We purchased our sectional black leather couch because we liked that it had a USB outlet on its side piece, along with an electric switch to move the feet up or down.
When we received our order, there was no USB outlet. We contacted customer service to let them know, they said that they had no more couches with a USB outlet. Customer service was rude and not very helpful. They say they will now look into getting a technician to see if he can change the piece, which can take up to three months and that it may not even be possible.
Really disappointed that the brick sold me a product that they no longer have in stock and they will no longer receive either.