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The Salvation Army USA

salvationarmyusa.org

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1.4

Overall reputation rating based on reviews and complaints

The Salvation Army USA earns a 1.4-star rating from 12 reviews and 753 complaints, indicating that most donors and service recipients are dissatisfied with support and assistance.

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The Salvation Army USA Complaints Page 7 of 38

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G
11:07 am UTC

The Salvation Army USA No Apologies

For decades I, a white man, have gladly given you clothing, furniture, and money. For you to demand I apologize for being white is vile and disgusting. You shall never get another contribution from me. There are plenty of other deserving organizations who are better than you. You're a hateful disgusting and un-American. Your salvation is lost. Now that you're woke you may go broke.

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D
11:30 pm UTC

The Salvation Army USA The Salvation Army advocating that I apologize for my "whiteness".

I have supported the Salvation Army for decades to the tune of thousands of dollars in donations annually.
If this article is true: https://thepostmillennial.com/salvation-army-goes-woke-demands-donors-apologize-for-their-whiteness?utm_campaign=64501
I will NEVER support your organization again.
Please confirm or deny that this is true, and that the Salvation Army advocates this policy.
I thank you for your timely and courteous reply.
Sincerely,
Douglas G. Pfeiffer, D.C.

Desired outcome: A written response

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S
7:16 pm UTC

The Salvation Army USA News article

My family has donated for generations to the salvation army every year .
But we will never support or donate to a company that tells my family " to reflect on our racism "... we've never been racist nor will we apologize for this attack on good decent Americans.
This woke attempt wont work with decent and caring people, so I sincerely hope you reflect on this attack on Americans and trying to divide us by color and race .

This is not Christian in anyway

Desired outcome: Respect everyone and stop pushing a woke agenda

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K
10:57 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

The Salvation Army USA you abusive male employees

I had a scheduled pick up for a bed today. I have it in writing and two confirmed voice mails and this Morning a Michael called and told me after leaving a message that the men would be here today between 9 and 11am that they were not coming.

I have had this written contract since early Oct instead of admitting his mistake and finding a resolution he proceeded to bully me and try to intimidate me. when that din't work he sent his boss David to gaslight me and try to intimidate me. When that didnt' work they sent me Gerald. I am waiting for a call back from Gerald.

I will not be bullied or intimidated by a Gang of your male employees and I suggest you take this very seriously. Your hold message says that you do not discriminate - I feel extremely discriminated against and this is not acceptable.

Please have some one who is not a bully and has rational and some of that Compassion that you claim in all your ads get back to me asap.

Sue

Desired outcome: my mattress picked up and the men punished -

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K
10:30 am UTC
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I was shopping in Ithaca NY store and they had a 90% off of books sale so when it rang up I asked why wasnt it 90% she tried to explain and wasn't clear so I asked for the manager. She started crying and stated to her employees I cussed her when all I asked for was the manager. I went to tale a picture of the sign but they quickly removed it. The lady...

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M
3:52 pm UTC

The Salvation Army USA Corporate complaint

I am writing today to inform you of an incident at your 6822 3rd Ave, Brooklyn, NY 11220 store location.

I was attempting to drop off goods for donation at this location, as I have been doing for 15 years. Upon entering the store a nice polite gentleman at the register informed me that they would not be accepting any more donations today. I responded to the employee stating that if they could not accept donation that I would be forced to leave the box outside because I would not be able to take it back with me. He stated that he wanted to see the contents of the box. As I waited for this employee to complete his current customer transaction, a very angry man calling himself the store manager came storming from the rear of the store towards me in the front by the register and furiously stated that if I attempted to leave the box outside the store. He would follow me outside the store and force the box into my car. At that time, I placed the box to be donated on the floor infront of me. I responded to this managers hostile negative response by stating he should not be acting in such a manner. He responded by stating "Get the [censored] outta my store". I responded that "this isn't his store. And that he was not the owner of this location" as I was leaving the location. This manager still furious, over the cashiers head and around another customer threw the box to be donated at me while outside. The box hitting me on the shoulder. Immediately the cashier started to apologize for this managers actions. And attempted to de-escalate the situation. As the other customer there forced the manager back inside. The box fell to the floor after hitting me and 2 large glass cups shattered. I am physically hurt and may peruse legal actions. But the scary part was that an innocent bystander or a child walking past could have been seriously injured.
This location has become toxic under this managers direction. And he must be removed immediately.

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J
8:29 pm UTC
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I am 31 year old male autism adult been here week a have a problem with one of the staff on duty that I feel is totally unacceptable I do came here for help because I had no home out here I do not drug I dont do any of that bad stuff I feel like I been harrissment by a staff member named randy he told mind my own business which I am very alert because I do...

