Unethical behavior of managers and former managers involved in a job ban
On Friday, May 13, 2022, I ran into a former Tim Hortons manager at a Wendys Restaurant in Spruce Grove, Alberta. I explained to him and his wife of my problems finding full-time work. I asked him if I could get a letter of reference from him or his son. He kept his head down, kept looking at his food, and did not look at me in the eye and tell me why I could not find work. His wife bravely spoke up and "You better tell him why he can not get work." His face remained staring at the table. I now have enough evidence of a job ban being organized in Spruce Grove and Stony Plain, Alberta.
I left a message with a reporter at CBC in Toronto about covering my story. I would like to hire a Private Investigator to look into this. With my evidence I will launch a $25 million lawsuit against your company and everybody else who is involved in this job ban.
Banning somebody from earning an goes against your 4c,
Desired outcome: Have former manager admit to wrongdoing
Service
563 Sherbourne is the worst Tim Hortons store in the history of Tim Hortons. Often they are understaffed and overwhelmed. NEVER do you get napkins when you order anything from the food menu. Yesterday we ordered 2 bagels both with cream cheese, both came with a bagel hole with cream cheese, there was barely a scratch of cream cheese on the bagel. It'...
Read full complaintAny time store no can get a order right
There's not one store in victoria that can't get s order right 5 days aweek from forgetting sugar in a coffee to forgetting bacon on a bagel belt went to 24 hour in Duncan my class one truck don't go threw drive threws cause the truck don't fit lady laughing at me cause I couldn't get it in I work 13 hour days and I need coffee but I learned you can't count on timmys any more I get a good laugh when 99.3 the cfox say there's no timmmy u go to and can get a order right and there right lol my work fellow works have stopped goin and I know others truckers now don't go .now I goto petro and gets the biss poor Mr tim hortan turning in his grave I'm never goin back to timmys cause sick and tired of the masses of [censored] ups ? I used be a cook never [censored]ed food in restaurants coffee so simple you must be bad bosses to make employees not care about there job I'm 13 Gen Canadian I had to say something never bin so disappointed in this company
Desired outcome: Drop dead cause there's no desired out come for this
Speak/learn English
I know this issue will probably not be resolved but I have to get it off my chest.. While it's great that the imigrants are working, my biggest biggest problem and frustration is.. That they should try and learn to speak better english.. And they can start by not speaking in hindi or pakistan or whatever to each other in front of customers. It's very rude for one thing, the other is that they will never learn english if they can continue to do so, they shout out orders to each other in thier own language etc. Yesterday while getting my order in the city on regent across from kp.. There was olnly 1 white girl working.. The rest all hindu, I felt so sorry for her as the other were all speaking shouting in hindu, around her, I found that ver ignorant.. I love and respect tim's but this is getting frustrating to me and others that I talk to.. I am a senior with hearing impairment, wearing a mask, talking thru plexi glass and have no idea half the time what they are asking me... I am sending this out to other businesses as well, not only tim's.. They want to be canadian than speak it, we already have to put up with thier customs.. Ty for listening.. Maybe just maybe something can be done..
Desired outcome: i'd appreciate a response
Incorrect order on several occasions for several years now
6/9/2022 I sent my boyfriend down while I am working from home up on brookins drive to get me a turkey bacon club sandwhich with a pop and 6 donuts. The staff did not give him the sandwhich and only the pop and donuts. 12:00PM time. He was not given a reciept. He bicycled back up here and its not a very short distance. - He called them when he got back...
Read full complaintyour company
why in the world did you stop making the walnut crinch me and all my friends think they were the best si I can just imagine how mant other people out there agree
Desired outcome: bring back the walnut crinch-for the love of god have some compassion lol
I want my money back
On June 5th a sunday I stopped there on my way back home, ordered a chai tea latte and a roastbeef craveable one of my favorite when I went take a bite the roast beef was ice cold, cheese was so old aand hard it was falling a part in my lap aqnd no sauce on it but also something green and slimey... I love Tim Hortons and go quite often. I also was asked to move and park in a parking slot and waited over 20mins for a ice clod sandich not a happy person. They need to be trained better.
Sincerly
Barbara Miller
Service
I visited the emerald city, Saskatchewan Tim hortons at about 11:30 am. I went inside (1st mistake). 6 cars in drive through were served for every one customer inside. This is not the first time we have encountered this. After waiting a long time we ordered potato soup (2nd mistake). No potato soup. Then my husband ordered chilli and I ordered broccoli (3rd and 4th mistake). No broccoli and the chilli was terrible. Plus we had to wait 5 minutes to get it. Are the walk in customers not considered important? We are turned off Tim’s.
Service
Hello:
Purchased our coffee and food at Wawa Tim Hortons. Refused to use washrooms by staff and told to go to Subway restaurant and use the washroom there. I shared with employee that I would be writing a review on this service and he said go ahead, while smiling and smirking. Terrible customer service. Date June 5, 2022 @5:24 pm.
My order of our coffee of two extra large was not even coffee but hot water with sweetener and milk,and was disgusting.
Desired outcome: For our inconvenience and lack of customer service a $25 gift to compensate.
The product was excellent, complaining about the service and cleanliness
We visited 2 of your cafes Wed 18th May and Thur 19th May in Belfast, Northern Ireland. The first one at Connswater Shopping Centre tables and floors were dirty and I went to use the disabled toilet which I couldn't possibly use there was urine over the floor and the toilet seat was disgusting. The cafe itself the floor needed cleaned and staff couldn't be bothered, didn't want to be there.
On 19th we visited the one in Fountain Lane thinking because it was the City centre it would be different. Same complaints there also, dirty toilets and cafe not clean. This does not show Tim Hortons in a very good light, especially for tourists.
