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The Salvation Army USA Profile

The Salvation Army USA – Page 6

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1.4

Overall reputation rating based on reviews and complaints

The Salvation Army USA earns a 1.4-star rating from 12 reviews and 755 complaints, indicating that most donors and service recipients are dissatisfied with support and assistance.

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The Salvation Army USA Complaints Page 6 of 38

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4:00 pm UTC

The Salvation Army USA Manager and Assitant Manager

Hello, I am a regular costumer to Salvation Army. I have noticed that the Manager and Assistant Manager are pulling out items for a certain individual in a cart. The individual waits until one of them comes out and the induvial follows behind. As well, giving discounts when the individual has a full cart with new or not as used items. It is frustrating and unprofessional for people who work for the salvation army to do things like that. I thought Salvation Army was a professional company. We all look for the treasure, but instead everything is given to that person. They do this every week and there needs to be a stop.

Desired outcome: I would like the favoritism to stop and be some time of discipline to the Manager Maria and the Assistant Manager Margarita. The problem is on Modesto, CA on Mchenry Avenue.

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Ayana Henderson
Lawrenceville, US
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May 13, 2022 12:43 am UTC

I totally agree they are very unprofessional I experience something so negative will Salvation Army here in Jackson Mississippi try to handle you any kind of way, talk to you any kind of way, treat you any kind of way. The employees there at the shelter show no respect for the homeless they have no professionalism about themselves they conduct they sell as if they were children. The facilities is supposed to be there to help the people not try to look down and degrade their mindsets is not God like at all. They think because they have power over you they can treat you any kind of way but the devil is a lie watch me rise what they think about me this is only a test I won't remain where I am.

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M
8:48 am UTC

The Salvation Army USA The manager, the people in the office, and the thrift store.

My husband is terminally ill, I asked for help was given 2 bags of groceries. Went back to see if I could get a space heater was told I was always asking for free stuff, I did not ask for free, I asked for a cheap one. I asked about clothes

Because money is tight. Was told to leave, yesterday was the last straw asked if they had a mop, fir flooded bathroom. Accidently went in back room (in Sebring Florida) the lady at the front desk said I could. The woman manager screamed at me to get out.

Desired outcome: You need a new manager, one that doesn't call people poor, like she did me. Shameful I will go to good will. Cleaner store.

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8:56 pm UTC

The Salvation Army USA Told to leave

6:00 went in salvation army to eat an prepare for bed. The Chief Officer was there he preceed to tell me the building had security put in 5 yrs ago repeating 3 times. I said I mentioned the screen outside was very disturbed an thought the the drug users might be trying to get in concerned about my safety. On the 3 third time I said ok I understand an went to get me a water as he walked to answer the phone he said "I was talking to you"

Desired outcome: His abuse of power addressed an audit they are not Christians an don't really help anyone.

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9:50 pm UTC
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First let me just say that everything that they received to sale is donated they paid no money for the items!!! The items are priced about 20 dollars less than what it cost brand new. I had first hand experience at the two older ladies that run the Salvation Army store. They was taking items that was donated and looking them up online to see how much they...

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6:46 pm UTC
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The Salvation Army USA Rental assistance

My family and I are a family of 6 we applied for rental assistance and was approved now we r getting kicked out of our home my youngest is 2 and our other 3 have severe ad HD and behavior issues. I'm the only one who works and now we are going to be homeless and the representative will not return my calls I will never recommend anyone to ask them for help I'm Waco Texas

Desired outcome: To be helped to not loose faith and see our babies freeze in the coldfreeze in

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Briannafg
Austin, US
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Jan 23, 2022 11:05 am UTC
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Very similar situation happened to me and my kids at salvation army in Lubbock tx.

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11:55 am UTC
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I have been a frequent shopper at the Salvation Army mentioned above for many years. I literally go there just about every day on my lunch hour to shop. I don't even want to mention the ridiculous amount of money I have spent at this thrift shop over the years. Recently a new manager and assistant manager took over the store. It is now a complete joke. It...

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9:39 am UTC
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The person's at the salvation army in Utica New York said that I had threatened them their family and that's not true it took me a few months to figure out what had happened and it was obviously a review that I wrote to Google about its location services bothering me and following me and they took that the man attacked me verbally assaulted me and threw me...

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5:29 am UTC
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The Salvation Army USA Treating clients badly

Lucy and Regina at Tampa shelter on Florida Ave always yelling at clients and treating us like we animals. I ask a question about address verification form and they both yelled at me and told me to stop asking questions.

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7:06 pm UTC
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The Salvation Army USA Gas money

I called the Salvation Army in Brookings South Dakota. I have been having great financial hardships with losing my job and working for minimum wages.

I asked for help in getting gas money so I could go to work. I had a medical bill come up and a broken foot.

How was I going to get to work? I need to work to pay my bills and I received no help. This person said she already gave me $160 for a new pair of glasses. Yes, I needed them for me to work and drive. Then I asked her for gas money to go on a job interview, she gave it but was not happy about it.

Now I needed money to get to work because I had to pay the medical bill first. She basically told me she has spent enough money on me. She told me to go to a church and ask for the money.

I thought the Salvation Army was there to help people in need, like me! These life
experiences do happen and the girl at the Brookings Salvation Army made
Me feel like a low life because I need gas money.

What are your guidelines? Why are people being turned down from being helped? Your purpose is to assist people that are in need.

Unhappy in Brookings South Dakota
I smell a rotten egg.

Desired outcome: Not be treated unfairly

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3:49 pm UTC
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The Salvation Army USA “Woke” policy

Insulting donors by suggesting that we should reflect upon our "white privilege" is insulting and racist. I will redirect my annual donations to organizations who stick to serving the needy without promoting racism. I will also educate others about this and pray that the Salvation Army will return to the honorable tradition of meeting needs while sharing the Good News of eternal life through our Lord Jesus Christ.

