The Salvation Army USA
Reviews and Complaints

On 2/3/2023 I visited to mountain home arkansas salvation army to recieve help with food for my family of 5. After filling out the form and waiting seeing people get boxes of food I was excited to finally be able to have a meal to feed My family. They pulled a cart out and an gentleman took it they then said my name, but he had already took and left with the items. They then presented me with a small bag of bananas some fish sticks and 2 cans of beans. Confused I asked if this was all I was meant to get. The lady in the bag said and I quote "ewe I frigging hate that, it's not meant to support you for a month.. you get what you get" I felt so ashamed and embarrassed I was left crying and didn't even take the little food that was left for me that my family desperately needed. I will never bother the salvation army again in my time of need they not only offered me shame and guilt, but offered no help for me and my 4 children. What a horrible experience I wouldn't wish this on anyone.

I have given to the Salvation Army for the last thirty years, thousands of dollars in clothing and money and also was a bell ringer for them last Christmas, but NEVER again! I would recommend ALL start putting any extra money you get into a safe in your own home instead, so you have extra funds when you need it! All the Salvation Army does is take, take, and take some more, but God help you if you need help on a utility bill or anything else if off work on unpaid FMLA or for any other reason as they will find any excuse not to help you with ANYTHING! At the same time the girl Kammy in the Marion IL office was bragging about her the new computers they just got! Oh, that is a great use of our donations! The Salvation Army is a scam, they take in billions of dollars, pay their CEO a massive salary and benefits, have new buildings and now filling them with lots of employees and buying themselves all kinds of stuff! Every time I have dropped off clothes the employees are rude, stand around talking and no help! When you call or go in for any help which I have done twice in my life, they act like you are a bother and try their best to deny you any help at all! The girl Patti in the Centralia IL office sits and talks to her friends and has her dog in the office and did nothing for me, then says she will call you back and never returns your call! The office I contacted in Springfield picked up the phone, then hung up on me and when I called back six times, no one would answer! I tried to reach out to the corporate office and got some foreign girl by the name of Hlile at the number [protected] who kept trying to get my personal information before I even told her what I wanted after I asked for the corporate office number, she then argued with me and kept talking over me and was extremely rude, then when I requested her employee number or last name refused to give them to me! I finally had to hang up on her! I then tried to find the corporate office number and they're in London with no number listed and any other offices I tried had full answering machines and would not pick up! DO NOT GIVE THESE CROOKS YOUR MONEY AND DO NOT VOLUNTEER TO WORK FOR THEM COLLECTING MONEY THEY ARE MISUSING THE DONATIONS! I am done giving money out to anyone, will save my own and will not help anyone, just as they do to me! They have no problem taking and then using it on themselves or handing it out to the same deadbeat's day after day and foreigners and minorities but when a natural born CAUCASIAN working class citizen of this country reaches out, they use them to work for them, take their thousands in donations yearly and then if they ever need help, turn them away. God will turn them away too, when they try to get into Heaven, he sees all, and they just turned away a twice widowed mother! Stupid people.

On Saturday January 28, 2023, I was shopping in the Hornell, NY store and had an encounter with a very very rude nasty manager. I had been shopping awhile, had about $50.00 worth of items. I had found a shirt that I absolutely loved. I knocked on the door and a very nice young man answered. I asked him if the manager was available to possibly take a little off the shirt because it had a small, fixable hole. He took it back to ask her and she was loud and rude. "JC, what, do they want it for free? Tell her we cant sell it with a hole". I was livid and I do not get angry easily. Shes the same b that has a grumpy face all the time and is rude, rude, rude.

January 27th 2023 (early this morning around 3am) there was a fire at a Salvation Army shelter in New Orleans.
Evacuation alarms worked in entire building. People were allowed to stay in building. One lady was still sleeping in our dorm when only a few of us that had actually evacuated were instructed to return.
This seems dangerous. This is a large shelter with many families, and fire evacuations need to be handled more appropriately.
This is not a rare occurrence, and shelter director advises us to sleep in clothes so we can ALL evacuate quickly.
Homeless people’s lives matter!

I worked for Salvation Army and I hadn’t went to store for a longtime. I needed to get some scrubs for my new job and thought I can get ther but as soon as I walked in the store nicely and said hello to Brenda i did not in any way made her feel as she did towards me.

She started yelling at me “Get out of my store!” Called me a thief and nasty when hello I was the most cleanest person ther. She threatens to call cops I did nothing ! But that attitude made me want to. I can’t believe she still works ther with such low class attitude she is a raciest without a dought!

Very disrespectful and sloppy!im sure that the store would benifit alit more without her!

