Tim Hortons
reviews and complaints

I thought they forgot the soy milk because my coffee tasted black, I looked into it when I was half way done and I see this! I always drink soy in my coffee at home/other places and have never experienced this.
This made me feel sick. Please make sure your employees are checking the expiry dates for the non dairy milk as well. I was so excited for Soy milk to come to Timmies and now I don't think I'll be able to order it again.
I would like a refund. My email is [protected]@outlook.com

Since the points card has been out the cashiers have neglected to scan my points card as they say they need to do it before everything else I have the points card in my hand and am ready to hand it to them but am to late. FIVE times this has happen to me. What I do not understand is why your staff is not trained to ask for the card up front, that should be done with every transaction. At least with McDonalds they hand you a sticker every time. I just find it disappointing that a company a large as tim hortons is unable to train there staff properly

Thanks

Jim Lefler

Up until a few weeks ago the lids were the standard lids (flat to the top), now they are more like a McDonalds lid. No consistency, sometimes I get a lid with just a hole in the top, sometimes it has the leaf imprint on the top where you have to fold the flap open. These lids are garbage. They leak, my coffee spills out. The rim is huge so when I drink it goes everywhere. I use to be able to bite my cup if I need a spare hand while opening a door or something, and I can't do that anymore. I also could stack 2 cups on top of each other if I need to as the lids were flat, good luck with that now. Heck, I have even dropped a Tims coffee with the old lid and it didn't pop off. Worst decision ever. Photo is 2 different lids in 2 days. I'm sick of leaking coffee down the front of me while in the car.

Purchased large coffee and spilled down my partner's new Calvin Klein dress shirt. Forcing us to stop and purchase a new shirt on route to Celebration of life on Saturday September 28, 2019 (leaking lid)

Also, I am experiencing ongoing leakage from lids even though i am ensuring lids are on securely.

Can we go back to old lids?

Often go.to Tims on Hart drive Barrie with excellent service!

This is the worst tim hortons I've ever seen I'm so allergiced to dust and this one girl that works here starts sweeping and when I've asked her nicely if she could wait 5 mins to sweep around me she started I have to it's my job and if I don't like it leave and don't come back well that so rude this was 7 days ago I came back before work and today she tried to tell me to move 2 min after sitting down so she can sweep I waited my re time for my coffee then she allowed me to drink it

I simply want to change my TimCard number on my App. My previous Double Double Card was replaced. The FAQ does not address the issue so I went online to Chat. It appears that there is no "real people" on line. and I have to "End Chat" after I explain my problem. I have tried over 20 times to connect with someone to no avail.

I called customer service and they are not able to handle any issues with the app and directed me to go online. I sent another 10 or 12 messages trying to get a person again with no success.

The app worked fine before I got my new Double Double card. I have $25 on the old number. Even if I loose the $25 I simply want to use the app for mobile order

The new lids has anybody tried them at the office? we tried 15 of us got around and we all drank one with the lids and we all dribble down or chins their dribble cups the old lids were much better you could actually hold things in your hands and still hold your coffee in your mouth they were convenient, or just stack when you were carrying two now they're dangerous why do you want to be like Starbucks it was a good thing why did you change ? change it back don't break what isn't broken.

The new lids for the coffee are dangerous. They don't stay on. I ordered a large black coffee and the lid popped off and burnt my entire leg with hot coffee. It wasn't just once. It happens every time with these new lids. I think it's horrible and it is dangerous. [protected]@gmail.com
A company as large as Tim Hortons should properly test their products before distributing them. What if a baby or young child got burning hot coffee spilt on them as a result of these new lids coming off to easily!

On September 30th I ordered a pack of assorted Timbits. Took the box home to my kids only to see the box was full of just one kind of Timbit. I'm not sure if it was meant as a joke by one of the employees or if they had run out of timbits. No one had informed me that they only had one kind of timbit left when I placed my order in the drive thru. I wouldn't have ordered a large box of timbits all one flavour. Really disappointed in the service.