Tim Hortons review: customer service

I wanted to pop into tim Hortons quickly between classes which ended up being a mistake ! I waited in line for 10 minutes while there was only one cashier even though I counted 11 people behind the counter. Multiple girls were chatting and obviously not checking on their responsibilities. I ordered a cheese croissant breakfast sandwich and received a regular croissant but I didn't even have time to have them remake it because I was already running late. I understand that it gets busy but why pay 11-15 people to work behind the counter when you cant even have two cashiers at the same time.

This happened at 1020 am on Sep 17th.

Thanks,

Rudi

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