CB Fast Food Chains Tim Hortons Complaints #62-81

Tim Hortons review: Double charged numerous times on my Tims Mastercard and absolutely no one will help me

Ghost7207 of CA

Oct 08, 2023 10:07 pm UTC

Resolved

I’ve received THREE case numbers [protected],[protected],[protected]

Dates times and amt of double charged
Oct 8th @ 838am and again Oct 8th @ 838am
Oct 4th @ 11am again Oct 4th @11am
Oct 2nd @ 1038am again Oct 2nd @ 1028am
Sept 29th @ 1054am again Sept 29th @1054am
Sept 27th @ 1048am again Sept 27th @ 1048am

Now on their website they have a list of issues to click on and one is DOUBLE CHARGED.. so is this an ongoing issue? Like I said I’ve had absolutely no help from anyone? This is the absolute WORST CUSTOMER SERVICE! I’m hoping you can help me please. I’ve spend so much money there yet I get no help and no help at all from Mastercard. I do have screenshots of all these transactions. I hope to gawd I don’t have more!

Desired outcome: I want ALL my money back please! And a gift certificate from Tim Hortons in the amount they think would be fair!Pamela Evensen Kamloops BC 250 372 7963It will only allow me to attach one screenshot?????

Resolved

I made an error, on the screenshots I sent it shows two transactions on the same day same time, however the one amount is what I pay, the second amt shows how many points I get for that amount, so only one transaction and one charge :( my apologies for any inconvenience and I really appreciate your help! Youâ€™ve been awesome â¤ï¸

0 comments

Add a comment

Tim Hortons - Treatment of employees 61

Resolved

Tim Hortons - Roll up the rim 53

Resolved

Tim Hortons - Unfair labour practices 10

Resolved

Tim Hortons - rude/careless 19

Tim Hortons - Rims already rolled up 22

Resolved

Tim Hortons - lack of customer service

Tim Hortons - dark roast

Tim Hortons - hazelnut flavoring 1

Tim Hortons - employer / franchise owner

Tim Hortons - iced cappuccino

View all Tim Hortons reviews and complaints

Tim Hortons Contacts

Tim Hortons phone numbers

+1 (888) 601-1616

Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number

USA & Canada

+1 (905) 845-6511

Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 9 9 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 4 4 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number

38%
Confidence score

Head Office

+1 (207) 426-2066

Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number

More phone numbers

Tim Hortons emails

info@timhortons.com

100%
Confidence score: 100%

Support

robichaud_michelle@timhortons.com

94%
Confidence score: 94%

communication

morelli_david@timhortons.com

93%
Confidence score: 93%

communication

More emails

Tim Hortons address

874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada

Tim Hortons social media
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 13, 2026
View all Tim Hortons contacts