Tim Hortons
reviews and complaints

On June 30 at approximately 230 pm went through the driveway at the Pembroke Ontario Home Depot Location owned by the McCluskey Group, I ordered 1 large french vanilla cold brew, 1 large classic lemonaid 1 large chocolate chill, a boston cream donut and a chocolate glazed donut, when I arrived at the window a young girl named "taylor" started handing me my items the order was wrong she was giving a me a frozen lemonaid, she stomped off and I literally mean stomped her feet and went and brought back a 3/4 full cup of lemonaid I asked her if she could fill the cup at least and she then proceeded to throw the bag of donuts at me, when she returned to the car I asked for her name and she walked away, I went into the restaurant to complain and was addressed by the absolutely most unprofessional store manager that I had ever met name allison, she proceeded to tell me that the employee had not thrown anything at me, the man in the store behind me was the same customer who was int he drive thru behind me who announced that yes she did in fact through it. The manager then began complaining that the store was busy and that they were understaffed and didnt appreciate us coming into complain. I reminded her that I was a customer that had been overcharged had food thrown at me by her employee and now she is excusing it because its busy. She told me that she would be happy if I never came back into your store again... I spend alot of money at Tim Hortons but can happily stop if this is the way I am going to be treated. I demanded an apology from the employee who was flippant and rude in a typical teen ager fashion, I advised the supposed store manager Allison that I would be contacting head office and speaking to them about the attitude of both herself and the employee and demanded to know the employees name ( who by the way was the most unprofessional looking individual with her multicolored hair and facial piercings) she gave me the name and told me to have fun that nobody was going to do anything and that I shouldnt come back to the store, because she didnt appreciate that I was bringing up this issue in front of all of the customers in the store who already all looked irritated at the horrendous service. The customer behind me who was also in to complain about the drive thru was ignored by the manager as she just walked away.

I drank a medium classic lemonade and proceeded to be sick the next day, the only thing I ate or drank that was different from everyother day was said lemonade. I worked at this location when this happened, so I took the opportunity to take pictures when possible. This picture was taken the day after I had my lemonade. I had tried bringing it to my supervisors attention who then brought it to the management who did nothing, they didnt even change out the product. Cold brew product is no better, every single time I order one I can see mold chuncks in my drink...I dont understand why this is such an issue as I have many many different pictures from different instances where the cold brew carft is actually moldy on the inside, this particular store is understaffed and not training properly and it shows in quality of services and products rendered.

On June 5, 2022 at approximately 11:45, we used the Tim hortons #4375 Emerald park, sk. We went inside. We noticed that for every one customer served inside, 6 cars went through drive through. The wait was long. We wanted potato soup. No potato soup. My husband ordered chilli and I ordered broccoli. After waiting again for our meals which would require no prep, I was told broccoli soup wasn’t ready. I didn’t want anything else so got a refund. A lot of waiting for nothing. And the chilli wasn’t good. Are walk in customers considered 2nd class? Sure felt like it. Haven’t gone back to Tim hortons since and probably won’t for awhile.

I joined tim hortons by the end of april. I usually had the evening shifts but in the middle of may i had my fist morning shift and it was with supervisor Prabhjeet. I never got mad when any co-worker scold me because of the work becuase i knew i was new and i can make mistakes. But this lady went off topic and made harsh comments about me and my family. She made me cry and didn't even say sorry, instead pin pointed about my crying and said you are such a baby why are you crying? she even said did i shoot you that u are crying. She regularly commented on me even though i only worked part time but still her comments had mental trauma on me. I was so stressed that i always feared that i don't have any shifts with her. Whenever i thought about it, my hands literally shaked and i started panicking. I always used to cry after i get home from my shift because of this one lady. On june 20th, I had morning shift with her. I always used to do work on the beverage station but that day i had to learn about how to make soup and sandwiches. It was ony 10 minutes that i started my work but she started getting mad at me becuase i was slow and she started snatching things from my hand and passed rude comments to me and she even said loudely that, she is a burden to me. Why is she even here? It was becoming very hard me to take all these comments so i quit my job that day and i still have mental trauma of this and I am not able to find job becuase of this fear that everyone will behave the same way like her. I am new to Canada and I never thought that someone will mentally harass me in this great country.

Tim hortons 3077 152 street, Surrey, BC, Canada, V4P 3K1

June 20 2:30 PM

8.00 for a sandwich and this is what I got! Ridiculous!

To briefly state, there was a Tim Hortons one of staff member who badly misbehaved with me. She was a fat tall female with a black coloured top (she was not the one who took our order) who started showing me attitude by passing inappropriate answer of my asking order " is any one taking my order", when nobody was coming at the counter to take order for longer time. Her reply was with big attitude with anger towards me stating " customer is already ahead of you". it was just with great angry face and starred at me for no reason quite longer . is this the attitude towards the regular customer who comes frequently to tim hortins. below is the location of tim hortins

Address is : 103 Albert st, regina, sasketchewan.

I have put the pic of the staff member who misbehaved with me.

On Friday, May 13, 2022, I ran into a former Tim Hortons manager at a Wendys Restaurant in Spruce Grove, Alberta. I explained to him and his wife of my problems finding full-time work. I asked him if I could get a letter of reference from him or his son. He kept his head down, kept looking at his food, and did not look at me in the eye and tell me why I could not find work. His wife bravely spoke up and "You better tell him why he can not get work." His face remained staring at the table. I now have enough evidence of a job ban being organized in Spruce Grove and Stony Plain, Alberta.

