Texas Roadhouse

Jennifer, she had a very unkept appearance as if she was home not at work. It is not alright for the waitress to take customers from other staff members. Then lean on our table pressing her breast's on the table in my best friends boyfriend's face. She was way too friendly to the guys' and she forgot to refill glasses. She was asked more than once to bring something back and it was not her name on the ticket. She should not be allowed to take another waitress's table, especially if she is going to do a horrible job.

As I was entering the parking lot into Texas Roadhouse in Monaca Pennsylvania I failed to realize how long the curb was and ran over the curb tearing the muffler apart on my car and injuring my elbow from the jolt. I ask about this to three different employees inside and was told it happens all the time! If this is true why doesn't the proper people put some reflector poles at the end of this so people realize how extended this is so it doesn't happen again. I took pictures if anyone is interested. Thank you for your time

Deborah Watson
101 Oakdale Rd.
Darlington, Pa.
[protected]@acninc.net

Went to have lunch at our favorite resturant after church! Decided to order a steak that I chose and my wife ordered a hamburger steak! First and foremost the bread had a long hair steam of hair in it that completely discussed my wife and I out to begin with. Trying to avoid and conflicts we asked for manager and addressed issue to him! Only thing he said he was sorry and he would get us a new batch and fresh! Food came out and we were starving so complaining again was not an option! We decided to eat our food as is! As we were getting ready to leave and pay waiter asked if everything was ok with our food! That is when I explained to him how unhappy I was and didn't enjoy my meal! Explained to him why! Only thing he offered was a free appetizer! We paid and left! I'd like a full refund of my meal which we paid 40.00 and a 5 dollar tip! I'd appreciate a refund mailed to me at 9222 nth 26th lane mcallen tx 78504! A gift card is fine with me! As we always eat there! Just happened to have a bad experience! Love texas roadhouse

Horrible ! 4th time we've giving it a try in last 6 months and been horrible each time and let management know came
Back again thinking maybe they changed things but no. Food was cold. One steak over cooked. Potatoes tasted old and hard! Def will
Not be back! Ever again! The first time we had issues the steaks were discusting and way over cooked. Next time cold food. Had fish in our cactus blossom one visit . Time before this waited over an hour after placing order neve got food and wasn't busy ! Said forget it and left ! This time one steak cold and one over cooked both potatoes hard and tasted old!

We ordered a Crispy Steak Dinner at the Coeur d'Alene, Idaho Road House and prefered to have it without gravy never expecting the meat to be 1/8 of an inch thick and more crispy covering than there was steak.

We expected a thick steak covered in crispyness and there was no explanation when we ask for it without gravy that the gravy was very necessary with this steak.

Needless to say, we ate very little of the steak however, the potatoes and corn and bread were very good but it might be a very long time before we eat at another Texas Road House.

This might be a menu item that could be eliminated to avoid people being disappointed in the product they actually receive.

We requested a tables for three and a high chair; they sat us at a high top table after I told them for the second time we needed a high chair. The server assured me it was a higher high chair so it would be fine for the table. However the high chairs buckle was broken and did not slide up fully to the table. We brought up the buckle was broken and was brushed off. We asked for another high chair, never received it. Our little one dropped two cups of tea from trying to place it back on the table and not being able to reach it. My shoes are soaked, still no new high chair so our little tries to stand in the high chair because she is not buckled. When brought up to two managers one had an attitude and the other said she would see what she could do. Neither apologized for the buckle being broken or the fact that our little couldn't reach the table. The server brought us a third tea and made the statement to move it so she doesn't knock it over. Finally I had to sit her beside of me to be able to actually eat my dinner. So many safety concerns with the high chairs buckle being broken and it being a higher than normal high chair. I'm not pleased with how management handled the situation. We truly enjoy Texas Roadhouse and the food was good but the experience was terrible.

Normally I don't complain about anything but the dinner experience was anything but perfect. 1. No bread provided til end of dinner to ask us if we wanted it at that time. 2. Brought me my salad and not my husbands. Requested twice where was it. Brought it with his steak. When we complained the manager came over and said she would take it off the bill. Well it was included with the meal. I received a sweet tea when I requested unsweetened tea I'm diabetic. No one asked us if we needed more to drink which we did. Not sure we"LL ever go back.