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G
9:09 am UTC

The Salvation Army USA Red Shield Atlanta, Georgia

My experiences at the Red Shield began around 2013 as I decided to explore the option of moving from Memphis to Atlanta so that God could use me to help people with addictions. I would visit Atlanta for a week at a time, as often as possible, until we were able to move. Initially, Red Shield was the only place that I found that I could afford. I was thrilled to discover the Christ-centered meeting led by the members of Mt. Vernon Baptist Church and started a relationship with their members. After several visits to Atlanta, I found other places to lodge, but I would visit the Christ-centered meeting at Red Shield on each trip.
On August 1, 2020, my wife and I were finally able to move to Atlanta. After learning that Red Shield was loosening their restrictions from CO-VID 19, then I inquired whether they would be open to another Christ-centered meeting. Johnny Smith told me that he was looking for someone to lead a Nacrotic's Anonymous meeting. I said that I only support Christ-centered meetings. Mr. Smith said that I was welcome to attend their Men's ministry that met twice a month.
Michael Davidson led the men's ministry. After meeting Michael, I gave him a copy of my book Turning to God from Idols. Michael began to share the book with the residents. The residents liked it so much that they asked if they could have a class. Once I met the requirements as a volunteer, I started teaching once a week. I shared copies of Turning to God from Idols with some of the staff as well.
Michael Davidson died unexpectedly. When the man that replaced him invited me to his induction then I looked forward to meeting a staff member that I was looking forward to meeting. I was hoping to commend Pastor Dan Schmidt on his service and inquire about becoming a soldier. Because I wanted Pastor Dan to know that I was there to serve and to share some of the things that God has been teaching me, I gave him several of my books.
I asked Pastor Dan if we could meet sometime. He agreed to the next day. The next day, Pastor Dan told me that my book was missing some things and that I did not know any basic Christian doctrine. The next week, I was told that my class was canceled. When I tried to reach Pastor Dan, his wife informed me via email, "Dan said he already spoke with you. Your responses caused a lot of concern that you were teaching principles contrary to our recovery program and Bible studies. I am not sure what else needs to be discussed. We wish you well in your future endeavors, but your point of view and ours do not match. We are not wanting to have contrary ideas put out in our program. Thank you for your willingness to serve. God bless."
The response from Jeanne Schmidt was sent on August 3rd. In mid-September, I sent a letter to Mrs. Schmidt since she is the director. You will find a copy on the next page. The next time that I went to the men's ministry, I was told by an escort that the director has banned me from the facility.

I am addressing this letter to you (in particular.) James 3:17 says, "wisdom from above is first pure, then peaceable, gentle, open to reason, full of mercy and good fruits, impartial and sincere. I pray that you are open to reason and impartial in hearing my view on your decision to deprive your residents of the teaching on addictions that God has given me.
The publishers of The War Cry of January 2019 agree with my findings on addiction. You can find the link to the article at
https://www.qgdigitalpublishing.com/publication/?m=58350&i=550708&p=11&ver=html5
Have you read any of my writing? Can you tell me that there is anything unscriptural? Every book that I publish is also backed with at least two pages of bibliography from other Christian writers. Just take a look at my Facebook page Quality Christian Resources on Addictions to get a feel for my research. I gave Pastor Dan a copy of some of my books and the next day he said that they were erroneous and that I don't know basic doctrine. I have been well indoctrinated by my parents, family, many pastors, books, radio, and most importantly by the Lord Himself. I have many letters of recommendation if you would like to see them
You said that Pastor Dan told you that my teaching is contrary to your bible studies. There is nothing false in my teaching. The other accusation is that I teach contrary to your recovery program. I am guilty of that! I pray that you would reverently consider what I have to say on this. Recovery is unbiblical. Jesus transforms (He is not interested in recovery.) Being conformed into the image of Christ is what I teach (as it is our sanctification.) That means that God desires to make people into something that they were not. I know that it is not what has been taught since the popularity of AA, but it is scriptural.
I'm only sharing this because I am genuinely interested in your residents. I believe that the purposes that God has for me largely involve the Salvation Army. I asked to meet with Pastor Dan that morning to ask about soldiership. Instead, he attacked me and insulted every pastor that I ever had as well as my dear departed dad who taught me well. I have too much reverence for God not to question whether He is being dishonored in this situation.

His glory is my pleasure,
Respectfully yours,
Gregory Madison

www.turningtoGodfromidols.com
[protected]@gmail.com

Desired outcome: Restored teaching and visiting privilege.

