The Brick review: Bedroom furniture

There are so many complaints on this site...is the brick store don't care about customer service anymore? Even after seeing so many complaints reading...service doesn't seem like improved at all. Here is another complaint...Bought bedroom set in April 2019. Still dresser and night table not delivered. It has been damaged twice but now store is saying they have discontinued this item. When I purchased this set...I got rid of my box spring as the set had built in frame. I have purchased all other items like art, rug and curtains etc to match set. The store doesn't have that colour anymore in any other set. Talked to Alana in the store. She said she can't do anything about at least lost my box spring due to their bad service. Kept my money so long and only thing can do is take the half delivered product and after refund my money?