Texas Roadhouse’s earns a 1.2-star rating from 2 reviews and 417 complaints, showing that the majority of diners are dissatisfied with meals.
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I am complains about pests on my table at you’re restaurant
I was at this restaurant on 10/3/2019 between 8:30 & 9:19pm. We had table 123/1 When our food was brought out to us not even two minutes later we had several ants on our table . We asked our waitress who was amazing thru all this for a manager. She quickly got "Anthoney ". He came to the table and said "I hear you have some guests" we said we have had 4 at...
Read full review of Texas Roadhousefood service management
We are there as a celebration for a promotion. My filet mignon was well but way way way over cooked so chew I could barely swallow, my bf was med rare and it didn't even look like they cooked it at all!! Sent it back 2 times still wasn't right, our blooming onion was nasty burnt grease tasting!!! I'm furious we spent our hard earned ($91) money on horrible...
Read full review of Texas Roadhouse and 1 commentknowledge of staff and efficiency.
I ordered a bone-in rib eye and asked if I could request a descent size cap on the rib-eye as this is the most delicious part of the cut. Not only did the bone in I ordered not come with a cap at all, the manager in training, his shadow and the waitress trainer and even the guy who said he was the restaurants manager did not know what I meant by the cap...
Read full review of Texas Roadhouse and 1 commentfilthy chair I sat in
I tried call ahead seating. but was placed on hold for 8 minutes and no one answered the phone. Went to restaurant had a good meal, got up from my chair and saw salad on the back of my seat. Soiling my pants gross! Manager came and offered me free appetizer and to clean my pants. I refused both because my pants are washable and I just got a coupon for free appetizers for a year from a promotion you are running. This was one of the most discussing visit to a restaurant I have ever had.
raw hamburger, missing serving items and bad management behavior. chris was is manager on call.
My son's order a burger with fries and after eating 2 to 3 bites he notice blood dripping off the burger. Everyone was serve and my wife order was missing and finally arrive 15 minutes later. I personally ordered 4 slices of cat fish but only received 3 after the waiter drop one on the floor. I didn't get my last missing piece 25 minutes later after...
Read full review of Texas Roadhouseservice and food.
Date 09/01/2019 12:02 pm Guest 2 ticket#30002. Everything started fine.We arrived and ordered drinks and a appetiser. Drink came within a minute, appetiser in about 5 minutes.The waiter took entree order right after us receiving our appetiser. I told her we wanted to take our time eating and please do not order the prime rib until we where finished with are...
Read full review of Texas Roadhouseservice
My girlfriend came from Colombia on vacation and we decided to visit Texas Roadhouse lacated on Shadeland ave in Indianapolis IN. Manager refused to serve her alcohol, even the manager did not bother to confirm somehow if the ID was valid and government issued, so he refused. We left. We went to Red Lobster, they took the time and they did check the validity of the ID and naturally served us. The server at Texas Roadhouse rushed to conclude that the ID was not valid because it looked different, even when the date of birth was on the back of the ID and I pointed out its location. The server was not welcoming, and did not treat us properly since we sat at the table. We can't help but feel that we were discriminated and whoever needs to know about this issue will know it. This happened today Saturday August the 24th at Texas RoadHouse at Shadeland ave in Indianapolis IN. We have been at other restaurants in the city with a higher reputation than Texas Roadhouse and they all took the time to confirm that the ID was valid.
Service
My wife and I arrived at approximately 4 pm and we were seated. We waited 10 minutes and nobody ever came and took our drink order, brought rolls, or even acknowledged we were sitting there waiting. I went up to the hostess stand and asked for our server to come to take our drink order. After another 5 minutes there was a female server waiting on customer...
Read full review of Texas Roadhousebone in - ribeye
To start the house salad taste old the croutons were stale and we ordered 2 bone in ribeye MEDIUM RARE and both steaks were VERY under cooked. When we told our waitress instead of just seeing if we wanted to have it recooked she preceded to explain to us the difference between rare and medium. This is the 2nd time I've had an issue with my food at this SAME location.
Read full review of Texas Roadhouseservice and food
We had lunch at roadhouse today. I realize restaurants are busy but our waitress did not handle our table in a timely manner. We weren't given our drinks and then had to wait 12 minutes to give our order which wasn't terrible but then it took 14 minutes to get our salads and that was after checking with another waitress because we never saw ours. The. "manager " then brought our salads and one wasn't right when she brought them. Instead of apologizing for the delay she made some lame excuse about printer error which I might have believed if everyone around us wasn't getting their items. Then exactly 8 minutes later our food arrived before we could finish our salads the problem there is that steak was cooked so fast it was cold on the inside but I tried to eat the tough thing anyway which was a mistake because I got choked on it. Worst experience ever. [protected]@gmail.com
the inability to accommodate are group of 10
This is the second time in the last 3 months we've been told, that to accommodate are group we would have to sit at separate tables. The first time we waited 2 hours for a table(so we could sit at one table) only to be split into 2 tables. We are a bigger family that gets together once a month for family dinners. It's a time to catch up with our adult...