My name is Hazel Mains and you can email me [protected]@outlook.com
Desired outcome: I would appreciate a response.
Worked at Tim Hortons in Alberta. Lasted 1 week. It was awful as 60 % of the staff Philippineo. The workers pretended constantly to not understand me and I had to chase them around to get an answer that was usually VERY misleading and USUALLY ended up on a wild goose chase in the department I was working in with them saying WHAT'S the MATTER ? Are you CONFUSED. VERY disappointed that this is ALLOWED to continue. VERY SAD. VERY VERY DISAPOINTED with Tim Hortons. Not angry or resentful. Just VERY saddened that this is allowed to continue here in Canada or ANY country being is GREATLY reflects a NEGATIVE light on this once Great environment to have a coffee in.
Food Service
I went to Tim Horton's on Seymour in North Bay today and the cashier was very nice and friendly and helpful. When I was ordering my everything bagel to be well toasted and not black, she said that she was putting it in the notes for the one prepping it to see what I wanted. As soon as the one prepping the bagel got all insulted and told me that she didn't understand what I wanted. I then told her that I didn't want to have the bagel double toasted because it's black and I can't consume that, I just want to make sure that it's nice golden brown. She then told me that that they don't do that there and you get what you get and that's it. The cashier kept on apologizing to me for her behavior and then the food prepping the food kept on going off to the other girls working there in a loud voice saying can you believe this that she's asking for a well done bagel and laughing about it. I was never so embarrassed in my life. I was going to this restaurant for over 20 years and never did I get treatment like this before. This happened on Sunday May 22nd at approximately 12:05 pm. It's sure that if I ever see her serving again I'll just walk out and go elsewhere. No one should get this kind of treatment.
knowledge of employees
first employee didn't know anything about me using my points to pay , i have until May 31 or i loose 150 points. ended up paying for order . order a reg chilli to go, go home to find 3 packs of butter but no bun. this was the Tim Hortons on Applecross Rd in Nanaimo BC .. hope to find another Hortons by May 31 that knows their promotions . This occurred on may 22, 2022 around 3:30 pm
Desired outcome: don't want to loose points because staff don't know what to do . don't delete my points at end of May31,2022
Product and service
I purchased a tea a muffin a s’mores medium drink and the new lime cilantro chicken grilled sandwich.
The tea and muffin were ok but the s’mores drink had a hair laying on top of cream at top of cup. My sandwich on my first bite had a long hair stuck or fried on the chicken. I returned it and the staff exchanged it for another sandwich that was not grilled and the drink was smaller.
Running a food business myself the staff was not very apologetic.
Desired outcome: I should have been offered money back and rrr we placement of items at no cost or in the very least coupons to get free items at another visit
Cleaning in Trail,BC restaurant
It is disgusting that a restaurant can be so dirty. The floors are rarely swept. The tables are also rarely cleaned . There is garbage everywhere. Employees take up tables when customers have no where to sit. Employees are extremely noisy constantly yelling at each other. Since it is 20 miles to the next “Tim’s” we are forced to go to this one. It’s a minor thing but they are constantly out of donuts that I like. Since changing personal it has steadily gone downhill.
Erie pa peach st store closed sunday may 15th 7pm
Driving back to Canada Sunday May 15 2022 at 7pm decided to stop at Tims store on Peach St north of I4 in Erie Pa... Once there found store was closed and locked... I have been to this location before and found it lacking from other Tims in Canada and the US.. Even though the signs on the door indicated it was to be open... Some how this franchisee is not living up to the good name of your brand...
Desired outcome: Have a Manager try to turn this place around...
Camp day medical trial
I will not be a patron anymore. Your decision to only allow vaccinated children into your camps has swayed my decision to stop buying from you shops. The covid 19 vaccine is still experimental and does not have full FDA accreditation. Your decision has and will effect many people. It is a poor decision to coerce families into participating in a medical trial.
Desired outcome: remove your mandate
Discrimination against children’s medical status!
I am writing a complaint in regards to your utterly disgusting & deeply disturbing discrimination against children’s medical choice & status! ESPECIALLY knowing the dangers & adverse side effects that are being released to the public. I will never set foot in or support another Tim’s as long as I live. You should be ashamed. These children need to be protected from exactly people & businesses like yourselves.
Food Qaulity
I went to get breakfast the sandwich was luke warm and hashbrown was cold hard as if sitting in a warmer.
I called and the Manager on duty was nice letting me know she would replace it anytime while letting me know it was just 2 of them and they were getting fresh put down right now.
as a former food service worker, I found that appalling to say that to a paying customer, as if that made passing out food that was not editable ok and I should understand.
She basically told me thanks for letting me take your money now please understand you risk getting old food while we are understaffed and be ok with it.
I will never go back to your place and will never send anyone else there either.
Desired outcome: Refund of money since that was not an option given to me.
Customer service
Bought Coffee Friday morning paid large coffee without realized I’m using my points in my apps I supposeD to have free coffee by using apps
The camp vax status
As you know, your camp that goes on every year for children in under served communities is requiring vaccination for attendance. I believe this is very wrong as children have missed out on so much these past few years and should not be barred from an incredible experience due to their personal health decision. At the time of the convoy in Ottawa, I noticed stickers on the windows of many of your stores quoting "We support truckers." If this were true, you were supporting the fight against vaccine and mask mandates. Yet here you are on the other side, enforcing the vaccine for children to enjoy a wonderful camping trip. So where do you stand? I stand with the Boycott Tim Hortons Movement and will happily go to McDonalds if this is how you will treat your fellow Canadians.
Desired outcome: I would greatly appreciate to know where you stand and that the mandate for vaxxed children be dropped to attend your camp.