Called customer service in August 22 and was given an email address to raise my claim. Sent an email on the 23rd and was told that a technician will be get to me. She verified my address and I confirmed. A week later I followed up and for some reason I kept getting excuses one after another. I just want my chairs fixed or replaced! It's the 12th of September now, 9:50pm and I'm still waiting! Selling insurance is one thing your good at, be responsible to entertain claims will you?