/ Hudson's Bay Company [HBC]lost parcel - order # [protected] - cp tracking - [protected]

B Dec 07, 2018
This review was posted by
a verified customer
Verified customer

I am very upset that The Bay used Canada Post for delivery of my parcel when they knew there was a strike.

My parcel was originally sent out on Nov 26. It is now December 7th and it hasn't arrived. It came to Calgary - next message said verify address - I've called your help line to complain and I've emailed also once previously and did not receive a reply.

It looks as though the parcel has now left Calgary a week ago but it still doesn't show up as returned to the Bay.

The one person I talked to said oh just re-order. I ordered on Black Friday - got my items 40% off and free shipping. So now because the Bay used Canada Post I'm expected to pay full price and shipping? That's not right.

I think as a curtesy The Bay should ship out my item again as is - free shipping - and you can wait for the return so I'm not out of pocket.

Please do not ignore my email as I've been calling and emailing with no reply.

Brenda Marquis

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