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3:42 pm UTC

The Salvation Army USA Wokeness [censored]

Will never donate to you because of your WOKENESS, DONT YOU KNOW WHEN YOU GO WOKE YOU GO BROKE

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9:35 am UTC
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The Salvation Army USA Kelly France

I was really at one of my weakest points I needed some help so I went to the Salvation army because I thought well these wonderful people will probably be able to help me, I was praying, and I went in there requesting help for my 3 school age children I asked if they had bookbags and or any school supplies I would be appreciative for them if they had anything I also was requesting basic health and essential household products, such as hand soap, dish soap, toilet paper toothbrushes and toothpaste and tampons or napkins for my twin 14 year old girls. I am a single mother on disability it is so hard to make ends meet. And Kelly France one of the employees at the Midland Michigan branch treated me like I was a poor joke, she made me feel terrible like the scum of the earth just for needing help. She raised her voice at me an called me a liar, And I am not a liar I got quite offended and felt like I was somewhere thinking I could get help, but instead I got treated terrible. She was so condescending and rude. I couldn't believe it I cried for 2 days because of that woman. And she told me she was going to call me back that afternoon so she could try to help me and I never heard anything else from her. She is a mean judgemental lady and I did nothing wrong my name is Stacie Stricker and I live in Midland Michigan and my phone number is 600-2542 can someone please contact me back I was not treated fairly at all

Desired outcome: To get some help and not get treated like a lying baglady

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8:20 pm UTC
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To whom it might concern, I'm a frequent visitor of the Salvation Army located at 2270 N. Clybourn Ave and have a very good report with all the associates at the store as they all seem to know me. Besides being a constant mail in donor. However today at approximately 6:15 PM I walked in with my mask being affixed to my face the very rude associate at the...

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10:04 pm UTC

The Salvation Army USA Your comments about white people

I just saw a red kettle at a store I frequent and as the Christmas holidays approach I usually donate, but since your recent comments about white people like myself I have decided not to drop even a penny into any red kettle anymore. You should be ashamed and think about all the deserving people who benefit from donations from us horrible "white" people. You screwed up and will be sorry for your idiotic comments for years to come!

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9:39 pm UTC

The Salvation Army USA Too littler too late

You still refuse to Categorically rescind your insulting policy of asking all whites to apologize and merely claim it is being subject to further review. Your non apology is not acceptable. I will pass by your kettles this Christmas season and no longer will drop a donation as I have done for the past 30 years. I will no longer donate furniture as I have done in the past.
Whoever came up with this policy should be immediately fired. You engaged in a form of racism by labeling an entire group of People as hateful bigots You have no moral right to call yourselves a Christian organization. You should hang your heads in shame and ask for forgiveness

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Jim Jozwiak
Flint, US
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Nov 29, 2021 10:06 pm UTC

Spot on

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8:48 pm UTC
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The Salvation Army USA Crt

Hello- I will not put another penny in the red bucket due to the very racist statement that I should be ashamed for being white and should say I am sorry to every person I meet that does not look white. Pulling the social teaching guide for review is not enough, actually it is a joke and insulting . The SA should cleanse their own house on racism before you ask white people to apologize, and whoever let this trash be spewed should be fired asap. What happened to just helping people and staying out of the Woke issue. like they say --GO WOKE AND GO BROKE-- a truly sad day for Christians. SA get your head on straight and when I read that whoever let this happen is relieved of duty I may reconsider my donations-thank you and you all get back to what you do best--Helping the Needy--thank you (ps) I will be watching for updates on this issue.

Desired outcome: Remove from the SA the Woke person or people that let this happen

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9:37 am UTC

The Salvation Army USA Woke racist nonsense

Done with Salvation Army. You used to be a great organization but have succumbed to the evil permeating society. Little Sisters of the Poor will now be our charity.

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8:35 pm UTC

The Salvation Army USA Woke Policies

I donate to lots of organizations and this WOKE position guarantees I will not be giving a dime to the Salvation Army. They might hope all the woke leftist will make up the difference but the left rarely puts their money where their mouth is.

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3:31 pm UTC

The Salvation Army USA Woke nonsense and FORCED JAB of poison to workers!! :(

Your admin workers in NE office are ready to quit because of your unlawful required in injection of RNA that is NOT safe, or effective, or prevents any flu at all! Your WOKE rules are ruining your business and I will be telling everyone to NEVER GIVE A DIME to you ever again.
I plan protests and online blogs to warn others about your treatment of employees.
You disgust me and show your true shame in throwing your employees and donors under the bus. This shows you don't follow JESUS or the Bible at all.
I Pray you go out of business after your ideology forced on others.
SHAME ON YOU! Omaha NE doesn't want your type of business anymore.

Desired outcome: Bankrupt

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10:34 am UTC

The Salvation Army USA Pushing racism

Please be advised that I view the Salvation Army's new policy pushing Critical Race Theory within their ranks as racism. The very thought that a Christian organization would debase someone because of the color of their skin is not only unChristain but shows this organization is fine with pushing woke racist ideology. I will no longer donate to The Salvation Army from my 3 companies. Critical Race Theory is evil and teaches children and people of all colors to be racist.

Desired outcome: Remove your racist teaching

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About The Salvation Army USA

The Salvation Army USA offers a range of services including disaster relief, homeless shelters, and rehabilitation programs. They also provide thrift stores and community centers, aiming to meet various social needs. Assistance extends to hunger relief, youth camps, and holiday assistance.
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