Tim Hortons review: Cleanliness

My husband and I were in the Aylmer Ontario Tim’s off Highway 3 and we used the washrooms. There was no toilet paper in any of the bathrooms. I looked in both stalls in the women’s and my husband checked the men’s and the family one. We had to use Kleenex we had with us. The soap was not in the dispenser when I tried to use it it spurted all over me. The washrooms were a disgrace not clean at all. I told them and they said they would take care of it I just wondered how it could get that bad without someone complaining before me.