On January 4th 2014 I purchased the above mentioned sectional for $1.369.39. Last week I observed that the leather has begun shedding. This surprised me as I followed all the procedures and use the kit that was provided for maintenace of the leather. In addition the piece of furniture was seldom used. I live alone. Leather when maintained in the way in which I did should last a life time.
When I went back to the department store I was told that they could do nothing since my warranty has expired.
Every piece of furniture in my house has been purchased from the same department store. My Fridge, stove, bed set, 3 tvs, ottoman, etc. So I was shocked and up set that in the interest of customer relationship they dismissed me so callously.
I am askimg that the furniture be replaced or be taken back for repair.
My name is Norma Reid
The number that i see on the invoice is 010444E0708001
Also on the invoice thre is REID71121
Attached are pictures taken today August 17, 2019.
I trust that this situation will be resolved amicably.
I can be reached at [protected]
Or My work email: norma.[protected]@tdsb.on.ca
Personal email: [protected]@hotmail.com