The Bell Ringer that has been working the location in Lexington, Ky at the Richmond rd store is the rudest woman I have ever met. This particular incident occurred around noon on 12/8. She’s an older African American woman and makes me not even want to shop at that store. When I was walking into the lobby to get a cart she was on her phone being extremely loud and using profanity. I looked at her shocked and she saw me and asked what my problem was, I just ignored her and walked inside. On my way out she was still on her phone and yelling, never seen a bell ringer so disengaged with the customers and cursing before. Makes me wonder why even volunteer in the first place. I will be placing a complaint with the store manager in the morning to have the bell ringer removed from the store if she will be the one to continue volunteering at this location.

The women and myself are disappointed and shocked with the level of disregard and unhelpfulness at our shelter. We've had to come together to help ourselves finding resources bc the majority of staff here act like we're on probation and in probationary housing vs actually HELPING and being an advocate FOR US. Even when I've had to be drug tested for work applications, I've NEVER had someone stand over me and literally WATCH me pee into a cup like a criminal in jail. We're served old, gelatinous & runny food that people did not eat previous meals, that were left out 2hrs on carts. I can't express enough how humiliating it is daily here, staying at a salvation army shelter.

I applied for rental assistance about 3 and half weeks ago.. Since day one they been very rude to me. The last I talked to over the phone to set my appointment up told me everything I needed to have so I bring all those documents then told me I needed more documents before they could move on with processing my application.. My park manger faxed them the documents that needed to be filled out and they took too long to respond back to me about the next step I had a 10 day notice to vacate they ask if manger would extend my notice so she did she extended it for another 5 days and the wouldn't get back with me or anything until alost almost a whole week and they asked manger for another extension so she did again she they didn't get in touch with me for a whole another week. Now i'm gonna be evicted because they been dicking me around the whole time I feel like they are discriminating against me because i'm gay.. This is the most worse place I ever been to for help they are very rude..

I was came for my appointment today at10:30 am waiting 2 months .They told me bring a proof my bills and my income.They not told me I need have bill under $300 but I do have under $300 because I send a check for PGE August 1,2022 but PGE open case number looking this check .Now my PGE bill $449 on November but minus missing my check $150 will be $298 need pay for my PGE . Shut down notice I was don’t know I need bring it but call PGE explain they told me going to send it me few days will receive it.I almost 2 hours in my apartment filled up application but I told them everything but they can’t help me because I don’t have today

Salvation Army in Paso Robles phone number:[protected]

My phone number:

[protected]

Elena Genasci

This is my third complaint I've asked and beg completed for the people the tenants that stay here to keep their children their basketballs or footballs and all of their belongings off of my vehicle! I have beg you completed and next time I'm going to begging plead anymore I will go straight to my insurance company for work PD and make her report to my insurance company and they will have to pay for it I'm not going to keep putting up with it if you don't have control over your tenants while they're here. Then you need to make them leave.

I was checking out and gave Hailey the cashier my money and she gave me back the wrong change and then proceeded to argue with me about what I gave her. I asked for a manager but they never came. I left very upset because I was told to get out! Then she told me to have a good day. Needless to say that made me very upset. Thats why I am here making a complaint.

I am an employee of The Salvation Army Family Store (Casselberry, Fl location)until today. I will not be returning after being talked down to by Vincent Tedesco (GM). I was asked to go to the office. There Vincent proceeded to shout at me and tell me what was being done to me. He was sitting directly towards me with an angry face, as if to intimidate me. While all the while the Manager Esperanza Contreras witnesses the whole thing. I asked him to lower his voice, he refused. I told him I will not allow him shouting at me and condescending me. When I had asked him how long it was going to take, he said 'it's going to take however long it's going to take'. When I had mentioned it's very busy and we had long lines. He did not care. He proceeded shouting then decided to send me home. I have never been talked to like that in any place of employment in my life. So unprofessional and demeaning.

I bid on 2 different bracelets and won from the San Francisco facility and the shipping charge for each was $7.54 via ups. They are both now on the same invoice waiting for payment with a shipping charge of over $15. I contacted them 3 times with NO RESPONSE. I know the shipping charge would be no more than $7.54 for both of these bracelets together. It seems this facility is gouging me for double the shipping cost and pocketing the difference.

Now the due date for payment is in one day and the invoice shipping price has not changed

Thank you for scheduling

Your donation pickup

Date of Pickup

10/17/2022

Special Instructions

Pickup Address

Aline Jackson

3013 N 47th St, Milwaukee, WI 53210

Home Phone: [protected]

Mobile or Work Phone: [protected]

Items to Donate

Qty. Item

2 Clothes (Bag/Box)

2 Books (bag/box)

2 Couch

Pick-Up Policy

Please review the pick-up policy below. If you have any questions, please call 1-800-SA-TRUCK.

