The Salvation Army USA review: unethical behaviour

After purchasing new furniture, I contacted the Salvation Army location to offer to donate a sectional and a corner cabinet. On November 7, 2019, after submitting photos of my sectional and china cabinet, I received approval via email and voicemail from Joe and was issued a ticket number (633870) and a pick up date and time 12/13/19 for my furniture donation. Three days before my new furniture was to be delivered, I emailed to confirm my SA pick up. At that time I was given several excuses why my furniture would not be picked up: It wasn't in good enough condition, Joe was no longer working there, they had no record of my donation, etc. I explained my position to Sean and his manager, John. The donation had been approved and I could prove it and now this left me in a very difficult situation. They were no help. I then spoke to Captain Peggy Jennings with SA to complain about this treatment and she told me she would have the person in charge, Lt. Joseph Swiftbak, contact me. I still have not heard from anyone. I had to pay $418 to have this furniture removed because I didn't have the time to find another donation center. I did not send in my annual donation nor will I ever donate to SA again unless I hear from someone asap. This is no way to treat your donors.