The Cheesecake Factoryservice and rudeness

D Oct 30, 2018

I was invited to Birthday Celebration Dinner at th Cheese Factory in Colonie Center Albany/ Colonie NY on yesterday 10/26/2018. 6 of arrived at 7:10 pm and waited for the quest of honor to arrive. He arrived at 7:35pm. Those of the invitees were not seated till 7:55pm. The total number of people invited was 25. As we sat there for another 40 minutes I as an Diabetic told the male waitress that some of us are ready to order his reply the (waitress) was I Cannot take any orders until 1/2 the party has arrived at that time there were 13 people seated. As I told him that he said he has to check with management and no returned for another 20 minutes at this point most quests have been seated. Our order was taken by a female waitress and then our meals did not arrive for another 25 minutes. The portions were that deserving of a 3 year old Toddler. We asked to speak with a manager who took another 19 minutes to come speak with us. This manager was not accommodating to say the lease. I didn't accept the small portion of a meal. We sat another 15 minutes while the Manager did not return or offer any thing to accommodate myself and others. That was my first visit to Cheese Cake Factory and after that experience my blood sugar dropped and I couldn't sleep all night. I felt belittled and disrespected. I feel due to separate checks was told the arrangement would be. Why should I and others that were waiting to be served have to be treated as such

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