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C
2:59 pm UTC

The Salvation Army USA Not going by the policies and rules that you guys only give and have in paper

So my complaint is due to the fact that I can't talk to no person in charge of the campus on Owens Las Vegas Nevada 3639 Owens 89130 due to the fact that I had my car parked on the campus with a proper parking pass like I was inform to have me having hey problem leaving my car park properly in one of your parking spots with my parking permit pass in window visible for me to come back to my car not there and when I talk to hey manager and charge they try to lie and state that some anonymous woman that they gave me a number that I can't get in touch with said that they were there rightful owner and that they call to get their car and impounded and that the tow company that the owner shan't on campus chess got an the facility without there approval and just came and took my car for me to come back and had to pay a Towing fee and impound fee when retrieving my car due to the fact that I'm the rightful owner how was that possible that I called my car to get impounded so I would like to get compensated for my lost possessions time and money and stress 4 no Justified reason due to Associates that are workers for Salvation Army lying and going out of your policies and rules regulation

Desired outcome: Would love to be compensated 4 time stress and possessions of Lost and stolen

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P
2:52 pm UTC
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I was exited from the salvation army for not wearing a face mask. I'm disabled wheelchair bond. The same guy that exited me name Mr. Larry was after me because I informed yall if him using staff and residents to get him drugs. Just three days before they exited me. His car was impounded for someone bring drugs to a staff member that was arrested at the...

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J
10:53 am UTC

The Salvation Army USA Treated unfairly at the job/work exspectations

Good morning Ms. Wach,

My name is Jessica Platt and I was an employee at the Mabee Center from July 26 2021-September 27 2021. I made the decision to resign for my well-being and the concerns I had. I wanted to bring to your attention a few concerns that I had while working there. I was a Case Manager Specialist under Rapid Re-Housing and my supervision was Latashia Edwards. First, let me start by saying I enjoy working as a Case Manager and I have worked in this field/community for a few years now. I would like to put in a formal complaint against Latashia. I spoke with Ms. I would like to address the following concerns: Latashia was very disrespectful towards me by going behind my back and questing from a rental property (proof) about my work, asked formal co-workers asking if they like me. I have had concerns with Latashia the first day we started. In our first meeting together I and two other co-workers set in her office, Latashia referenced that the team is doing the work wrong and she doesn't understand why because she trained them. She would talk negatively about her current co-workers on the team and a past co-worker Rayana. It was very uncomfortable to hear that being that I was a new employee. I had to go out of town and she asked me once where I was going and I responded that I am going out. When I returned to work and on a Team meeting she asked me again. I end up telling her where I went. It is like she has no sense of privacy and is very noisy. I don't understand why she was asking me where I was going when I am not working? It is none of her business. Another concern, If I questioned her or if something didn't make sense to me I would ask to get clarity from her. Latashia would raise her voice at me, she has done that on two occasions. I did not receive the proper train when it was associated with completing the attachment 3 document. Latashia had me and the co-worker work on it together without any training. Latashia sent us an example of a former employee's attachments and email. Latashia did not sit down and explain anything. This created confusion and stress because being a new employee there was a lot of back and forth with no sense of direction from Latashia. because there was so much confusion in completing this document Latashia and the co-worker came to the conclusion that they would be responsible to complete the document. I would give the information to the co-worker each time I would house someone. A few weeks later Tasha tells me and the co-worker that we need to go line by line to work on the document. I was confused because the last conversation we had on attachment 3 is that Latashia and the co-worker would work on that. I gave that example because I want to to see what type of supervisor she was. Latashia was a poor and unprofessional supervisor. She would ask and say one thing when it came to going a project and then change it without letting me know. Over the weeks I notice that I would need Latashia to send me what she is asking in the email form that way I can track what she is saying because unfortunately Latashia's communications skills are not good and she would change her mind. I asked in her office and in Mr. WIlliam's office if she would send me an email when she would want us to do something specific or a project. Latashia told me no she is not going to email me because she sent a message through my formal co-worker who is new to Salavation Army as I was. I told her that form of sending messages and information through another employee did not work for me because the information I don't understand and I would like to get it from my supervisor. Latashia did not like that I held her accountable as my supervisor. I can go on and on but there are so many issues with Latashia that I believe aware of if you are not already. My last concern that I would like to address is in the last meeting that we had with Mr. William she threatens that she would write me up if I and the co-worker did not iron out the issues. She also brought in another co-worker in the meeting that should have not been in the meeting. I told her I was uncomfortable with that other person in the meeting and she still wanted to do the meeting. Mr. Wlliam had to step in and tell her it would be rescheduled. There are so many alarming concerns with her even being a supervisor, she doesn't respect others and talk about hem behind there back. I would like a follow-up with you, I hope that my email make sense and I tried to give a few examples but trust me there is more! I can be reached at [protected].

