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The Salvation Army USA Profile

The Salvation Army USA

salvationarmyusa.org

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1.4

Overall reputation rating based on reviews and complaints

The Salvation Army USA has an overall reputation rating of 1.4/5 based on 10 reviews and 751 complaints, indicating that the majority of donors and service recipients are dissatisfied with support and assistance.

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The Salvation Army USA Complaints Page 10 of 38

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H
7:58 pm UTC
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This store receives items with price tags already on them and removes them and puts a new price that is double of that tag. I go to both stores in my area. Hesperia and victorville. This is the ONLY store that does this. I have complained to the manager and she said they can do that if they want. Most employees there are very rude and disrespectful. They...

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J
6:11 pm UTC
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Sexual harassment and harassment violation of civil and human rights. White male 6 feet to 6'3. 300 to 400 lbs is one of the Directors .Its been going on for years I lived there in the district 900 feet from the building he is a retired military had problems from him harassing and sexual harrassing me. My civil rights and human rights have been violated.I live in another state now.

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K
11:47 am UTC
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I called in at the appropriate time this morning to inquire about financial assistance for my water bill this month. The lady took my information down and had another woman call me back named Demitri. After explaining my monthly income (which is currently only a small amount of child support a month that DOESN'T always come when it is supposed to, while I'm...

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S
12:14 pm UTC
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the Salvation Army in Oakland leaves mattress sprawled out throughout its parking lot. These aren't covered from the weather and the piles keep getting bigger and dirtier. I presume they do this so the local homeless can take a mattress but it just ends up in homeless people making forts out of mattresses, contributing to the garbage issue in Oakland...

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S
10:51 am UTC
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I was issued a trespass warning and removed from the property after being assaulted by an individual that is in one of the programs in the facility, in order to protect him from getting in trouble for what he did, the manager Robert a poor excuse of a man lied and somehow was able to get around the video footage, a drug program you can't be serious with 80%...

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H
7:44 pm UTC
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We go to a ton of Salvation Army stores. I have visited from Little Rock to Memphis to New Orleans and this store has outrageously over priced every item. The ladies were plain out rude to my husband. We love shopping in every small town we pass through but I will not go back to this store. They have priced things at retail and when we asked to see a clock...

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S
5:36 pm UTC
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I used to get stuff from the dumpster till the store put up no trespassing signs. Because the staff at the store throws donations away without even looking at them in trash bags never opened I have never made any money from what I removed from the dumpster. I am on disability and have very little money and the community where I live is a very poor community...

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A
12:53 pm UTC
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After purchasing new furniture, I contacted the Salvation Army location to offer to donate a sectional and a corner cabinet. On November 7, 2019, after submitting photos of my sectional and china cabinet, I received approval via email and voicemail from Joe and was issued a ticket number (633870) and a pick up date and time 12/13/19 for my furniture...

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O
8:14 am UTC
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On December 30, 2019 between 10:00am and 10:30am, I was denied financial assistance because the the person who handles the grant distribution knows me personally and I worked with her mom and her aunt in the past. I went in the facility to get an appointment for emergency assistance. The receptionist went in the back to get a folder and came back and asked...

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R
7:58 pm UTC
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I received a call from this woman 2 months ago and she made an appointment with me said my name had been drawn I recorded the phone call, I also recorded me confirming the appointment a month ago. I showed up for the appointment today with my three children in tow and she denied any knowledge of the appointment or calling me. She called the cops on me when...

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D
3:47 pm UTC
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I would like to speak with someone about my recent termination. I feel very strongly it was unjust and I was not given an opportunity to discuss the situation nor a reason for being terminated. I worked for the Southern Territory in Spencer, WV. I don't think you know what goes on in the store I worked. In May I reported ex co-worker Jennifer Mitchell for...

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11:41 am UTC
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I called to ask if they were going to be open to help me with food today 12/19/2019 approximately 10:50am. When we were talking about me bringing in my income now every time I come in for help with food now which is different from what they have been doing, I made a comment about being happy trump was impeached and that I was a democrat. She stated she wa...

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S
3:13 pm UTC
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I have seen Deb of Olney IL Salvation Army post on Facebook that unless you are ringing the bell and collecting donations this year she will not be allowing those to get help in the coming year. This includes those who are disabled and elderly (expects family or friends to do it) or children on the Angel Tree. She is has said she will keep their Angel Tree...

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D
10:35 pm UTC
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Hi we want to report our complaints about your transitional housing west wood village in Los Angeles CA, on 1401 s. Sepulveda Blvd. Since we've arrived in May 2019 we could see that the staff here don't care very much about the residents, they're very judge mental, something not is right with how people were leaving here, and they often mention the DCFS...

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T
7:27 pm UTC
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During a Friday Food Distribution I noticed discrimination and bias against an African American and on a different occasion I noticed that the same African was targeted and bias was shown. Rudeness was displayed by a few of the volunteers. This African American person felt embarrassed and expressed that they do not feel comfortable returning due to the environment and treatment.

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P
4:50 pm UTC

The Salvation Army USA toys for tots program

I e-mailed the sergeant listed on the website in Milwaukee, WI that was the contact person for the Toys for Tots Program in late October or early November. I never heard from this contact person who was listed as a representative for the program.

I called yesterday, 12/12/19 to inquire again and I was told that the program was closed.

My grandchildren were in need of toys for this Christmas because I have several grandchildren.

I want to tell you that I am extremely unhappy and hate to see them suffer this holiday season.

Someone needs to get back to people that call and not just leave them hanging.

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T
1:32 pm UTC
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One of your staff members Is harassing the homeless.. Even going as far as to get in my personal life. I am a male of color and have witnessed the same staff treat those of non color differently. I am not on Salvation Army property so for them to bother me is wrong. I am putting in this formal complaint as well as my findings in my book homeless in Olympia...

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K
10:06 pm UTC

The Salvation Army USA stoneridge mall in pleasanton, ca

As I was leaving the Stoneridge Mall located in Pleasanton, California this evening about 5:30pm, the woman who was manning the bucket and ringing the bell was using profanity because no one was donating any money. She used the M***** F***** phrase and S***ty people. She said it loud enough that I could hear her more than 20 feet away. She may have been upset, but she represents your organization and did a very poor job of it.

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D
1:20 pm UTC
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I wanted to let you know that I was leaving Westgate Mall in Spartanburg sc (outside of Belks department store) and the woman accepting donations for salvation army for Christmas is a known panhandler. I've seen her all over Spartanburg begging for money all year and now she's accepting donations for your company. This makes me reconsider donating to your...

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M
11:27 am UTC
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I was wrongfully terminated. Because of bad bosses, poor management, toxic environment and lies. The matter wasn't handled properly and needs to be fully investigated before i get lawyers and NAACP involved. Racism should not be tolerated on any level. I SIGNED off to nothing. I'm unaware to the reasoning behind all this and none of my pay stubs were forward to me after employment..

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About The Salvation Army USA

The Salvation Army USA offers a range of services including disaster relief, homeless shelters, and rehabilitation programs. They also provide thrift stores and community centers, aiming to meet various social needs. Assistance extends to hunger relief, youth camps, and holiday assistance.
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