life suck the spill and Makena mess please bring old lids back I don't enjoy my coffee at your stores any more because of this. And it's not just me everyone I know hates them not to mention after you take a drink it shoots up and hits my nose as there is no hole to let air flow through to get a proper drink. P.s dome lids suck.
Thanks. Shawn Lagassie. Guelph Ontario.

I am writing to complain of your new rewards card. I was told it was a rewards system to replace Tim hortons cancelling the roll up to win. However, staff NEVER EVER ask for the card! And then, at the very end of my purchase, I REMEMBER to give my card but I am always told it is too late. What an absolute joke. All you have done is given me another card, another responsibility I have to remember in this busy day and age. And your food quality is disgusting. Costs a fortune for old, lukewarm food that has very little meat (ex. Sandwiches). And your turkey grilled cheese went from having real Turkey to the processed crap. That's when I was done with buying food from you. Thank God your double double hasn't changed (yet). Canadians are not happy Timmy's!