The Brick review: lying about delivery

Spent $3000 on stove/over range microwave/dishwasher

Entitled to receive free $500 pot set

Was told at pos that things were backordered and would be notified when deliverable

Got call everything was in but pot set it was delayed but they would bring it when it came in

Got a call a few weeks later... Pots were delayed til the end of august but would bring them when they came

Few weeks later got a call saying they were delayed til the end of september but told again the would be brought to me

I made it clear that I can not drive in the city... Ever

And each time I was assured they would find a way to get them to me

Today I get a call they are in the distribution centre waiting for me to pick them up

I told sage I was assured they would be brought to me

Sage patched me to get "manager" emily

Who tells me they never deliver free products

I explained I was told otherwise and reminded her we spent $3k...

I was told that maybe they could send it to spruce grove mattress store but could take a few weeks

I told her I wanted to launch a formal complaint regarding being lied to 3x
She said I would get redirected to her

This is bs and I will never darken the door of the brick or any affiliate (once I pick up my stuff from spruce grove) again

And I will shout my disappointment with detail from every possible venue I can

The brick has lost thousands in future business from me and every one in my social circle

Great job

Kim laforce

[protected]@telus.net