The Brick review: Warranty/ claim

so disappointed, After two times online claim for the broken chair and no response. I went in person to the store and explain the situation to one of the managers named Megan She blatantly told me to" tighten screw every time before use and that is what they DO AT THE STORE"

following her advice I have to make sure to my kids remember to tighten the screw before every meal time. I asked to talk to another manager if they wiling to solve the issue. She told me to go and claim again we will take care of it. My claim was done for the third times and I called store for follow up, where I was told that "We ordered the chair's part!" I Do not understand how the fully broken chair which is not even useable could be fixed with a part. I was upset after 7 month of back and forth hearing this I will email head office, right get help she said go ahead as they are following policy the answer will be same they can not do anything. Now my understanding is that the company Brick is A lie and scamming! There is no blame on salesman and technician but manager has no knowledge of customer service.

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