The Salvation Army USA review: poor customer service

I called in at the appropriate time this morning to inquire about financial assistance for my water bill this month. The lady took my information down and had another woman call me back named Demitri. After explaining my monthly income (which is currently only a small amount of child support a month that DOESN'T always come when it is supposed to, while I'm actively searching for employment)...She was VERY rude to me and lacked basic customer service skills and basically accused me of lying because I told her my child support payments have been less than the court ordered amount and have not come each like as scheduled (which I DO have a proof of that could be shown). She did not uphold the Salvation Army's code of conduct and was unprofessional and unpleasant to speak to. This was very unhelpful as I am already struggling and not having basic necessities such as water is why I was calling to begin with. This was a horrible experience for me.