Tim Hortons review: rewards card

On Sunday Oct. 27, 2019 at the drive thru at 526 Lancaster St. W. Kitchener, I purchased 1 XLarge coffee with 3 cream, and 1 Medium coffee with 2 cream, 1 sugar. At approx 4 pm. I gave them my rewards card I was told it was 1 of 7. But the previous purchase did not give me my free item. I also have the card # on my cell phone, and there it said 5 of 7. Today I stopped at the same location, at approx 4:30 pm. I purchased 1 large coffee with 3 cream, and 1 medium coffee with 2 cream 1 sugar. When I asked my total rewards, I was told I have 1 of 7 points. Same as yesterday. So I asked the cashier where my free item was if this is 1 of 7, where did 8 go? I've missed it twice now. Two days in a row! On my phone still 5 of 7. When I asked the male cashier about it today he said call head office. Tried to phone with no success. So hence the email. I hope to get a response, hopefully soon. Would like to at least get a free item and my points working again. My rewards card is the same on the card as on my phone. 5KNJ-1RO4-5OWG. Thank you. Colin Sturgeon.