Read full review of Texas Roadhousea waitress was flirting with my husband
Me and my husband were having a casual dinner on a Tuesday afternoon and the food was great just got full really fast haha and so it was time for us to go. My husband asked for the receipt and it took a roughly 3 minutes to get to our table. After that, my husband showed me the receipt to end up showing me that the receipt contained Hearts and winky face...
Read full review of Texas Roadhouseservice
Well Charlie S. was terrible he was pushy even after we told him we'd be taking our time enjoying a visit since we hadn't seen each other in a very long time. We told him it was both of our birthdays and not even any form of celebratory anything!!! When I asked for whip topping on my Baileys Coffee along with the cheesecake he said there's none in the house...
unprofessional waitress july, 2019
Jennifer, she had a very unkept appearance as if she was home not at work. It is not alright for the waitress to take customers from other staff members. Then lean on our table pressing her breast's on the table in my best friends boyfriend's face. She was way too friendly to the guys' and she forgot to refill glasses. She was asked more than once to bring something back and it was not her name on the ticket. She should not be allowed to take another waitress's table, especially if she is going to do a horrible job.
unprofessional management
I went to this location for kids free night with adult entree today 7/30/19. I never get to go because I have church every Tuesday but today I was free. Ordered food. For myself, I ordered bbq boneless wings. Waitress knew I was there for the kids meal special and said the wings were good for my entree. I didnt know that the wings werent considered an...
Read full review of Texas Roadhouseparking lot entrance
As I was entering the parking lot into Texas Roadhouse in Monaca Pennsylvania I failed to realize how long the curb was and ran over the curb tearing the muffler apart on my car and injuring my elbow from the jolt. I ask about this to three different employees inside and was told it happens all the time! If this is true why doesn't the proper people put some reflector poles at the end of this so people realize how extended this is so it doesn't happen again. I took pictures if anyone is interested. Thank you for your time
Deborah Watson
101 Oakdale Rd.
Darlington, Pa.
[protected]@acninc.net
slip and fall
My husband and I visited Texas roadhouse on July 7th, 2019 the waitress was taking us to our seats and I slipped and fell on the slippery floor. My right leg is in pain everyday and left arm is badly bruised, I stop getting headache as of a couple of days ago. The manager that day was more concerned about me getting my clothes cleaned than my injuries. I...
the bread had hair in it and my steak I ordered was super tough and dry! potato was not even fully cooked and it was not warm at all!
Went to have lunch at our favorite resturant after church! Decided to order a steak that I chose and my wife ordered a hamburger steak! First and foremost the bread had a long hair steam of hair in it that completely discussed my wife and I out to begin with. Trying to avoid and conflicts we asked for manager and addressed issue to him! Only thing he said he was sorry and he would get us a new batch and fresh! Food came out and we were starving so complaining again was not an option! We decided to eat our food as is! As we were getting ready to leave and pay waiter asked if everything was ok with our food! That is when I explained to him how unhappy I was and didn't enjoy my meal! Explained to him why! Only thing he offered was a free appetizer! We paid and left! I'd like a full refund of my meal which we paid 40.00 and a 5 dollar tip! I'd appreciate a refund mailed to me at 9222 nth 26th lane mcallen tx 78504! A gift card is fine with me! As we always eat there! Just happened to have a bad experience! Love texas roadhouse
noise of other customers in the establishment ruined my ability to enjoy my dinner
My husband and i went to eat dinner at this establishment on 7-19-19. We were seated at Table 601/1 and our Waiter was Anthony. Anthony was a great waiter and we were very pleased with his service, however there was a big crowd at a table nearby that was so loud you could not even think or enjoy your meal. I know this is not an issue of Texas Roadhouse...
Read full review of Texas Roadhouseunprofessional behavior
07/15/2019 about 3-4:30 pm Me and my boyfriend and our family usually eat in this resturant about 1 time every week usually saturday or sunday, Today we got absolutley awful service. Our waitresses name was Faith, she brung us our water and my daughter her hi c as im pouring my daughters drink she knocks it out of my hand and instead of the waitress asking...
Read full review of Texas RoadhouseOverview of Texas Roadhouse complaint handling
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Texas Roadhouse Contacts
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Texas Roadhouse phone numbers+1 (800) 839-7623+1 (800) 839-7623Click up if you have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 22 22 users reported that they have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number Click down if you have unsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 7 7 users reported that they have UNsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number52%Confidence scoreCustomer Service
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Texas Roadhouse emailsusers@texasroadhouse.com100%Confidence score: 100%Support
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Texas Roadhouse address6040 Dutchman's Lane, Louisville, Kentucky, 40205, United States
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Texas Roadhouse social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Texas Roadhouse contacts
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