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Tim Hortons Customer Service Phone, Email, Contacts

Tim Hortons
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1.2 3014 Reviews

Tim Hortons Complaints Summary

108 Resolved
2902 Unresolved
Our verdict: If considering services from Tim Hortons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Tim Hortons reviews & complaints 3014

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Newest Tim Hortons reviews & complaints

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V
9:57 pm EDT

Tim Hortons cleanliness of the store

Dirty Store all the time / Filthy Store

Aug 07, 2019
Th Store is always disgustingly dirty. The floor is so filthy even between the two counters at the front. No one seems to care about cleanliness in this store. We see the same dirt every day in there.

I am going to report this to the City Health Inspector.

The outside is the same with filth. Needs an extreme power washing .

I have never seen such a filthy Tim Hortons.

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Update by Vetkid50
Aug 07, 2019 9:49 pm EDT

Th Store is always disgustingly dirty. The floor is so filthy even between the two counters at the front. No one seems to care about cleanliness in this store.

The outside is the same with filth. Needs an extreme power washing.

Update by Vetkid50
Aug 07, 2019 9:58 pm EDT

Please get someone to inspect this store.

Update by Vetkid50
Aug 07, 2019 9:50 pm EDT

The health inspector should be called to this store and maybe shut it down until cleanliness standards are met and kept up all the time.

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C
6:39 pm EDT
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Tim Hortons iced capp

I purchased an Ice Capp this afternoon at the Tim Hortons located in the WalMart Supercentre located at 6140 Henri Bourassa East. I only tasted the Ice Cap as I was on the Highway and the Ice Cap was bad. It tasted sour, Like the cream had gone bad.
I order Ice Capp's all the time and this was definitely off.
I could not drink it. It had a bad taste to it.

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H
5:42 pm EDT

Tim Hortons service

We visited this Timhortons on August 7, 2019 around 3:30 pm.we just asked the supervisor "Feven"to please use clean knife for our bagels because my daughter is alergic, she was so angry doesn't know customer services at all, super rude.she was just like throwing everything on us.bagel wrap was dripping with butter, I don't understand how can she be a supervisor.The boy at front desk was way better than her.

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2:34 pm EDT
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Tim Hortons unethical behavior, quality of service & level of restaurant cleanliness

Was at the location with my family (wife and grandchild) on 3 August, 2019. Ordered breakfast for eat-in. Restaurant cleanliness was well below average. Majority of the tables were dirty. There were food particles on the window sills and the tables and chairs were scattered around (not organized). Had hard time looking for a clean table to sit at and enjoy the breakfast. Requested for the Manager on Duty (Mr. Navjit Singh @ 11.25 am). His excuse was that the "restaurant is busy". Asked him to have the table of our choice, cleaned. Staff cleaned the table but not properly. I had to finish the job (clean up the table). Picked up order (# 340), but the food was not properly prepared. Hash browns were half-cooked and falling apart, egg breakfast sandwich was half-done. Complained to the same Manager, but the Manager, again, got defensive and started to get abusive with my wife. Did not eat or enjoy the breakfast. Asked the Manager for money-back ($17.53) but he refused and once more displayed unethical behavior and attitude. We all walked out of the restaurant, extremely disappointed and have never been to this restaurant or at any other Tim's location. What would it take, before other disgruntled and unhappy customers follow our footsteps. Staff training and food industry cleanliness and ethics standards are seriously lacking. Do-it-now before it is too late ... My Name is Ambika Prasad and my e-mail address is: apncan.[protected]@gmail.com. Phone number: [protected].

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R
1:32 pm EDT

Tim Hortons service

This is probably the single worst Tim Hortons I have ever been to. Every time I went there was an extraordinarily long line, I was lucky to be in and out of there with my item within 30 minutes. When I did go they were frequently out of items, and not obscure items really specific items like coffee and donuts and ice capps. The employees seem to wander around at a remarkably slow pace. they seem to become lost very easily and do not follow instruction well. Very often they incorrectly make your order. This is not just my experience I worked in Elora for a month on a contract, those who I worked with stated that this was the single worst Tim Hortons in all of Ontario. All of the problems that I had they had struggled with for years. there are numerous complaints on their Google reviews but it seems to not be taking heart. Please make this Tim Hortons suck less.