-Jessica

I sent this complaint to Becky and never received a call or follow up email.

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D
12:15 pm UTC

The Salvation Army USA Rude district manager and manager

I went tomake a donation and there was no organization at all. I asked for a cart or help since I am disable. I was to they didn't have any carts and I would have to wait. There was no organization people were just coming and dropping things off and nobody was waiting. When I unloaded my items a DM came and said she was calling the police. I said I asked for a cart or help and got nothing. I left and the police called and said I needed to pick the items up or I would be summoned to coury. When I went back to pickup the items I asked the guy at receiving if they were going to accept any of these items he said he BB wasn't sure the manager was coming. She started yelling I don't want any of that [censored] you need to get the f... off my property and as I was loading the items in my car she called. the police again after taking a picture of me and my can and when I tried to take a picture of her she told the police I was harassing her. I am disabled and cannot imagine that this is how they treat disable people. Their business runs on donations but I cannot imagine it lasting long at this rate.

Desired outcome: Apology and training for the District Manager and the Manager

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N
8:33 am UTC

The Salvation Army USA The staff

I had 2 put my name on a piece of paper that was not true 8n order 2 get my check Friday oct.8th.
I was told I missed 4 days and was late 4 days every day I was late and didn't come into work I text PATRICK and he said okay
I finally got the # 2 call if I was gonna be late ect.. when I call that # no one answered..
I'm also missing 3 days of pay..
I have also attached proof that I spoke with Patrick.

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D
5:25 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

The Salvation Army USA Veteran services

Disabled Veteran slammed into a Crack infested Building filth and dope Salvation Army Networking corrupted Property Managers lots of dope dealing and crack smoke non stop Senator Harry Reid Senior Apartments 328 N 11th Street, Las Vegas, NV 89101. Milking welfare system, disgusting report to attorney general! Filthiest building I have ever seen, disgusting non American third world!

Desired outcome: REIMBURSE MY BENFITS RIPPED OFF STRESSED CRACK INFESTED CANT SLEEP

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E
4:58 am UTC

The Salvation Army USA Unethical behavior by case manager

Good Morning:
I am trying to get in touch with someone because my children and I recently applied to receive nipsco/rental assistance. Due to the leasing agent of our "new apartment". Here's the deal: The children and I just came out of St Judes domestic violence center for women in Crown Point, IN, for 2 months we were promised to be placed in our apartment. Finally the gentlemen calls and St Judes covers the deposit of $895, Geminus corporation was trying to help but the leasing manager did not comply with W9 Tax form at first. So I covered the cost of expenses, than he tells us we still couldn't move in because of "mainetance". Than on September 15th NOT SEPTEMBER 1rst like your worker Provedencia Blanchard, states because our leasing manager didnt contact me and let me know we needed our renters insurance and nipsco turned on until last minute stating our building unit wasn't covered for utility assistance. So I come up with the cash at the last minute. Needless to Say we reached out to Salvation Army, but due to work and due to mother nature and hurricane issues with our apt in houston. I had to return for an insurance claim. Ms. Provedencia was sweet at first but would always pick the wrong times to call... Now she is very well aware with the old apartment leasing agent here in Gary, Indiana for the Lake Shore Dunes Apartment. See weve really only technically got to live in our apartment for 1 week in September and I've been paying on this apartment since June 15th. Now if Ms. Provedencia would like to take that into consideration, she should not be speaking to me like this and especially in front of my employers. I am going to post the following emails as well here.
Emily,

When you initially called our office, the last part of August, it was for assistance with you NIPSCO. You were made aware of the required verifications that I needed to give you the assistance you requested.

I have, without fail, been solicitous to your every whim and made every effort to provide you and your children with that assistance. I have called you, only to hear, "I'm at Wrigley Field Hon, promise to get it to you tomorrow", has consistently been your reply. Or, "I'm at my other job, Babe."

Emily, tomorrow has come and gone. We will not be able to assist you with your rent or utilities. I have spoken to my Captain, Amanda Keene, and made her aware that I kept your pending Case Record, in my office, on my desk, for over a month, awaiting your documentation via email.

The information you emailed me yesterday evening, was not what I requested or needed. With specificity, I made you aware telephonically, and via email, what those verifications were. Again, we will be unable to assist you. I am closing your file.

Sincerely,

Dr. Provedencia Blanchard

The Salvation Army Gary/Merrillville
which is WRONG because we did not contact the office nor my case manager until after September 15th.. I would like someone to contact me from your corporate office IMMEDIATELY! @ [protected].