I left a message with a reporter at CBC in Toronto about covering my story. I would like to hire a Private Investigator to look into this. With my evidence I will launch a $25 million lawsuit against your company and everybody else who is involved in this job ban.

Banning somebody from earning an goes against your 4c,

There's not one store in victoria that can't get s order right 5 days aweek from forgetting sugar in a coffee to forgetting bacon on a bagel belt went to 24 hour in Duncan my class one truck don't go threw drive threws cause the truck don't fit lady laughing at me cause I couldn't get it in I work 13 hour days and I need coffee but I learned you can't count on timmys any more I get a good laugh when 99.3 the cfox say there's no timmmy u go to and can get a order right and there right lol my work fellow works have stopped goin and I know others truckers now don't go .now I goto petro and gets the biss poor Mr tim hortan turning in his grave I'm never goin back to timmys cause sick and tired of the masses of [censored] ups 😉 I used be a cook never [censored]ed food in restaurants coffee so simple you must be bad bosses to make employees not care about there job I'm 13 Gen Canadian I had to say something never bin so disappointed in this company

I know this issue will probably not be resolved but I have to get it off my chest.. While it's great that the imigrants are working, my biggest biggest problem and frustration is.. That they should try and learn to speak better english.. And they can start by not speaking in hindi or pakistan or whatever to each other in front of customers. It's very rude for one thing, the other is that they will never learn english if they can continue to do so, they shout out orders to each other in thier own language etc. Yesterday while getting my order in the city on regent across from kp.. There was olnly 1 white girl working.. The rest all hindu, I felt so sorry for her as the other were all speaking shouting in hindu, around her, I found that ver ignorant.. I love and respect tim's but this is getting frustrating to me and others that I talk to.. I am a senior with hearing impairment, wearing a mask, talking thru plexi glass and have no idea half the time what they are asking me... I am sending this out to other businesses as well, not only tim's.. They want to be canadian than speak it, we already have to put up with thier customs.. Ty for listening.. Maybe just maybe something can be done..

why in the world did you stop making the walnut crinch me and all my friends think they were the best si I can just imagine how mant other people out there agree

On June 5th a sunday I stopped there on my way back home, ordered a chai tea latte and a roastbeef craveable one of my favorite when I went take a bite the roast beef was ice cold, cheese was so old aand hard it was falling a part in my lap aqnd no sauce on it but also something green and slimey... I love Tim Hortons and go quite often. I also was asked to move and park in a parking slot and waited over 20mins for a ice clod sandich not a happy person. They need to be trained better.

Sincerly

Barbara Miller

I visited the emerald city, Saskatchewan Tim hortons at about 11:30 am. I went inside (1st mistake). 6 cars in drive through were served for every one customer inside. This is not the first time we have encountered this. After waiting a long time we ordered potato soup (2nd mistake). No potato soup. Then my husband ordered chilli and I ordered broccoli (3rd and 4th mistake). No broccoli and the chilli was terrible. Plus we had to wait 5 minutes to get it. Are the walk in customers not considered important? We are turned off Tim’s.

Hello:

Purchased our coffee and food at Wawa Tim Hortons. Refused to use washrooms by staff and told to go to Subway restaurant and use the washroom there. I shared with employee that I would be writing a review on this service and he said go ahead, while smiling and smirking. Terrible customer service. Date June 5, 2022 @5:24 pm.

My order of our coffee of two extra large was not even coffee but hot water with sweetener and milk,and was disgusting.

We visited 2 of your cafes Wed 18th May and Thur 19th May in Belfast, Northern Ireland. The first one at Connswater Shopping Centre tables and floors were dirty and I went to use the disabled toilet which I couldn't possibly use there was urine over the floor and the toilet seat was disgusting. The cafe itself the floor needed cleaned and staff couldn't be bothered, didn't want to be there.

On 19th we visited the one in Fountain Lane thinking because it was the City centre it would be different. Same complaints there also, dirty toilets and cafe not clean. This does not show Tim Hortons in a very good light, especially for tourists.

My name is Hazel Mains and you can email me [protected]@outlook.com

I went to Tim Horton's on Seymour in North Bay today and the cashier was very nice and friendly and helpful. When I was ordering my everything bagel to be well toasted and not black, she said that she was putting it in the notes for the one prepping it to see what I wanted. As soon as the one prepping the bagel got all insulted and told me that she didn't understand what I wanted. I then told her that I didn't want to have the bagel double toasted because it's black and I can't consume that, I just want to make sure that it's nice golden brown. She then told me that that they don't do that there and you get what you get and that's it. The cashier kept on apologizing to me for her behavior and then the food prepping the food kept on going off to the other girls working there in a loud voice saying can you believe this that she's asking for a well done bagel and laughing about it. I was never so embarrassed in my life. I was going to this restaurant for over 20 years and never did I get treatment like this before. This happened on Sunday May 22nd at approximately 12:05 pm. It's sure that if I ever see her serving again I'll just walk out and go elsewhere. No one should get this kind of treatment.

first employee didn't know anything about me using my points to pay , i have until May 31 or i loose 150 points. ended up paying for order . order a reg chilli to go, go home to find 3 packs of butter but no bun. this was the Tim Hortons on Applecross Rd in Nanaimo BC .. hope to find another Hortons by May 31 that knows their promotions . This occurred on may 22, 2022 around 3:30 pm