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E
11:30 am EDT

Tim Hortons being treated differently by a racist staff

Hi, I came to the Tim Hortons to buy breakfast almost everyday in the north campus of University of Alberta (the Tim at CAB, Central Academic Building). But many times the girl (who is a muslim, black girl) there always treated my very rude. Today, I was waiting for my food with a white guy. She treated me and the white guy very differently. I was super disappointed.

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11:16 am EDT
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Tim Hortons general service

Hello,
I'm from Edmonton Alberta and I have noticed Tim hortons is slipping in general I loved your product and so does my family but is it becoming increasingly frustrated trying to order anything. Doesn't matter which store we go to in the city, we will likely have something go wrong. Very disappointing when we were so looking forward to the Tim hortons treat. Lately I have ordered extra cheese, paid for it and not gotten it ( that happens lots) we have had chocolate in the jolly rancher drinks the kids ordered. And nothing worse then ordering a chocolate creamy chill that is handed to you looking like mostly water. The machine must be on the fritz. That would have been good to know before I paid I think. I think It would be good for you to send out a regional email reminding managers to up hold general standards. I hope to see an improvement in the quality of service in months to come.

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B
10:51 am EDT

Tim Hortons on

Several friends and I went to Tim Hortons in Cobourg. I bought plant based omelette and bacon, egg & cheese sandwich. I ate the omelette in Tims and took the sandwich with me and we went to the Sandbanks Beach. When I opened the Tims bag later on the beach, I found the bacon, egg & cheese sandwich was overcooked to dark. Since we were on the beach, I couldn't go back Tims to return it. So, I had to toss it. But I want you to know that food burned to that degree is carcinogenic and shouldn't be sold to customers.

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6:47 am EDT
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Tim Hortons breakfast item and customer service

On August 6th at 9:20 am, I visited the Tim Horton's in St. Anthony NL. I requested oatmeal and was informed there was none left. No smile, no sympathy, no nothing from the server. It's like she hated her job. I was understanding as there was a bus tour in town which was responsible for their own breakfast so I understood.

This morning, I went to the same Tim Horton's at 7:55 am and was told the oatmeal was being prepared. I asked how long before it would be ready and was told with no empathy that it was just put on and would be a while. No breakfast food at 8:00 am! Once again, I had the same server and once again, there was no smile, no nothing.

I've been in the customer service industry for over 45 years and the customer service at this establishment leaves much to be desired. I also can't comprehend how the outlet would not have breakfast items when it is breakfast time.

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L
4:49 am EDT

Tim Hortons tim horton k cup

Good Morning,

I'm an avid Tim Hortons K Cup user; however the last package of 30 I purchased has caused nothing but a mess and hassle. Each morning the K Cup would ‘explode causing the coffee grounds to enter my coffee. After this happening 4 times yesterday morning a purchased a different brand of k cups to ensure it wasn't my machine; this morning with the new brand it made a lovely cup of coffee, so I decided I would try the Tim Hortons once again - and it once again exploded. Do you have any recommendations as I enjoy the flavor but will switch brands if this is going to an on going issue.