Thank you
Ms Emily Pyle

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A
4:17 pm UTC

The Salvation Army USA Employee

I got followed around the store and the employee came up to me and told me to pick up the clothes and hang them. I told him I was not a employee and that I was a shopper and he said "I don't care, pick up these clothes and hang them" I felt very disrespected so I tried to resolve the issue with the manager that was on shift and she said she would just talk to him and didn't apologize or anything to me for the way I was treated. I will never go to salvation army again. I will take my business to Goodwill and make sure everyone knows that salvation army is a horrible horrible store to shop at.

Desired outcome: Terrible.

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W
9:19 am UTC

The Salvation Army USA I was asking for help with prescription meds per Dr. Sent me and was treated subhuman

The ER doctor told me to go to (Share n Care/salvation army) Harrison Arkansas. For shingles medication help. Well, I did what doctor said wore long sleeves n pants to cover blister cause while blistered I am contagious. I told the employees and She got another employee whom stormed in an started in on me verbally! How dare you expose us put our lives as risk, It was horrible! I cried n cried told her showing my paperwork from the ER doctor! I will never go there again I wouldn't send anyone to them if they need help! Nothing professional or ethical about the way I was treaded and made to feel! I told said Women I would pray for her, to never endure What she did to me!
Please release such a awful hateful person she has no business working for you.
Sincerely
Wendi Burns
Harrison Arkansas

Desired outcome: Relieve those women from your services and find compassionate employees

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K
5:11 am UTC

The Salvation Army USA An employee who would never return my calls for assistance I submitted 6mon ago.

I applied for rental assistance 6mon ago in feb 2021, with the salvation army customer service line. My case was assigned to a mrs. Angela webster mrs. Webster had called me and left a message back in march 2021 leaving me gee name phone number and a brief message of who she was and with. I immediately called her back even though it was after hours I wanted her to no I had received her message and I left a good time to reach out to me. The customer service employee couldnt stress enough how important it was to be available or return the call asap. There was so many applying for assistance and the case workers will move on to the next if they dont hear from you. I called mrs watson daily leaving a message as I new I had to be out of my apt in aug 2021. Mrs watson nvr returned my calls I had to reach out to corp for a supervisor. Still didnt help in july I lost my mom and oldest son a huge financial set back I reached out again ended up talking to a supervisor who said mrs. Watson had been in a car accident, but mrs. Watson did finally reach out to me this same day gathered up information and said she would be in touch well that was my last conversation with her, again I tried reaching her with no success I ended up speaking to a niki who reached out to both mrs. Watson and her supervisor kathy malloy. I finally received a voice mail from angela saying she had no options available 4 me they were out of funds. Great I have to be out oct 3rd I reached out back in feb plenty of time because your employee wouldnt call me back my opportunity for help I lost because of your employee. Now im looking at being homeless after losing 2 family members and not being in the best mental state of mind and no where to go or what to do. This is so unfair that I have lost my option for help because of mrs. Angela watson. Im 55 yrs old not the best of health and looking at being homeless...

Desired outcome: HELP TO RELOCATE WITH A DEPOSIT AND 1ST MONTHS RENT AS I WAS TOLD 6MON AGO

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D
2:58 am UTC

The Salvation Army USA Customer Access

The store on Clyborn in Chicago would not allow my Mother, who is 89, to bring in a water bottle. When she walks she sometimes needs some water The other Salvation Army stores do allow water. Why not this one?

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N
3:40 pm UTC

The Salvation Army USA Lack of social services provided by case workers

My friend is not being given the help he needs. He is currently staying there. He is without legs, a u.s. citizen and has met with case workers. No one has helped him apply for disability or section 8 housing or even food stamps. They want to help him find shared housing. The man is able to take care of himself and deserves a place of his own. His scooter also needs to be replaced as well. This could all be taken care of by ss disability. When he is not sleeping in the facility, he is forced to beg on the street corner for money. This is negligent and a disgrace. This man deserves to be treated with dignity. The case workers incompetence is inexcusable. Also the outside facilities should be kept open at nt so the nearby homeless people have a safe place to sleep, use the bathroom, and take a shower. This place claims to be a non profit but is run like a for profit. It might as well be the Walmart of the non profit world.

Desired outcome: I want this place to be reformed and ran properly.

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About The Salvation Army USA

The Salvation Army USA offers a range of services including disaster relief, homeless shelters, and rehabilitation programs. They also provide thrift stores and community centers, aiming to meet various social needs. Assistance extends to hunger relief, youth camps, and holiday assistance.
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