• All items that you wish to donate must be free of any: rips, tears, stains, soils, scratches, pet hair, mildew or any other types of damage.

• It is at the drivers’ discretion if the items are within guidelines and are acceptable.

• The driver may be unable to navigate interior stairs of your residence. If they determine that it is not safe to remove items without causing injury to themselves or damage to your personal property, they will not take the items.

• Your donation can not be in an unfinished basement, attic, or above the ground floor without elevator access.

• All donated items must be disassembled and ready to go, just as if it were moving day.

• Please have all items in one common area, such as a porch/garage/patio or by the front or back door, so the driver and helper can simply accept your donation.

• In order for the driver to enter your property, someone over the age of 18 must be present. Donated items may be left outside on the porch or in the driveway, clearly marked, without the presence of anyone.

• Please make sure smaller items like clothing or household goods are bagged or boxed prior to scheduled pick-up. If not, the driver may not be able to complete the donation.

• The driver is an employee and comes with a helper. We kindly ask that you DO NOT offer a gratuity to them.

I have scheduled several dates for pickup with Salvation Army (as you can see from the confirmed email regarding the scheduled pickup on 9/17/2022.

These people never called then I get a confirmation of pickup requesting customer review. I am not sure if the drivers are capable of confirming once they are on their way to pick up items

On 08/29/2022 while waiting for staff to answer my knock at the door to the staff office, I was kicked in the calf by a resident. When I turned to ask if she just kicked me on purpose the woman shouted " yes I kicked you and I don't care" I told the case manager Amado lopez about the kicking immediately and was told that he'd check the cameras. And hed get back to me after a meeting with Liza to address her assault if it was on the camera. 3hrs later at dinner Liza was still in the facility so I asked staff why they weren't enforcing the contract and was told by staff members Amado Lopez and cindy at the Aetna salvation army bridge home that I should let it go because she is an old white woman and I'm young black man and it didn't look like itd hurt me on camera. I said that she'd confessed to it immediately but The staff refused to terminate her, as is the rules of the contract, while telling me that if I had done the same thing I'd have been definitely terminated immediately. They said I had the right to call the police which I did. Again she confessed to the police and was issued a court date and I was given a police report. I submitted a grievance to my housing navigator Amado Lopez about the racial and gender discrimination that the staff were showing by refusing to enforce the rules as stated in the contract and the point of the security guard and rules if the staff aren't going to enforce and secure anything. I waited 3 days and asked staff members why the lady was allowed to stay if the contract states that violence against staff and residents results in immediate termination for the 3rd time. Staff said they didn't have to answer my questions. I pointed out the greivance and was retaliated on by staff supervisor Steven with statements that I'd broken rules in the past (retaliation) and staff had chosen not to enforced them (he would not specify the rules I'd broken) I called the LAPD again to report the blatant breach of contract and discrimination and harassment exhibited by the staff members. The LAPD arrived and said they don't handle contracts nor discrimination and harassment reports. The LAPD officer go to speak to staff for 30mins and come back and tell me that I'd been terminated by the salvation army staff members (retaliation) but they had no reason. Police tell me that staff said that they'd spoken to lahsa and had terminated me from the program that morning after id sent a complaint to lahsa about the lady kicking me and salvation army staff doing nothing at all to enforce the rules nor provide me with the same level of protection and services as the other residents. The police threatened me with jail unless I left the premises that I'd woke up on only 45 mins earlier. Now I'm homeless in a tent and waiting for services that I should have gotten during the 6 months stay at the salvation army bridge home on Aetna.

I was also denied the housing navigation services specified in the contract. My case manager never turned in my HMIS housing assessment to whomever it was supposed to go to On 02/08/2022

It was returned to me incomplete when the police escorted me from the shelter in 09/02/2022.

I was discriminated,harassed and retaliated on by the salvation army bridge home staff for being a young black man and not an elderly white woman.

The salvation army allows violence, threats, assaults, and other types of crime to happen on the premises and then fight against you when you defend your safety. Because they over crowd their facility they don't know who does what and expect everybody to run and tell when in reality we all have our moments and situations to attend to. For the lack of moral support the director turns away from the problems she needs to be fixing in order to run a successful business. What kind of place is that to even work in knowing you allow those things to happen and to bring no resolution. They hurdle together, disrespect and violate, the trust of those they bring in.

I was informed by a former employee of the store that the workers are allowed to take home whatever they would like for free out of the donations. One woman takes all the sports jerseys while another takes all the band t shirts. I used to find tons of clothes there but recently there has been nothing due do everyone taking things. It doesn’t seem fair to the people who actually buy clothing there