Thank You

Lindsey Watson

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M
1:02 am EDT

Tim Hortons employee conduct and professionalism

I went to the Tim Hortons inside Rocky Mountain Plaza today (August 6, 2019) at lunchtime. I ordered a chicken sandwich. Someone in line before me had ordered the same and must have accidentally picked up a second. When she returned the sandwich back (presumably after opening it up and realizing it wasn't what she had ordered), two employees looked at each other, laughed and proceeded to give that sandwich to me. Seeing this sequence of events unfold, I asked for a new sandwich. The two women employees said it was new. I told them I saw what had happened and again stated that I would prefer a new sandwich. They turned around and came back with another sandwich within 2 seconds, and I could only hope that it was a new one, though 2 seconds doesn't seem long enough to actually re pack another sandwich. I did not want to make a scene at a Tim Hortons during the lunch hour since it's obviously a busy time, but for employees to think it's funny to provide a customer with a returned food product is absolutely horrendous and disrespectful. I have eaten at high end restaurants where I've been told that even if a dish is returned untouched, they are not allowed to re-serve it for hygienic reasons, and here I had two employees laugh and try to re-serve me someones returned 1.99 sandwich. I think Tim Hortons really needs to re-train staff on professionalism, customer service AND food hygiene practices. It's unacceptable to be treated this way by such an establishment. Appalling!

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D
12:26 am EDT
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Tim Hortons workers not paying attention to the customers...

I was in earlier today and order my usual ice coffee when I visit the tim hortons knowing how much change i am supposed to get back. As I order and get to the window I pay with a $20 bill knowing I'll get 17 in change she hands me 15 as I watched her put the rest of my change in her tip cup.. knowing I never agreed to give a tip.. this should be something the manager should be watching because I am sure I wasn't the only one that that happened to today.

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K
9:38 pm EDT

Tim Hortons coffee

I'm tired of buying burnt coffee down there. There's only been two times over the last month and a half it was good. Tired of wasting my money. Something needs to be done. We go to Pictou all the time and I always look forward to a Timmy's coffee for the drive home. I go through the drive thru, put my coffee in the cup holder and head for the rotary for home (a 30-min drive). It's very frustrating when it's burnt and I don't want to waste my time turning around and going back. I hope this gets handled appropriately.

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J
3:47 pm EDT

Tim Hortons rewards

I have been purchasing coffee, smoothies, bacon and sausage wraps almost everyday. Yet my rewards card says i only have 3 rewards. I haven't received a free item in over 10-11 purchases. Are the tellers pocketing my money by charging me then taking the cash on my free items? I'm very disappointed. I purchase coffee almost everyday! Haven't been buying much lately.

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B
11:53 am EDT

Tim Hortons friday and saturdays closed at 9:30pm drive thru included

Why is it that this Tim Horton's has been closing it's Doors at 9:30pm on Friday and Saturday Nights. Busiest nights of the week and this Franchisee closes it down including the Drive Thru. I have made numerous complaints about this Restaurant but they still get away with it. I was curious when I viewed the website of becoming a Franchisee, it states in the application: * Can you devote your full time to the business?
No, they cannot, Why do they close this Restaurant down on Friday and Saturday nights, this is the Big Question. Please Look into this Urgent matter. Tim Horton's is supposed to be Part of Our Community.

Thank you
Mr Bebbington
[protected]

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P
9:45 am EDT
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Tim Hortons rewards card / program

A few weeks ago, a Tim Horton's employee convinced me to take their rewards program card, saying that I would get a free muffin / coffee / donut after seven purchases. I do not drink coffee - always coming in for an iced cappuccino.

Apparently, the iced cappuccino, despite being $4, does not qualify for the rewards program, even though some of the employees have been taking my card and scanning it. I was not aware of this limitation.

Then, after I'd gotten seven purchases, I decided to redeem the card (still not knowing that iced cappuccinos do not qualify), and was told that I couldn't redeem the card. When I told the lady that I only bought iced cappuccinos, she zeroed out the card, saying that they were in error.

This was not the same store I usually bought my drinks, and I definitely won't be going back there, even if what they said is true. I'm debating whether it's even worth it to continue getting iced cappuccinos at Tim Horton's or try somebody else's cold drinks instead.

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D
6:19 am EDT
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Tim Hortons service

************IMPORTANT***********************

This morning I used the app to order a coffee and it directed mo to this Toronto location. I completed my order as usual however upon arrival for pick up the store was closed for renovations!

Why did it take my money if it was closed?

This is theft!

I'm not pleased as this disrupted my morning!

