The Brick review: Product return

I purchased a mattress set from Cherry, who was wonderful. At the time I also purchased a mattress protector. Before delivery of order, I realized I did not require mattress protector. I tried to phone store but no one was answering so I drove back to store to cancel the mattress protector. Cherry again was very helpful and had them issue a credit for a total of $124.27.

Mattress set was delivered Aug. 20/19 and the delivery men were amazing.

Upon checking my Mastercard to-day, I noticed that a refund for the mattress protector was not issued but it was processed as a purchase instead.

I have been trying to phone the store all morning but I just keep getting message they are busy.

Do I have to drive back to the store to correct their error? You would think a large company like The Brick would be able to answer their phones.

Regards
Hanne Rossitter
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