SUBMIT A COMPLAINT

The Salvation Army USA

190 Troy Schenectady Rd, Latham, NY, 12110, US
Sat 10:00 am - 7:00 pm Working Hours
Sun:Closed
Mon:10:00 am - 7:00 pm
Tue:10:00 am - 7:00 pm
Wed:10:00 am - 7:00 pm
Thu:10:00 am - 7:00 pm
Fri:10:00 am - 7:00 pm
Sat:10:00 am - 7:00 pm

Reviews and Complaints

The Salvation Army USAclothing return

Normally I redonate items I purchase that don't fit me but after one shopping trip I had several things that didn't fit. I went to the store to exchange out for other items and the woman at the desk said that they normally do let customers exchange out but she needed to get her manager. The "manager" came out and like a broken record-"we don't take returns". I wasn't returning anything, I wanted to exchange. I spend thousands of dollars there a year, I'm at that particular store at least 2 times a week buying clothes. I have friends that shop there as well.
Now that I have had this experience, I won't be returning to any salvation army store unless this is resolved. If it isn't resolved, you have lost at least 4 customers that were devoted to shopping at a reputable charitable center to put money towards this charity to help others.
Not allowing for exchange after you were told they normally allow it was unacceptable for someone that spends so much money for this cause.

My email is [protected]@yahoo.com, I would appreciate a response and a resolve.