Jeff Isley

[protected]@gmail.com

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11:16 pm EDT
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Tim Hortons service and people hoarding seats when there is limited seating

There should be a time limit for sit-in customers. Kiel Dr. Chatham --about 10-12 people will sit there for about 2 hrs. Another thing, there should be no reservation of more than 1 seat. I have went there and could not sit where I wanted because 10 chairs were reserved. I remember when there was a time limit of about 1/2 hr. Several times at different stores in Chatham area you have to repeat your order 2 to 3 times and still get it wrong. For the last several months, I have frequent another coffee shop.
I went to Kiel Dr. this morning--ordered a black small coffee---got a medium with milk and sugar. It will be a while before I return there.

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mark henderson
Lafayette, US
Aug 05, 2019 11:43 pm EDT

I have went there and could not sit where I wanted because 10 chairs were reserved.

And so, just sit there. There is no such thing as "reserved", yeah they may look at you funny but this is not a classy restaurant with reservations. It is first come first serve. Now if there were one seat or two, I can see you not sitting there, but I usually ignore people with entitlement issues.

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J
10:45 pm EDT

Tim Hortons wrong coffee and service

I order small coffee at drive thru when I got home my coffee was totally wrong I call in the store employee named jerry was so rude he said manager can't talk write now because we are super busy write now he put me on hold for 7 mins and hang up the phone after I called again after 3 times they answer I was told bring that coffee back tomorrow then we gonna replace it this is such a bad customer service

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M
10:18 pm EDT

Tim Hortons service

My girl friend and I went to bay street Tim Hortons on August 5th at 9:30 pm. We provided our order and asked that we have our change provided in the form of change (we only used a $20 bill). The employee began to be rude and questioned if she was allowed to. She proceeded to provide the change, but told us she'll never do it again. She began to gossip with the other employee about us. Its one thing to not be allowed to provide change, but to act unprofessional and begin to negatively gossip is not right. We felt mistreated, so we asked the employee what the name of the cashier was. She told us she is not allowed to provide names. The cashier was not wearing a name tag and I feel like the employees were grouping up against us, the customers. I don't find this behaviour acceptable by any means.

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Tim Hortons In-depth Review

Location and Accessibility: Tim Hortons is conveniently located in various areas, making it easily accessible for customers. The establishment also ensures accessibility for customers with disabilities.

Menu Variety and Quality: Tim Hortons offers an extensive menu with options for breakfast, lunch, and snacks. Their freshly brewed coffee and specialty beverages are a highlight. The use of quality ingredients and careful food preparation ensures a satisfying dining experience.

Pricing and Value for Money: Tim Hortons offers competitive pricing compared to similar establishments. Customers can expect value for money with generous portion sizes.

Customer Service: The staff at Tim Hortons is friendly and attentive. They efficiently take and deliver orders, ensuring a smooth and pleasant experience for customers. In case of any concerns, they promptly resolve them.

Cleanliness and Ambiance: Tim Hortons maintains a clean and well-maintained dining area. The seating arrangements are comfortable, creating a pleasant atmosphere for dining in.

Speed of Service: Tim Hortons provides quick service for both drive-thru and in-store orders. Even during peak hours, customers experience minimal waiting time.

Loyalty Program and Special Offers: Tim Hortons offers a rewards program for frequent customers, allowing them to earn rewards for their loyalty. Additionally, they regularly provide promotions and discounts to enhance the value for customers.

Online Ordering and Delivery: Tim Hortons has a user-friendly website for online ordering, making it convenient for customers to place their orders. Their delivery service is timely and ensures accurate order fulfillment.

Community Involvement and Sustainability: Tim Hortons actively participates in local community events, showcasing their commitment to the community. They also prioritize sustainable practices and environmental initiatives.

Overall Experience: Customers are generally satisfied with their dining experience at Tim Hortons. The consistency in food quality and service contributes to a positive overall experience. Many customers are willing to recommend Tim Hortons to others.

How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

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