Bait and Switch tactic applied by this establishment. Purchased a $90 ECARD on line Wednesday 12 June expecting a email voucher right away after payment to use on father's day upcoming that same weekend.
After the transaction and paying with CC, the return email said you card will be shipped and you will hear from us via email in 48 hours. NOTHING!
Now it is Tuesday the 18th of June. I had to pay out of pocket for father's day plus pay $90 for a voucher I intended to use and still zero contact from Texas Roadhouse on the ECARD purchase. I do not need it any longer. What a rip-off scam.
What is an ECARD? Pay on-line and receive a voucher for immediate use. NO it is not apparently therefore bait and switch tactic scam. One expects a voucher to use upon payment (ECARD) and a week later still nothing nor any email contact as stated within 48 hours.
Father's day now passed along with another $100 shelled out. I have been taken for $90.00 by this establishment. TX Roadhouse will not even answer their phone during business hours.
I have filed fraud with my credit card company and I will not stop warning others to never do business on-line with them ever. Thieves they are.

We all go to eat at the Roadhouse in Wesley chapel Fl.We just finished eating at Texas Roadhouse at 7973 irlo Bronson highyway in Kissimmee Florida first off the restaurant was very clean and the hostesses were super nice to accommodate us since my son was on crutches. The server was a different story not the best. Took for ever to get drinks and service, pretty bad when you get your apptizier and salads before your drinks. All of meals were great except my steak was I thought under Roadhouse quality over a quarter was fat and grizzle. I guess back to Wesley Chapel Roadhouse for me.6/18/2019 server Rachelle table 331 5 guest 9:03 I think ticket # 50059 total bill was 102.20

I requested crackers with my salad 4 times and the crackers were brought to me after I had eaten the salad and the entree was served. Shyanne was delayed in refilling our teas as we had to ask multiple times for refills. We were not offered the chance to order desert nor drinks to go. Food was hot and good. I spoke with the manager regarding my concerns for the poor service and I felt as if she heard me but did not really listen to me. We visit this restaurant located at 11111 E 71st St in Tulsa, Ok monthly and sometimes more frequently for business meetings. My name is Sandra Wagner. My email is [protected]@yahoo.com and my phone number is([protected]. I am not wanting anything free just want to know the hostess understands the large tip she lost. For my daughter's 40th celebration we went to the restaurant. The total order was $134.11. I normally leave a 50% tip for good and friendly service. This time I only left 20%. Shyanne lost a huge tip for her unfriendly manner and not meeting the needs of her guests.

Sunday, June 2, 2019 in Tampa, Fl., I visited Texas Roadhouse across from VA hospital where I was visiting my ill son. I was extremely tired and hungry. I was expecting a great dining experience there. Hostess greeted me and as I was being seated, she told me that their bread was almost ready to come out of the oven and would be served to me shortly. I sat down and ordered a Martini. It came with small salad olives floating loosely around the glass. Not on a small skewer. One olive was missing a pimento. I dug around in the glasse to retrieve the olives. Not even chilled. Next my salad was served with mostly white pieces of veined lettuce at room temperature. Still no bread. 6 oz filet was ordered medium well. Came looking a sirloin and cooked well-done and hard. Baked potato came with bacon and sour cream on it, which I ordered. As sour cream reached a higher temperature because the potato was hot, it began to get foamy. I ate it because I was hungry. No bread. Never got bread. I asked as I was signing the card. Where's the bread? Server said "well you can get it to go". I said no thank you. This took place in the evening about 7:30 pm. There wasn't a large crowd. We're a few empty tables. This is the first time I've ever written about a restaurant 's horrible service and product from beginning to end. I'll never darken the doorway again at your establishment. Sincerely, Susan Bateh. Ponte Bedra Beach, Fl.

Hello I went out to eat on May 18 2019. My server was named Stacy table 412/1 location 501 east Trenton rd in Edinburgh tx.. Trace:[protected]..auth:142829

I had poor service had to ask managers and other servers to attend our needs.. In addition noticed staff and managers huddled together talking..it was not a busy day to justify poor service...again had to get hold of anyone that walked by our table.. Upset about our evening... Please assist in resolving matter... My name is selen e mares address 1414 mango court Weslaco Texas 78596 email..[protected]@yahoo.com

I went there last Sunday to eat for lunch with my friends, and the total of my balance was 163 and they took out of my credit card 200.00 so I don't know what Happened, next day when I go to check my credit card account i saw the balance of 200 on my card ! Next day I called the restaurant and I talk with somebody ant they told me they cant refund my 37 dollars, is not fail because I just spend 163 no 200.00 I want my 37 dollars back please and thanks . My email is [protected]@gmail.com and my phone number [protected]! Please check this ! I am not going anymore to Texas road house !

We ordered what I thought was a. Simple meal. I ordered a half rack
Of ribs. And my date ordered steak kabobs. It took 45 minutes to get our salads. And when our food arrived. The food was cold. We told them that our food was cold. And they took it back
To the kitchen. And the manager. Came back with our plates. And she didn't even know the table numbers. The manager asked the people next to us how there service was. And they told them. That there food was cold as well. And the manager didn't seem to make it right in any way.